全球语音分析市场：市场规模和占有率分析（依产品供应、部署方法、公司规模、应用和行业）、行业需求预测（截至 2030 年）

市场考虑

语音分析市场将在 2023 年产生 26.796 亿美元的收入，并以 17.5% 的复合年增长率增长，到 2030 年将达到 81.859 亿美元。这可能是由于许多大公司越来越关註消费者满意度、即时语音分析的重要性日益增加、法规遵从性的需求不断增加以及联络中心数量不断增加所致。

语音分析可以将通话记录转化为可操作的讯息，进而转化为整个企业的有效且有价值的见解。此解决方案主要用于管理广泛的消费者互动。整合机器学习和人工智慧等先进技术的语音分析解决方案越来越被接受，这也推动了该行业的扩张。语音分析软体利用这些技术来准确解释人类语言、识别情绪讯号并对客户行为进行预测。机器学习和人工智慧的持续发展正在提高预测能力，增加语音分析带来的商业价值。

关键见解

北美是最有前途的大陆，在零售和电子商务、BFSI、IT 和通讯、政府、生命科学和医疗保健等多个领域处于行业领先地位。

解决方案类别预计在这十年内以 20% 的最快复合年增长率发展。 这主要是因为将 NLP、人工智慧和分析等创新技术融入语音分析将使企业（尤其是大型企业）能够从语音通讯中获得更好的见解。

到 2023 年，本地类别将占据约 70% 的占有率，成为行业最大的细分市场。原因是，在本地部署中，办公室在现场安装和运行语音分析软体。

另一方面，基于云端的品类将在未来十年以更高的复合年增长率发展。这是因为基于云端的应用程式包括託管在远端伺服器上并可透过网路存取的语音分析软体。

中小企业类别将在未来几年以最快的复合年增长率成长。小型企业的语音分析在提供有关客户互动、偏好和情绪的宝贵见解方面发挥关键作用，使小型企业能够更好地瞭解消费者。

依行业划分，银行、金融服务和保险 (BFSI) 类别占据最大的市场占有率。该领域对语音分析的接受度不断提高，在监控消费者互动以确保遵守各种监管要求和法规方面发挥重要作用。 BFSI 产业以消费者为中心，优先考虑提供卓越的消费者体验。语音分析可以帮助企业更瞭解客户需求和服务品质。

本报告分析了全球语音分析市场，包括市场的基本结构和最新情况、主要促进和抑制因素以及全球、依地区和主要国家的市场规模前景（以货币形式计算） ，（2017-2030） ，依产品提供、部署方法、公司规模、应用和行业划分的详细趋势、市场竞争现状以及主要公司概况。

目录

第一章研究范围

第二章研究方法

第 3 章执行摘要

第 4 章市场指标

第五章产业展望

• 市场动态
  • 趋势
  • 促进因素
  • 抑制因素/课题
  • 促进/抑制因子影响分析
• 新型冠状病毒感染 (COVID-19) 的影响
• 波特五力分析

第六章世界市场

• 摘要
• 市场收入：依产品分类（2017-2030 年）
  • 服务市场收入：依类型划分（2017-2030 年）
• 市场收入：依部署方法划分（2017-2030 年）
• 市场收入：依公司规模划分（2017-2030 年）
• 市场收入：依应用分类（2017-2030 年）
• 市场收入：依产业划分（2017-2030 年）
• 市场收入：依地区划分（2017-2030 年）

第七章北美市场

• 摘要
• 市场收入：依产品分类（2017-2030 年）
  • 服务市场收入：依类型划分（2017-2030 年）
• 市场收入：依部署方法划分（2017-2030 年）
• 市场收入：依公司规模划分（2017-2030 年）
• 市场收入：依应用分类（2017-2030 年）
• 市场收入：依产业划分（2017-2030 年）
• 市场收入：依国家/地区划分（2017-2030 年）

第8章欧洲市场

第9章亚太市场

第10章拉丁美洲市场

第十一章中东非洲市场

第12章美国市场

• 摘要
• 市场收入：依产品分类（2017-2030 年）
  • 服务市场收入：依类型划分（2017-2030 年）
• 市场收入：依部署方法划分（2017-2030 年）
• 市场收入：依公司规模划分（2017-2030 年）
• 市场收入：依应用分类（2017-2030 年）
• 市场收入：依产业划分（2017-2030 年）

