回馈与评论管理软体市场规模（按类型、应用、地区和预测）：2020 年至 2026 年

回馈和评论管理软体市场规模和预测

回馈与评论管理软体市场规模预计在 2024 年达到 101.1 亿美元，到 2032 年将达到 280.4 亿美元，在 2026-2032 年预测期内的复合年增长率为 13.60%。

该软体收集回馈和评论并自动分析，从而轻鬆发现消费行为的趋势和模式。这使您可以更加专注于业务客户满意度和忠诚度。这反过来又会帮助软体的发展。反馈和评论管理软体的技术进步、几乎所有行业对软体的采用率不断提高以及对客户问题的快速响应等最新趋势对每个行业都至关重要，因此，对此类软体的需求正在推动市场成长。全球回馈和评论管理软体市场报告对市场进行了全面评估。它对关键细分市场、趋势、市场驱动因素、限制因素、竞争格局以及在市场中发挥关键作用的因素进行了全面的分析。

回馈与评论管理软体市场定义

回馈和评论管理软体可协助开发人员与客户建立更牢固的关係、增加销售并确保持续的资金。根据购买习惯、购买记录、个人喜好、产品评论和其他变量，商业消费者可以被分为新客户、回头客、信任客户等。这种好的软体解决方案可以从记录的互动中收集有关公司客户的宝贵信息，并利用这些资讯来整体情况商业环境。反馈和评论管理软体的其他好处包括能够追踪销售线索、实施客户忠诚度倡议以及创建销售管道。

回馈和评论对于任何企业都非常重要，因为它们对销售有很大的影响。评论提供了有关特定产品、服务或行业的当前市场地位的深入资讯。回馈和评论管理软体，通常称为声誉管理软体，有助于全面管理回馈和评论，并以格式良好的方式提供结果。它有助于收集来自世界各地市场的评论并呈现这些评论的总结。软体也将评论分为正面、负面和提案三类。回馈和评论管理软体是每个行业必备的，因为正面评论会显示在主页上，而负面评价可以帮助您改进。

回馈与评论管理软体市场概览

消费者体验解决方案收集和分析客户回馈和评论，以推动新概念、行销理念和更好的商业决策，从而推动整个市场的成长。它包括许多用于收集客户见解和监控组织健康状况的选项。

此外，该程式还会自动收集和分析回馈和评论，从而更容易识别消费行为的趋势和模式。这使您可以更加专注于提高客户满意度和忠诚度。因此，软体的扩充将会加速。大多数回馈和评论管理系统可让您根据最近的购买情况预测客户行为。透过识别客户趋势和行为模式，您可以快速预测客户对新产品或行销宣传活动的反应。

反馈和评论管理软体的技术进步、几乎每个行业对软体的采用率不断提高以及对客户申诉的及时回应等最新趋势对每个企业都至关重要，因此对这种软体的需求正在推动市场成长。然而，人们不愿意发表评论和评分，以及新兴市场的渗透率较低，可能会限制市场扩张。

目录

第一章 引言

• 市场概览
• 研究范围
• 先决条件

第二章执行摘要

第三章：已验证的市场研究调查方法

• 资料探勘
• 验证
• 第一手资料
• 资料来源列表

第四章 市场概述

• 概述
• 市场动态
  • 驱动程式
  • 限制因素
  • 机会
• 波特五力模型
• 价值链分析

第五章回馈与评论管理软体市场（按类型）

• 概述
• 云端基础
• 本地

第六章回馈与评论管理软体市场（按应用）

• 概述
• 大公司
• 小型企业

7. 回馈与评论管理软体市场（按地区）

• 概述
• 北美洲
  • 美国
  • 加拿大
  • 墨西哥
• 欧洲
  • 德国
  • 英国
  • 法国
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 日本
  • 印度
  • 其他亚太地区
• 世界其他地区
  • 拉丁美洲
  • 中东

第八章 竞争态势

• 概述
• 各公司市场排名
• 主要发展策略

第九章 公司简介

• Qualtrics
• Verified Reviews
• SoGoSurvey
• Synup
• Local Clarity
• Zoho
• Confirmit
• FeedbacQ
• HappyFox
• Deskero
• Alchemer
• Filecamp AG
• Momentive Inc

第十章 附录

• 相关调查

Feedback And Reviews Management Software Market Size And Forecast

Feedback And Reviews Management Software Market size was valued at USD 10.11 Billion in 2024 and is projected to reach USD 28.04 Billion by 2032, growing at a CAGR of 13.60% from 2026 to 2032.

