市场调查报告书
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1624522
全球行动互动市场规模(按解决方案、组织规模、最终用户产业、地区、范围和预测)Global Mobile Engagement Market Size By Solution, By Organization Size, By End-User Industry, By Geographic Scope And Forecast |
预计行动参与市场规模将在 2024 年达到 124.5 亿美元,在 2031 年达到 1,302.9 亿美元,2024 年至 2031 年的复合年增长率为 37.62%。行动参与是指使用者透过智慧型手机或平板电脑等行动装置与公司、产品或服务进行的互动和体验。行动互动包括各种数位行销技术,如行动应用程式、网站、社交媒体、简讯行销和推播通知,所有这些技术都有助于与用户建立更牢固的关係并提高消费者忠诚度。是:有效的行动参与不仅可以提高用户保留率和满意度,还可以透过提供个人化、情境驱动的体验来增加收入。
此外,行动参与应用程式还包括客製化推播通知,以告知用户有关促销活动的讯息,应用程式内讯息传递以增强用户体验,以及基于位置的行销,根据用户的地理位置提供相关优惠。
智慧型手机普及率:
智慧型手机的日益普及是行动参与市场的主要驱动力。据报道,到2021年,85%的美国人将拥有智慧型手机,高于2011年的35%。智慧型手机使用量的大幅成长将增加行动参与技术的用户数量,从而推动市场成长。
增加行动应用程式的使用:
人们在行动应用上花费的时间越来越多,这推动了行动参与市场的发展。根据 App Annie 的《State of Mobile 2021》报告,2020 年消费者平均每天在行动应用程式上花费 4.2 小时,比 2019 年增加了 30%。应用程式使用量的增加为企业透过行动平台与客户互动提供了机会。
转向行动商务的转变:
行动商务的兴起是行动参与市场的主要动力。根据美国人口普查局的数据,2021 年行动商务销售额达到 3,593.2 亿美元,比上年增长 15.2%。随着越来越多的消费者使用行动装置购物,企业正在投资行动参与技术以占领更大的市场占有率。
主要课题
行动应用程式获利的困难:
全球大多数人口已经从个人电脑转向手机来存取网路。这使得本机行动应用程式开发人员能够将货币化技术融入他们的网站中。然而,随着免费应用程式的流行,收入变得严重依赖这些程式。付费下载对于应用程式创造最高收入也起着关键作用,这使得行动应用程式的货币化变得困难。
缺乏行动行销整合专业知识:
开发行动行销活动等新方法需要大量的研究、专业知识和经验来实施最有效的技术。选择正确的目标群体、无法计算投资回报率和其他指标、创建不适当的广告格式以及其他不可避免的错误等问题可能会对您的品牌产生巨大的负面影响。行动行销有很多好处,但要获得新的目标客户,需要瞭解数位行销的专家,设备设定等其他困难因素也在行动互动市场中发挥作用。
主要趋势:
拥抱个人化、情境化的讯息传递:
人们越来越重视提供个人化、情境驱动的行动参与体验。公司可以利用用户数据和即时洞察,根据用户偏好、位置、行为和客户旅程阶段传递个人化讯息。这可以提高相关性、增加参与度并建立更牢固的客户关係。动态内容、地理定位和预测分析使行动参与更加情境化。
聊天机器人和虚拟助理整合:
将聊天机器人和虚拟助理等对话式介面整合到行动应用程式中的趋势日益增长。这些人工智慧解决方案可以侦测使用者意图并呈现相关资讯和任务,提供更自然、更互动的参与。透过提供全天候协助、自动执行常见查询以及添加更多个人化服务来增强行动体验。领先品牌正在采用聊天机器人来实现客户支援、潜在客户开发和应用内指导等用例。
渐进式 Web 应用程式 (PWA) 的兴起:
渐进式 Web 应用程式 (PWA) 越来越受欢迎,因为它们在行动网路上提供了无缝的类似应用程式的体验。PWAs 结合了网路和行动应用程式的最佳功能,包括搜寻引擎发现、URL 连结、离线功能和主萤幕整合。PWAs 有助于消除下载原生应用程式的障碍,同时仍提供引人注目的行动体验。PWAs 非常适合内容丰富的网站、电子商务企业以及希望提高行动转换率的组织。
Mobile Engagement Market size was valued at USD 12.45 Billion in 2024 and is projected to reach USD 130.29 Billion by 2031 , growing at a CAGR of 37.62% from 2024 to 2031. Mobile engagement refers to users' interactions and experiences with businesses, products, or services via mobile devices such as smartphones and tablets. It comprises a variety of digital marketing methods, such as mobile applications, websites, social media, SMS marketing, and push notifications, all geared at building strong user relationships and increasing consumer loyalty. Effective mobile engagement not only improves user retention and satisfaction but also increases revenue by providing personalized and context-driven experiences.
Furthermore, mobile engagement applications include customized push notifications to alert users to promotions, in-app messaging to improve user experience, and location-based marketing to send appropriate offers depending on users' geographic locations.
The key market dynamics that are shaping the mobile engagement market include:
Increasing Smartphone Adoption:
The widespread usage of smartphones is a major driver of the mobile engagement market. According to a report, by 2021, 85% of Americans own a smartphone, up from 35% in 2011. This considerable increase in smartphone usage opens up a bigger audience for mobile engagement techniques, resulting in market growth.
Rising Mobile App Usage:
The increased amount of time spent using mobile apps is driving the mobile engagement market. According to App Annie's State of Mobile 2021 report, consumers used mobile applications for an average of 4.2 hours per day in 2020, up 30% from 2019. This rising app usage opens up more chances for businesses to engage with their clients via mobile platforms.
Shift towards Mobile Commerce:
The increasing expansion of mobile commerce is a major driver of the mobile engagement market. According to the U.S. Census Bureau, mobile commerce sales totaled $359.32 billion in 2021, up 15.2% from the previous year. As more consumers shop on their mobile devices, businesses are investing in mobile engagement techniques to acquire a larger market share.
Key Challenges:
Difficulty in Monetizing Mobile Apps:
The majority of the globe has switched from PCs to mobile phones for internet access. This has allowed native mobile app developers to implement monetization techniques for their websites. However, with the proliferation of free apps, revenue has grown heavily reliant on these programs. Paid downloads have also played an important role in generating the highest app sales, making it difficult to monetize mobile apps.
Lack of Expertise in Mobile Marketing Integration:
Developing new approaches, such as mobile marketing campaigns, necessitates substantial research, expertise, and experience to incorporate the most efficient technique. Some issues, like as selecting a suitable target group, being unable to compute ROI and other metrics, producing an inappropriate ad format, and other unavoidable faults, have a big negative impact on the brand. Although it has various benefits, gaining new and target clients through mobile marketing necessitates experts that understand digital marketing efforts as well as other difficult elements such as device configuration, which are some of the factors restricting the mobile engagement market's growth.
Key Trends:
Adoption of Personalized and Contextual Messaging:
There is an increasing emphasis on providing personalized and context-driven mobile engagement experiences. Companies leverage user data and real-time insights to send personalized messages depending on user preferences, location, behavior, and stage of the customer journey. This improves relevancy, increases engagement, and fosters stronger customer relationships. Dynamic content, geo-targeting, and predictive analytics provide more contextual mobile engagement.
Integration of Chatbots and Virtual Assistants:
The integration of conversational interfaces such as chatbots and virtual assistants into mobile apps is a growing trend. These AI-powered solutions offer more natural, interactive engagement by detecting user intent and presenting relevant information or tasks. They improve the mobile experience by providing 24-hour help, automating frequent inquiries, and adding a more personal touch. Leading brands are employing chatbots for use cases like customer support, lead generation, and in-app guidance.
Rise of Progressive Web Apps (PWAs):
Progressive Web Apps (PWAs) are gaining popularity because they offer a seamless, app-like experience on the mobile web. PWAs integrate the greatest features of web and mobile apps, including search engine discovery, URL linking, offline functionality, and home screen integration. They help to eliminate the barrier of downloading native apps while still providing a compelling mobile experience. PWAs are suitable for content-heavy websites, e-commerce companies, and organizations that want to increase mobile conversion rates.
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Here is a more detailed regional analysis of the mobile engagement market:
Asia Pacific:
According to Verified Market Research, the Asia Pacific region is estimated to dominate the market over the forecast period. The Asia Pacific region is experiencing an increase in smartphone adoption, particularly in emerging markets. According to the GSMA's Mobile Economy Asia Pacific 2021 report, smartphone use in the region reached 68% in 2020 and is expected to increase to 80% by 2025. This rapid increase in smartphone usage creates an ideal environment for mobile engagement techniques, resulting in market growth throughout the region.
