云端 ITSM 全球市场规模、份额和成长分析：按组件和行业分类 - 产业预测 (2024-2031)

Global Cloud ITSM Market Size, Share, Growth Analysis, By Component(Solutions, Services), By Industry vertical(IT & Telecommunication, BFSI) - Industry Forecast 2024-2031

出版日期: 2024年03月08日 | 出版商:

SkyQuest | 英文 197 Pages | 商品交期: 3-5个工作天内

价格

简介目录

2022年全球云端ITSM市场规模预估为52.4亿美元，从2023年的60.9亿美元成长到2031年的202.4亿美元，预测期（2024-2031年）预计复合年增长率为16.2%。

随着越来越多的公司意识到使用云端基础的解决方案来管理其 IT 服务的优势，云端 IT 服务管理 (ITSM) 的全球市场正在迅速扩大。云端 ITSM 提供的弹性、扩充性和经济性使企业能够改善服务提供并简化 IT 流程。对远距工作支援的需求、增加的数位转型计划以及提高整体 IT 效率的目标是市场扩张的关键驱动力。云端ITSM系统包括资产管理、变更管理、事件管理和问题管理等各种服务。透过利用这些技术，公司可以加强 IT 部门内的团队合作、自动化流程并改善客户和员工的使用者体验。

业界领先的公司不断发现改进 ITSM 工作流程和决策的新方法，包括整合人工智慧 (AI) 和机器学习 (ML) 功能。此外，混合云端基础和本地组件以满足组织的各种需求的混合ITSM 解决方案在市场上越来越受欢迎。

ServiceNow（US）
BMC Software（US）
Cherwell Software（US）
Broadcom（US）
Ivanti（US）
HPE（US）
IBM（US）
Axios Systems（US）
Citrix Systems（US）
Hornbill（UK）
Microsoft（US）
EasyVista（US）
Micro Focus（UK）
Atlassian（Australia）
Alemba（UK）
SysAid（Israel）
Freshworks（US）
LogMeIn（US）
ManageEngine（US）
Efecte（Finland）
EZOfficeInventory（US）
Mint Service Desk（Poland）
Device42（US）
LeanIX（Germany）
Aisera（US）
ITSM（Australia）
Electric（US）
InfraSight Labs（Sweden）
Symphony SummitAI（US）
ITarian（US）.

简介目录

Product Code: SQMIG45C2051

Global Cloud ITSM Market size was valued at USD 5.24 billion in 2022 and is poised to grow from USD 6.09 billion in 2023 to USD 20.24 billion by 2031, growing at a CAGR of 16.2% in the forecast period (2024-2031).

As more and more businesses realize the benefits of using cloud-based solutions to manage their IT services, the global market for cloud ITSM (IT service management) is expanding quickly. With the flexibility, scalability, and affordability that cloud ITSM provides, businesses may improve service delivery and streamline their IT processes. The necessity for remote work assistance, the growing number of digital transformation efforts, and the goal of improving overall IT efficiency are the main drivers of this market expansion. A variety of services are included in cloud ITSM systems, such as asset management, change management, incident management, and problem management. With the help of these technologies, businesses can enhance teamwork within IT departments, automate procedures, and enhance the user experience for both clients and staff.

Leading industry players are always coming up with new ways to improve ITSM workflows and decision-making, such as by integrating artificial intelligence (AI) and machine learning (ML) capabilities. Additionally, hybrid ITSM solutions-which blend cloud-based and on-premises components to meet a range of organizational needs-are becoming more and more popular in the market.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud ITSM Market Segmental Analysis

The segmentation of the worldwide cloud ITSM market is based on organization, geography, industry vertical, and component. The market is divided into two segments: services and solutions. The market is divided into IT & Telecommunication, BFSI, Healthcare, Manufacturing, Retail, Education, and Others segments based on Industry Vertical. The market is divided into three categories based on organization: large, small, and medium-sized enterprises. The market is divided into Latin America, Middle East and Africa, Asia Pacific, North America, and Europe.