The software gathers feedback and reviews then analyzes them automatically to make it easier for spotting trends and patterns in consumer behavior. This helps you focus more on tasks that drive customer satisfaction and loyalty. Thus, in turn, propelling the growth of this software. Recent trends like technological advancement in feedback and review software, increasing adoption of software in almost every sector and quick answer to customer issues are essential for every industry and thus, the demand for this software is accelerating the growth of the market. The Global Feedback And Reviews Management Software Market report provides a holistic evaluation of the market. The report offers comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Feedback And Reviews Management Software Market Definition

Businesses can utilise feedback and review management software to develop strong relationships with their customers in order to increase sales and assure a continual stream of money. Based on their purchasing habits, purchase records, personal likes and dislikes, comments about the product, and other variables, one can categorise business consumers as new, returning, or reliable. A good software solution of this type can harvest helpful information on company clients from the interaction records with them, which can then utilise to acquire a thorough overview of the business environment. Other advantages of feedback and reviews management software include the ability to track sales prospects, execute client loyalty initiatives, and create a sales funnel.

Feedback and reviews are critical for any company because they have a significant impact on sales. Reviews provide detailed information about the current market position of a given product, service, or industry. Feedback and review management software, often known as reputation management software, assists in the comprehensive management of feedback and reviews and provides results in the appropriate format. It assists in the collection of reviews from the entire worldwide market and presents the aggregate of these reviews. The software also divides the reviews into three categories: good, negative, and suggestions. Reviews may help businesses in a variety of ways, including Positive reviews are utilised to display on the main page, while negative evaluations aid in improvement and therefore feedback and review management software is needed for every industry.

Global Feedback And Reviews Management Software Market Overview

Consumer experience solutions that collect and analyse customer feedback and reviews to better produce new concepts, marketing ideas, and business decisions are driving the market's overall growth. It includes a plethora of options for gathering customer insights and monitoring the health of your organization.

Furthermore, the programme collects and analyses feedback and reviews automatically, making it easier to identify trends and patterns in consumer behaviour. This enables to focus more on things that increase client happiness and loyalty. As a result, the expansion of this software is accelerated. Most feedback and review management systems allow businesses to forecast client behaviour based on recent purchases. One can quickly predict how your customers will react to a new product or marketing campaign by recognising trends and patterns in their behaviour.

Recent trends such as technological advancements in feedback and review software, increased software adoption in practically every sector, and quick response to customer complaints are crucial for every company, and hence demand for this software is speeding market growth. However, people's reluctance to provide comments and evaluations, as well as poor adoption in emerging markets, may limit market expansion.

Global Feedback And Reviews Management Software Market Segmentation Analysis

The Global Feedback And Reviews Management Software Market are segmented On The Basis of Type, Application, And Geography.

Feedback And Reviews Management Software Market, By Type

• Cloud-Based
• On-Premise

Based on Type, the market is bifurcated into Cloud-Based, On-Premise. The cloud-based segment is presumed to emerge as the fastest-growing segment and gain traction over the forecast period. Cloud-based software allows users access to software applications that run on shared computing resources (for example, processing power, memory, and disk storage) via the Internet.

Feedback And Reviews Management Software Market, By Application

• Large Enterprises
• SMEs

Based on Application, the market is bifurcated into Large Enterprises and SMEs. Large Enterprises is anticipated to become the fastest-growing market in the forecast duration due to high adoption rate of IT tools for surviving in the hypercompetitive market. This led to emergence of feedback and reviews management software..

Feedback And Reviews Management Software Market, By Geography

• North America
• Europe
• Asia Pacific
• Rest of the world

Based on regional analysis, the Global Feedback and Reviews Management Software Market is classified into North America, Europe, Asia Pacific, and Rest of the world. North America is taking up the largest share in the Feedback and Reviews Management Software market and it is estimated that the region will continue dominating the market until next couple of years. Asia Pacific and Europe are also displaying a robust growth due to emergence of huge market growth opportunities in these regions.