第十三章加拿大市场

第14章德国市场

第十五章法国市场

第十六章英国市场

第十七章义大利市场

第十八章西班牙市场

第十九章日本市场

第20章中国市场

第21章印度市场

第22章澳洲市场

第23章韩国市场

第24章巴西市场

第25章墨西哥市场

第26章沙乌地阿拉伯市场

第27章南非市场

第 28 章阿联酋 (UAE) 市场

第29章竞争态势

• 市场参与者及其产品列表
• 主要公司的竞争基准
• 各大公司的产品基准
• 近期策略发展

第30章公司简介

• NICE Systems Ltd.
• Verint Systems Inc.
• Hewlett Packard Enterprise Company
• Genesys Cloud Services Inc.
• Avaya Holdings Corporation
• Alvaria Inc.
• Castel Communications LLC
• Clarabridge Inc.
• Calabrio Inc.
• Google LLC
• Deepgram Inc.
• Amazon Web Services Inc.
• Intelligent Voice Ltd.

第31章附录

Market Insights

The speech analytics market generated a value of USD 2,679.6 million in 2023, which will rise to USD 8,185.9 million, growing at a 17.5% compound annual growth rate, by 2030.

This can be because many big companies mainly emphasize consumer satisfaction, the rising significance of real-time voice analytics, the increasing regulatory compliance necessities, and the mounting count of contact centers.

Voice analytics can change call records into actionable information, and then turn the information into effective and valuable insights across the business. The solution is mainly employed to manage an extensive range of consumer interactions.

Speech analytics offer actionable insight that enhances business value and encourages data-driven decision-making to enrich individual hand training means.

The requirement to evaluate contact center efficiency is essential to improve consumer satisfaction.

The increasing acceptance of speech analysis solutions that integrate advanced technologies like ML and AI is also aiding the industry's expansion.

Speech analysis software, by using these technologies, can precisely interpret human language, recognize emotional signals, and make predictions regarding customer behavior.

The constant development of ML and AI is leading to improved predictive abilities, which improves the business value obtained over speech analysis.

Key Insights

North America led the industry, as it stands out as the most auspicious continent in different sectors like retail & e-commerce, BFSI, IT, telecommunications, government, life sciences, and healthcare.

The region has attracted substantial attention, driving the government and public sector to seek advanced technological solutions to fulfill their huge consumer base.

North America has substantial influence over the speech analytics sector and this impact is likely to continue its growth trajectory.

The solutions category will advance at the fastest compound annual growth rate, of 20%, during this decade.

This is mainly because the incorporation of innovative technologies similar to NLP, AI, and analytics into speech analytics is enabling establishments, particularly larger ones, to attain better insight from voice communications.

The on-premises category was the largest contributor to the industry in 2023, with approximately 70% share.

This can be because on-premises deployment comprises setting up as well as running speech analytics software at an establishment's physical site.

This comprises getting software and hardware licenses, along with taking on security, data governance, and maintenance tasks.

The cloud-based category will advance at a higher compound annual growth rate during this decade.

This is because cloud-based application includes the utilization of speech analytics software that is hosted on remote servers as well as accessible through the Internet.

The SMEs category will propel at the fastest compound annual growth rate in the coming years.

Speech analytics, for small & medium enterprises, plays a key part in offering valuable insights into client interactions, preferences, and sentiment, enabling SMEs to understand their consumers better.

The BFSI category is the largest contributor to the industry.

The rising acceptance of speech analytics in this sector plays an important part in monitoring consumer interactions to guarantee compliance with various regulatory demands and regulations.

The BFSI industry emphasizes consumer centricity, prioritizing delivering excellent consumer experiences. Speech analytics assists businesses in enhancing their understanding of customer demands and service quality.

Table of Contents

Chapter 1. Research Scope

• 1.1. Research Objectives
• 1.2. Market Definition
• 1.3. Analysis Period
• 1.4. Market Size Breakdown by Segments
  • 1.4.1. Market size breakdown, by offering
  • 1.4.2. Market size breakdown, by deployment type
  • 1.4.3. Market size breakdown, by enterprise size
  • 1.4.4. Market size breakdown, by application
  • 1.4.5. Market size breakdown, by industry
  • 1.4.6. Market size breakdown, by region
  • 1.4.7. Market size breakdown, by country
• 1.5. Market Data Reporting Unit
  • 1.5.1. Value
• 1.6. Key Stakeholders

Chapter 2. Research Methodology

• 2.1. Secondary Research
  • 2.1.1. Paid
  • 2.1.2. Unpaid
  • 2.1.3. P&S Intelligence database
• 2.2. Primary Research
• 2.3. Market Size Estimation
• 2.4. Data Triangulation
• 2.5. Currency Conversion Rates
• 2.6. Assumptions for the Study
• 2.7. Notes and Caveats

Chapter 3. Executive Summary

Chapter 4. Market Indicators

Chapter 5. Industry Outlook

• 5.1. Market Dynamics
  • 5.1.1. Trends
  • 5.1.2. Drivers
  • 5.1.3. Restraints/challenges
  • 5.1.4. Impact analysis of drivers/restraints
• 5.2. Impact of COVID-19
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Bargaining power of buyers
  • 5.3.2. Bargaining power of suppliers
  • 5.3.3. Threat of new entrants
  • 5.3.4. Intensity of rivalry
  • 5.3.5. Threat of substitutes

Chapter 6. Global Market

• 6.1. Overview
• 6.2. Market Revenue, by Offering (2017-2030)
  • 6.2.1. Service market revenue, by type (2017-2030)
• 6.3. Market Revenue, by Deployment Type (2017-2030)
• 6.4. Market Revenue, by Enterprise Size (2017-2030)
• 6.5. Market Revenue, by Application (2017-2030)
• 6.6. Market Revenue, by Industry (2017-2030)
• 6.7. Market Revenue, by Region (2017-2030)

Chapter 7. North America Market

• 7.1. Overview
• 7.2. Market Revenue, by Offering (2017-2030)
  • 7.2.1. Service market revenue, by type (2017-2030)
• 7.3. Market Revenue, by Deployment Type (2017-2030)
• 7.4. Market Revenue, by Enterprise Size (2017-2030)
• 7.5. Market Revenue, by Application (2017-2030)
• 7.6. Market Revenue, by Industry (2017-2030)
• 7.7. Market Revenue, by Country (2017-2030)

Chapter 8. Europe Market

• 8.1. Overview
• 8.2. Market Revenue, by Offering (2017-2030)
  • 8.2.1. Service market revenue, by type (2017-2030)
• 8.3. Market Revenue, by Deployment Type (2017-2030)
• 8.4. Market Revenue, by Enterprise Size (2017-2030)
• 8.5. Market Revenue, by Application (2017-2030)
• 8.6. Market Revenue, by Industry (2017-2030)
• 8.7. Market Revenue, by Country (2017-2030)

Chapter 9. APAC Market

• 9.1. Overview
• 9.2. Market Revenue, by Offering (2017-2030)
  • 9.2.1. Service market revenue, by type (2017-2030)
• 9.3. Market Revenue, by Deployment Type (2017-2030)
• 9.4. Market Revenue, by Enterprise Size (2017-2030)
• 9.5. Market Revenue, by Application (2017-2030)
• 9.6. Market Revenue, by Industry (2017-2030)
• 9.7. Market Revenue, by Country (2017-2030)

Chapter 10. LATAM Market

• 10.1. Overview
• 10.2. Market Revenue, by Offering (2017-2030)
  • 10.2.1. Service market revenue, by type (2017-2030)
• 10.3. Market Revenue, by Deployment Type (2017-2030)
• 10.4. Market Revenue, by Enterprise Size (2017-2030)
• 10.5. Market Revenue, by Application (2017-2030)
• 10.6. Market Revenue, by Industry (2017-2030)
• 10.7. Market Revenue, by Country (2017-2030)

Chapter 11. MEA Market

• 11.1. Overview
• 11.2. Market Revenue, by Offering (2017-2030)
  • 11.2.1. Service market revenue, by type (2017-2030)
• 11.3. Market Revenue, by Deployment Type (2017-2030)
• 11.4. Market Revenue, by Enterprise Size (2017-2030)
• 11.5. Market Revenue, by Application (2017-2030)
• 11.6. Market Revenue, by Industry (2017-2030)
• 11.7. Market Revenue, by Country (2017-2030)

Chapter 12. U.S. Market

• 12.1. Overview
• 12.2. Market Revenue, by Offering (2017-2030)
  • 12.2.1. Service market revenue, by type (2017-2030)
• 12.3. Market Revenue, by Deployment Type (2017-2030)
• 12.4. Market Revenue, by Enterprise Size (2017-2030)
• 12.5. Market Revenue, by Application (2017-2030)
• 12.6. Market Revenue, by Industry (2017-2030)

Chapter 13. Canada Market

• 13.1. Overview
• 13.2. Market Revenue, by Offering (2017-2030)
  • 13.2.1. Service market revenue, by type (2017-2030)
• 13.3. Market Revenue, by Deployment Type (2017-2030)
• 13.4. Market Revenue, by Enterprise Size (2017-2030)
• 13.5. Market Revenue, by Application (2017-2030)
• 13.6. Market Revenue, by Industry (2017-2030)

Chapter 14. Germany Market

• 14.1. Overview
• 14.2. Market Revenue, by Offering (2017-2030)
  • 14.2.1. Service market revenue, by type (2017-2030)
• 14.3. Market Revenue, by Deployment Type (2017-2030)
• 14.4. Market Revenue, by Enterprise Size (2017-2030)
• 14.5. Market Revenue, by Application (2017-2030)
• 14.6. Market Revenue, by Industry (2017-2030)

Chapter 15. France Market

• 15.1. Overview
• 15.2. Market Revenue, by Offering (2017-2030)
  • 15.2.1. Service market revenue, by type (2017-2030)
• 15.3. Market Revenue, by Deployment Type (2017-2030)
• 15.4. Market Revenue, by Enterprise Size (2017-2030)
• 15.5. Market Revenue, by Application (2017-2030)
• 15.6. Market Revenue, by Industry (2017-2030)

Chapter 16. U.K. Market

• 16.1. Overview
• 16.2. Market Revenue, by Offering (2017-2030)
  • 16.2.1. Service market revenue, by type (2017-2030)
• 16.3. Market Revenue, by Deployment Type (2017-2030)
• 16.4. Market Revenue, by Enterprise Size (2017-2030)
• 16.5. Market Revenue, by Application (2017-2030)
• 16.6. Market Revenue, by Industry (2017-2030)

Chapter 17. Italy Market

• 17.1. Overview
• 17.2. Market Revenue, by Offering (2017-2030)
  • 17.2.1. Service market revenue, by type (2017-2030)
• 17.3. Market Revenue, by Deployment Type (2017-2030)
• 17.4. Market Revenue, by Enterprise Size (2017-2030)
• 17.5. Market Revenue, by Application (2017-2030)
• 17.6. Market Revenue, by Industry (2017-2030)

Chapter 18. Spain Market

• 18.1. Overview
• 18.2. Market Revenue, by Offering (2017-2030)
  • 18.2.1. Service market revenue, by type (2017-2030)
• 18.3. Market Revenue, by Deployment Type (2017-2030)
• 18.4. Market Revenue, by Enterprise Size (2017-2030)
• 18.5. Market Revenue, by Application (2017-2030)
• 18.6. Market Revenue, by Industry (2017-2030)

Chapter 19. Japan Market

• 19.1. Overview
• 19.2. Market Revenue, by Offering (2017-2030)
  • 19.2.1. Service market revenue, by type (2017-2030)
• 19.3. Market Revenue, by Deployment Type (2017-2030)
• 19.4. Market Revenue, by Enterprise Size (2017-2030)
• 19.5. Market Revenue, by Application (2017-2030)
• 19.6. Market Revenue, by Industry (2017-2030)

Chapter 20. China Market

• 20.1. Overview
• 20.2. Market Revenue, by Offering (2017-2030)
  • 20.2.1. Service market revenue, by type (2017-2030)
• 20.3. Market Revenue, by Deployment Type (2017-2030)
• 20.4. Market Revenue, by Enterprise Size (2017-2030)
• 20.5. Market Revenue, by Application (2017-2030)
• 20.6. Market Revenue, by Industry (2017-2030)

Chapter 21. India Market

• 21.1. Overview
• 21.2. Market Revenue, by Offering (2017-2030)
  • 21.2.1. Service market revenue, by type (2017-2030)
• 21.3. Market Revenue, by Deployment Type (2017-2030)
• 21.4. Market Revenue, by Enterprise Size (2017-2030)
• 21.5. Market Revenue, by Application (2017-2030)
• 21.6. Market Revenue, by Industry (2017-2030)

Chapter 22. Australia Market

• 22.1. Overview
• 22.2. Market Revenue, by Offering (2017-2030)
  • 22.2.1. Service market revenue, by type (2017-2030)
• 22.3. Market Revenue, by Deployment Type (2017-2030)
• 22.4. Market Revenue, by Enterprise Size (2017-2030)
• 22.5. Market Revenue, by Application (2017-2030)
• 22.6. Market Revenue, by Industry (2017-2030)

Chapter 23. South Korea Market

• 23.1. Overview
• 23.2. Market Revenue, by Offering (2017-2030)
  • 23.2.1. Service market revenue, by type (2017-2030)
• 23.3. Market Revenue, by Deployment Type (2017-2030)
• 23.4. Market Revenue, by Enterprise Size (2017-2030)
• 23.5. Market Revenue, by Application (2017-2030)
• 23.6. Market Revenue, by Industry (2017-2030)

Chapter 24. Brazil Market

• 24.1. Overview
• 24.2. Market Revenue, by Offering (2017-2030)
  • 24.2.1. Service market revenue, by type (2017-2030)
• 24.3. Market Revenue, by Deployment Type (2017-2030)
• 24.4. Market Revenue, by Enterprise Size (2017-2030)
• 24.5. Market Revenue, by Application (2017-2030)
• 24.6. Market Revenue, by Industry (2017-2030)

Chapter 25. Mexico Market

• 25.1. Overview
• 25.2. Market Revenue, by Offering (2017-2030)
  • 25.2.1. Service market revenue, by type (2017-2030)
• 25.3. Market Revenue, by Deployment Type (2017-2030)
• 25.4. Market Revenue, by Enterprise Size (2017-2030)
• 25.5. Market Revenue, by Application (2017-2030)
• 25.6. Market Revenue, by Industry (2017-2030)

Chapter 26. Saudi Arabia Market

• 26.1. Overview
• 26.2. Market Revenue, by Offering (2017-2030)
  • 26.2.1. Service market revenue, by type (2017-2030)
• 26.3. Market Revenue, by Deployment Type (2017-2030)
• 26.4. Market Revenue, by Enterprise Size (2017-2030)
• 26.5. Market Revenue, by Application (2017-2030)
• 26.6. Market Revenue, by Industry (2017-2030)

Chapter 27. South Africa Market

• 27.1. Overview
• 27.2. Market Revenue, by Offering (2017-2030)
  • 27.2.1. Service market revenue, by type (2017-2030)
• 27.3. Market Revenue, by Deployment Type (2017-2030)
• 27.4. Market Revenue, by Enterprise Size (2017-2030)
• 27.5. Market Revenue, by Application (2017-2030)
• 27.6. Market Revenue, by Industry (2017-2030)

Chapter 28. U.A.E. Market

• 28.1. Overview
• 28.2. Market Revenue, by Offering (2017-2030)
  • 28.2.1. Service market revenue, by type (2017-2030)
• 28.3. Market Revenue, by Deployment Type (2017-2030)
• 28.4. Market Revenue, by Enterprise Size (2017-2030)
• 28.5. Market Revenue, by Application (2017-2030)
• 28.6. Market Revenue, by Industry (2017-2030)

Chapter 29. Competitive Landscape

• 29.1. List of Market Players and their Offerings
• 29.2. Competitive Benchmarking of Key Players
• 29.3. Product Benchmarking of Key Players
• 29.4. Recent Strategic Developments

Chapter 30. Company Profiles

• 30.1. NICE Systems Ltd.
  • 30.1.1. Business overview
  • 30.1.2. Product and service offerings
  • 30.1.3. Key financial summary
• 30.2. Verint Systems Inc.
  • 30.2.1. Business overview
  • 30.2.2. Product and service offerings
  • 30.2.3. Key financial summary
• 30.3. Hewlett Packard Enterprise Company
  • 30.3.1. Business overview
  • 30.3.2. Product and service offerings
  • 30.3.3. Key financial summary
• 30.4. Genesys Cloud Services Inc.
  • 30.4.1. Business overview
  • 30.4.2. Product and service offerings
  • 30.4.3. Key financial summary
• 30.5. Avaya Holdings Corporation
  • 30.5.1. Business overview
  • 30.5.2. Product and service offerings
  • 30.5.3. Key financial summary
• 30.6. Alvaria Inc.
  • 30.6.1. Business overview
  • 30.6.2. Product and service offerings
  • 30.6.3. Key financial summary
• 30.7. Castel Communications LLC
  • 30.7.1. Business overview
  • 30.7.2. Product and service offerings
  • 30.7.3. Key financial summary
• 30.8. Clarabridge Inc.
  • 30.8.1. Business overview
  • 30.8.2. Product and service offerings
  • 30.8.3. Key financial summary
• 30.9. Calabrio Inc.
  • 30.9.1. Business overview
  • 30.9.2. Product and service offerings
  • 30.9.3. Key financial summary
• 30.10. Google LLC
  • 30.10.1. Business overview
  • 30.10.2. Product and service offerings
  • 30.10.3. Key financial summary
• 30.11. Deepgram Inc.
  • 30.11.1. Business overview
  • 30.11.2. Product and service offerings
  • 30.11.3. Key financial summary
• 30.12. Amazon Web Services Inc.
  • 30.12.1. Business overview
  • 30.12.2. Product and service offerings
  • 30.12.3. Key financial summary
• 30.13. Intelligent Voice Ltd.
  • 30.13.1. Business overview
  • 30.13.2. Product and service offerings
  • 30.13.3. Key financial summary

Chapter 31. Appendix

• 31.1. Abbreviations
• 31.2. Sources and References
• 31.3. Related Reports