Furthermore, the Asia Pacific region is experiencing considerable growth in mobile internet usage, which is driving the mobile engagement market. According to the Internet and Mobile Association of India (IAMAI) and Kantar's ICUBE 2020 research, India's mobile internet users reached 448 million by the end of 2020, up 23% from 2019. The growing number of mobile internet users creates massive opportunities for businesses to engage with consumers through mobile platforms.
Europe:
Europe region is estimated to exhibit significant growth within the market during the forecast period. Europe has seen a significant surge in smartphone penetration, propelling the mobile engagement market. According to Eurostat, 87% of EU citizens aged 16 to 74 used mobile devices to access the internet in 2020, up from 76% in 2016. In other countries, such as the Netherlands and Sweden, this proportion has surpassed 95%. This extensive smartphone usage creates an ideal environment for mobile engagement methods, propelling industry growth throughout the region.
Furthermore, the European region is experiencing a tremendous increase in mobile internet usage, which is driving the mobile engagement market. According to the European Commission's Digital Economy and Society Index (DESI) 2021, 4G mobile coverage reached 99.7% of European households in 2020, an increase from 96% in 2015. Also, the survey predicts that in 2020, 71% of European internet users used smartphones to access online services, up from 64% in 2019. This increased mobile internet adoption opens up numerous options for businesses to engage with customers via mobile platforms.
North America:
North America is estimated to exhibit substantial growth within the market during the forecast period. The North American region is experiencing a considerable increase in mobile app adoption, boosting the mobile engagement market. According to App Annie's State of Mobile 2021 study, U.S. consumers used mobile applications for an average of 3.7 hours per day in 2020, up 20% from 2019. Additionally, mobile app downloads in the United States increased by 7% year on year in 2020, hitting 12.3 billion. This growth in app usage opens up several options for businesses to engage with their clients via mobile platforms.
Furthermore, the mobile engagement market in North America is being driven primarily by the rapid expansion of mobile commerce. According to the US Census Bureau, mobile commerce sales in the United States reached USD 359.32 Billion in 2021, up 15.2% from the previous year. eMarketer predicts that by 2025, mobile commerce will account for 44.2% of all retail e-commerce sales in the United States. This move to mobile shopping motivates firms to invest in mobile engagement tactics to attract and keep clients in this rapidly expanding market.
The Mobile Engagement Market is segmented based on Solution, Organization Size, End-User Industry, and Geography.
Based on the Solution, the market is segmented into SMS & MMS, Push Notifications, In-App Messaging, E-mails, App/Web Content, and Others. The push notification segment is estimated to dominate within the mobile engagement market due to the success of push notifications as a marketing and communication channel, which allows for increased engagement rates and user retention. The segment is expected to increase rapidly, owing to its low cost and capacity to send timely, relevant messages to customers across several platforms, hence improving overall customer experience and brand interaction.
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). The large enterprise segment is estimated to dominate the mobile engagement market due to its capacity to manage complicated systems and large volumes of marketing data, necessitating advanced mobile engagement techniques. Large enterprises invest heavily in mobile engagement platforms to improve customer connections and optimize marketing activities, resulting in continuous growth at a CAGR of 37% throughout the forecast period.
Based on End-User Industry, the market is segmented into BFSI, Media & Entertainment, Retail, Travel & Hospitality, IT & Telecom, and Others. The banking, financial services & insurance (BFSI) segment is estimated to hold the majority share in the forecast period of the mobile engagement market. This domination is fueled by the rapid evolution of new technology and the changing demands of digitally informed clients. BFSI institutions are increasingly turning to mobile engagement technologies to improve client interactions, expedite processes, and create tailored experiences. The integration of developing technologies, such as artificial intelligence and data analytics, contributes to the growth of this market by allowing for more effective customer engagement tactics.
Based on Geography, the Mobile Engagement Market is classified into North America, Europe, Asia Pacific, and the Rest of the World. The Asia Pacific region is estimated to hold the largest share of the mobile engagement market. This domination is being driven by the rapid proliferation of smartphones and the growing use of mobile applications throughout the region. The existence of large online retailers, as well as the construction of mobile telecom infrastructure, help to drive market growth. Furthermore, the region's emphasis on digital transformation and technical developments, such as AI integration, is projected to maintain its leadership in the next years.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.