Drivers of the Global Cloud ITSM Market

Solutions for cloud-based IT service management (ITSM) give companies the scalability and flexibility they need to adjust to shifting demands and workloads. Without being constrained by physical infrastructure, organizations may simply scale up or down their ITSM resources as needed. Efficient service delivery and support for changing company needs are made possible by this agility.

Restraints in the Global Cloud ITSM Market

Despite significant investments made by cloud ITSM providers in security measures, worries about data loss, illegal access, and breaches continue. Some companies may be reluctant to move critical ITSM procedures and data to the cloud because of possible compliance issues and security concerns.

Market Trends of the Global Cloud ITSM Market

Hybrid Cloud Adoption: There is a trend in the worldwide cloud IT service management (ITSM) market toward a greater use of hybrid cloud solutions. Businesses are using a combination of public, private, and on-premises cloud resources to streamline their IT service management procedures. With the flexibility, scalability, and cost-effectiveness that this hybrid strategy provides, businesses can strike a balance between their unique IT requirements and the demands of data protection and regulations. Consequently, to address the intricacies of hybrid cloud environments, cloud ITSM providers are concentrating on offering smooth integration and administration solutions that let businesses efficiently manage their IT services across various cloud models.

AI-Powered Automation: The combination of artificial intelligence (AI) and automation capabilities is a noteworthy development in the global Cloud ITSM market. AI-driven technologies are being integrated into ITSM platforms to improve user experiences, expedite incident resolution, and improve service desk operations. Examples of these technologies include machine learning and natural language processing. These technologies are able to detect possible problems, analyze data patterns, and even give users self-service choices. Cloud ITSM providers are experimenting with AI-driven capabilities that boost efficiency, decrease human error, and free up IT staff to work on more strategic projects as businesses look to streamline their IT operations and shorten reaction times. The integration of automation driven by artificial intelligence is transforming the ITSM field by offering more intelligent and proactive service management solutions.

Executive Summary

Market Overview
Wheel of Fortune

Research Methodology

Information Procurement
Secondary & Primary Data Sources
Market Size Estimation
Market Assumptions & Limitations

Parent Market Analysis

Market Overview
Market Size
Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges

Key Market Insights

Technology Analysis
Pricing Analysis
Supply Chain Analysis
Value Chain Analysis
Ecosystem of the Market
IP Analysis
Trade Analysis
Startup Analysis
Raw Material Analysis
Innovation Matrix
Pipeline Product Analysis
Macroeconomic Indicators
Top Investment Analysis
Key Success Factor
Degree of Competition

Market Dynamics & Outlook

Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Regulatory Landscape
Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers
Skyquest Special Insights on Future Disruptions
- Political Impact
- Economic Impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact

Global Cloud ITSM Market by Component

Market Overview
Solutions
Services

Global Cloud ITSM Market by Industry vertical

Market Overview
IT & Telecommunication
BFSI
Healthcare
Manufacturing
Retail
Education
and Others

Global Cloud ITSM Market Size by Region

Market Overview
North America
- USA
- Canada
Europe
- Germany
- Spain
- France
- UK
- Rest of Europe
Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America
- Brazil
- Rest of Latin America
Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA

Competitive Landscape

Top 5 Player Comparison
Market Positioning of Key Players, 2021
Strategies Adopted by Key Market Players
Top Winning Strategies
- By Development
- By Company
- By Year
Recent Activities in the Market
Key Companies Market Share (%), 2021

Key Company Profiles

ServiceNow (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BMC Software (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cherwell Software (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Broadcom (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Ivanti (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HPE (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Axios Systems (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Citrix Systems (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Hornbill (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EasyVista (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Micro Focus (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Atlassian (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Alemba (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SysAid (Israel)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Freshworks (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
LogMeIn (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ManageEngine (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Efecte (Finland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EZOfficeInventory (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mint Service Desk (Poland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Device42 (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
LeanIX (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Aisera (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ITSM (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Electric (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
InfraSight Labs (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Symphony SummitAI (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ITarian (US).
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments