市场调查报告书
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到 2030 年网际网路通讯协定(IP)语音通信和 UCaaS(统一通讯即服务)市场预测:按组件、部署类型、公司规模、最终用户和地区进行的全球分析Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Forecasts to 2030 - Global Analysis By Component (Hardware, Software and Services), Deployment Mode, Enterprise Size, End User and By Geography |
根据 Stratistics MRC 的数据,全球网际网路通讯协定(IP)语音通信和 UCaaS(统一通讯即服务)市场在预测期内将以 10.5% 的复合年增长率成长。
IP电话是利用IP在互联网上传输语音通讯,允许用户透过互联网而不是使用传统的电话线拨打电话。提高通讯系统的灵活性和扩充性。 UCaaS(统一通讯即服务)是一种云端基础的服务,它将各种通讯工具整合到单一解决方案中,包括语音、视讯、通讯和协作平台。 UCaaS 使企业能够简化通讯流程、改善协作并降低与维护本地基础设施相关的成本。
根据 Bitglass 研究,85% 的公司允许其员工和合作伙伴使用 BYOD(自带设备)环境。
对弹性工作安排的需求不断增长
随着公司采用远端和混合工作模式,对无缝连接、协作和即时通讯的需求变得至关重要。 UCaaS 平台提供视讯会议、即时通讯和檔案共用等功能,使团队无论身在何处都可以有效运作。这种灵活性提高了员工的工作效率和参与度,同时降低了与传统通讯系统相关的管理成本。因此,公司正在增加对 UCaaS 的投资,以支持不断变化的劳动力需求,推动市场扩张。
转型初期的挑战
网际网路通讯协定(IP)语音通信和统一通讯即服务 (UCaaS) 初始迁移的挑战源于从遗留系统迁移的复杂性,这需要仔细的规划和执行。此外,员工需要接受培训才能适应新平台,这可能会产生阻力并减缓采用速度。这些挑战导致成本增加、工期延长、潜在的服务中断,最终阻碍市场成长。
人工智慧、机器学习和整合能力的创新
自动呼叫路由、语音辨识和情绪分析等人工智慧支援的功能简化了沟通流程,使企业能够快速有效地回应客户需求。机器学习演算法分析使用模式并帮助企业优化资源分配并增强决策。此外,无缝整合功能可让 UCaaS 平台与现有的企业应用程式(例如 CRM 和计划管理工具)连接,促进协作并确保一致的工作流程。这些进步透过提供价值和提高生产力来推动市场成长。
安全问题
IP电话和 UCaaS 的安全性问题源自于敏感通讯资料透过网路传输时的资料外洩、未授权存取和网路攻击的风险。这些漏洞可能会导致敏感资讯遗失和服务中断,使企业在采用云端基础的解决方案时犹豫不决。因此,企业可能会推迟或避免过渡到 UCaaS,从而阻碍市场成长并限制创新通讯技术的整体采用。
COVID-19 的影响
COVID-19 大流行显着加速了网际网路通讯协定(IP)语音通信和 UCaaS(统一通讯即服务)市场的采用。随着远距工作成为常态,公司越来越依赖云端基础的通讯工具来维持业务、增强协作并确保无缝连接。这种转变导致对 UCaaS 解决方案的需求和数位基础设施的投资激增。对可扩展且灵活的通讯系统的需求也推动了从传统通讯到基于 IP 的解决方案的转变,从而带来了显着的市场成长。
大型企业部门预计将在预测期内成为最大的部门
预计大型企业部门将在预测期内获得最大的市场占有率。在大型企业中,网际网路通讯协定(IP)语音通信和统一通讯即服务 (UCaaS) 应用程式促进不同团队和地点之间的无缝通讯和协作。这些解决方案支援视讯会议、即时通讯和整合语音服务等功能,以提高生产力并简化工作流程。 UCaaS 可以轻鬆扩展,以适应不断增长的员工数量和不断变化的业务需求。
预计零售领域在预测期内将经历最高的复合年增长率
由于客户参与和业务效率的提高,预计零售业在预测期内将出现最高的复合年增长率。零售公司正在利用这些技术在员工之间进行即时通信,从而实现更有效率的协调并改善客户服务。此外,UCaaS 解决方案与客户关係管理 (CRM) 系统集成,使零售商能够提供个人化服务并快速回应客户询问,最终提高销售额和忠诚度。
由于数位转型措施的增加和远距工作的增加,预计亚太地区将在预测期内创下最大的市场占有率。该地区不断增长的互联网普及率和技术进步进一步支持了这一趋势。此外,政府促进智慧城市开拓和通讯基础设施投资的措施正在支持市场扩张。该地区的主要企业,如诺基亚公司、华为技术公司和 Avaya Holdings Corp.,都专注于创新能力,以满足多样化的业务需求,从而提高该地区的竞争力。
由于对灵活通讯解决方案和远端工作的需求不断增长,预计北美在预测期内的复合年增长率最高。该地区是大型科技公司和新兴企业的所在地,进一步刺激了创新和竞争。此外,人们越来越重视数位转型以及人工智慧与通讯工具的集成,北美作为全球 UCaaS 领域的关键参与者推动了市场成长。
According to Stratistics MRC, the Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market is growing at a CAGR of 10.5% during the forecast period. IP Telephony refers to the use of IP to transmit voice communications over the internet, allowing users to make calls via the internet instead of traditional phone lines. It enhances flexibility and scalability in communication systems. Unified Communications as-a-Service (UCaaS) is a cloud-based service that integrates various communication tools, including voice, video, messaging, and collaboration platforms, into a single solution. UCaaS allows organizations to streamline their communication processes, improve collaboration, and reduce costs associated with maintaining on-premises infrastructure.
According to Bitglass research, 85% of businesses allow employees and partners to use BYOD (bring your own device) environments.
Increased demand for flexible work arrangements
As businesses embrace remote and hybrid work models, the need for seamless connectivity, collaboration, and real-time communication becomes paramount. UCaaS platforms offer features like video conferencing, instant messaging, and file sharing, enabling teams to work efficiently regardless of location. This flexibility enhances employee productivity and engagement while reducing overhead costs associated with traditional telephony systems. Consequently, organizations are increasingly investing in UCaaS to support their evolving workforce needs which thereby propelled the market expansion.
Initial transition challenges
Initial transition challenges in IP telephony and unified communications as-a-service (UCaaS) arise from the complexities of migrating from traditional systems, requiring careful planning and execution. Additionally, employees need training to adapt to new platforms, which can cause resistance and slow down adoption. These challenges can result in increased costs, extended timelines, and potential service outages, ultimately hampering market growth.
Innovations in AI, machine learning, & integration capabilities
AI-powered features like automated call routing, voice recognition, and sentiment analysis streamline communication processes, enabling businesses to respond quickly and effectively to customer needs. Machine learning algorithms analyze usage patterns, helping organizations optimize resource allocation and enhance decision-making. Additionally, seamless integration capabilities allow UCaaS platforms to connect with existing enterprise applications, such as CRM and project management tools, fostering collaboration and ensuring a cohesive workflow. These advancements drive market growth by delivering value and improving productivity.
Security concerns
Security concerns in IP Telephony and UCaaS stem from the risk of data breaches, unauthorized access, and cyberattacks, as sensitive communication data is transmitted over the internet. These vulnerabilities can lead to loss of confidential information and disruption of services, making organizations hesitant to adopt cloud-based solutions. As a result, businesses may delay or avoid migrating to UCaaS, hindering market growth and limiting the overall adoption of innovative communication technologies.
Covid-19 Impact
The covid-19 pandemic significantly accelerated the adoption of IP Telephony and Unified Communications as-a-Service (UCaaS) market. As remote work became the norm, businesses increasingly relied on cloud-based communication tools to maintain operations, enhance collaboration, and ensure seamless connectivity. This shift drove a surge in demand for UCaaS solutions, leading to investments in digital infrastructure. The need for scalable, flexible communication systems also prompted companies to transition from traditional telephony to IP-based solutions, resulting in substantial market growth.
The large enterprises segment is expected to be the largest during the forecast period
The large enterprises segment is predicted to secure the largest market share throughout the forecast period. In large enterprises, IP Telephony and Unified Communications as-a-Service (UCaaS) applications facilitate seamless communication and collaboration across diverse teams and locations. These solutions enable features like video conferencing, instant messaging, and integrated voice services, enhancing productivity and streamlining workflows. UCaaS allows for easy scalability to accommodate growing employee bases and evolving business needs
The retail segment is expected to have the highest CAGR during the forecast period
The retail segment is anticipated to witness the highest CAGR during the forecast period due to its enhanced customer engagement and streamline operations. Retailers leverage these technologies for real-time communication among staff, enabling efficient coordination and improved customer service. Additionally, UCaaS solutions integrate with customer relationship management (CRM) systems, allowing retailers to personalize services and respond quickly to customer inquiries, ultimately driving sales and loyalty.
Asia Pacific is expected to register the largest market share during the forecast period driven by increasing digital transformation initiatives and the rise of remote work. The region's expanding internet penetration and technological advancements further propel this trend. Additionally, government initiatives promoting smart city development and investments in telecommunications infrastructure support the market's expansion. Key players in the region such as Nokia Corporation, Huawei Technologies, Avaya Holdings Corp. etc are focusing on innovative features to cater to diverse business needs, fostering competitive dynamics in the region.
North America is projected to witness the highest CAGR over the forecast period fuelled by the increasing demand for flexible communication solutions and remote work arrangements. The presence of major technology companies and start-ups in the region further stimulates innovation and competition. Additionally, the growing emphasis on digital transformation and the integration of artificial intelligence in communication tools are driving market growth, making North America a key player in the global UCaaS landscape.
Key players in the market
Some of the key players profiled in the Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market include Microsoft, Cisco Systems, Broadvoice, Windstream, Masergy, Tata Communications, RingCentral, Mitel Networks, Avaya, Zoom Video Communications, GoTo, 8x8 Inc., Vonage, Fuze, Nokia Corporation, LogMeIn, NEC Corporation and Alcatel-Lucent Enterprise.
In October 2024, Zoom introduced significant enhancements to its UCaaS (Unified Communications as-a-Service) offerings with the Zoom One platform. This all-in-one solution seamlessly integrates phone, messaging, and video conferencing into a single unified platform, making it easier for businesses to manage communications.
In November 22, 2021, Tata Communications launched the GlobalRapide platform, a comprehensive managed Unified Communications as a Service (UCaaS) solution designed for enterprises seeking to enhance their communication infrastructure. This new offering aims to provide a cloud-driven, efficient, and secure communication experience by facilitating global Session Initiation Protocol (SIP) connectivity.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.