Key Players

The "Global Global Feedback And Reviews Management Software Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Alchemer, Qualtrics, Verified Reviews, Filecamp AG, Momentive Inc. SoGoSurvey, Synup, Local Clarity, Zoho, Confirmit, FeedbacQ, HappyFox, and Deskero.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis.

• Ace Matrix Analysis
• The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as Active, Cutting Edge, Emerging, and Innovators.
• Market Attractiveness
• The image of market attractiveness provided would further help to get information about the region that is majorly leading in the global Global Feedback And Reviews Management Software Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.
• The image provided would further help to get information about Porter's five forces framework providing a blueprint for understanding the behavior of competitors and a player's strategic positioning in the respective industry. Porter's five forces model can be used to assess the competitive landscape in the global Global Feedback And Reviews Management Software Market, gauge the attractiveness of a certain sector, and assess investment possibilities.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET, BY TYPE

• 5.1 Overview
• 5.2 Cloud-Based
• 5.3 On-Premise

6 GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET, BY APPLICATION

• 6.1 Overview
• 6.2 Large Enterprises
• 6.3 SMEs

7 GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET, BY GEOGRAPHY

• 7.1 Overview
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
  • 7.2.3 Mexico
• 7.3 Europe
  • 7.3.1 Germany
  • 7.3.2 U.K.
  • 7.3.3 France
  • 7.3.4 Rest of Europe
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 Japan
  • 7.4.3 India
  • 7.4.4 Rest of Asia Pacific
• 7.5 Rest of the World
  • 7.5.1 Latin America
  • 7.5.2 Middle East

8 GLOBAL FEEDBACK AND REVIEWS MANAGEMENT SOFTWARE MARKET COMPETITIVE LANDSCAPE

• 8.1 Overview
• 8.2 Company Market Ranking
• 8.3 Key Development Strategies

9 COMPANY PROFILES

• 9.1 Qualtrics
  • 9.1.1 Overview
  • 9.1.2 Financial Performance
  • 9.1.3 Product Outlook
  • 9.1.4 Key Developments
• 9.2 Verified Reviews
  • 9.2.1 Overview
  • 9.2.2 Financial Performance
  • 9.2.3 Product Outlook
  • 9.2.4 Key Developments
• 9.3 SoGoSurvey
  • 9.3.1 Overview
  • 9.3.2 Financial Performance
  • 9.3.3 Product Outlook
  • 9.3.4 Key Developments
• 9.4 Synup
  • 9.4.1 Overview
  • 9.4.2 Financial Performance
  • 9.4.3 Product Outlook
  • 9.4.4 Key Developments
• 9.5 Local Clarity
  • 9.5.1 Overview
  • 9.5.2 Financial Performance
  • 9.5.3 Product Outlook
  • 9.5.4 Key Developments
• 9.6 Zoho
  • 9.6.1 Overview
  • 9.6.2 Financial Performance
  • 9.6.3 Product Outlook
  • 9.6.4 Key Developments
• 9.7 Confirmit
  • 9.7.1 Overview
  • 9.7.2 Financial Performance
  • 9.7.3 Product Outlook
  • 9.7.4 Key Developments
• 9.8 FeedbacQ
  • 9.8.1 Overview
  • 9.8.2 Financial Performance
  • 9.8.3 Product Outlook
  • 9.8.4 Key Developments
• 9.9 HappyFox
  • 9.9.1 Overview
  • 9.9.2 Financial Performance
  • 9.9.3 Product Outlook
  • 9.9.4 Key Developments
• 9.10 Deskero
  • 9.10.1 Overview
  • 9.10.2 Financial Performance
  • 9.10.3 Product Outlook
  • 9.10.4 Key Developments
• 9.11 Alchemer
  • 9.11.1 Overview
  • 9.11.2 Financial Performance
  • 9.11.3 Product Outlook
  • 9.11.4 Key Developments
• 9.12 Filecamp AG
  • 9.12.1 Overview
  • 9.12.2 Financial Performance
  • 9.12.3 Product Outlook
  • 9.12.4 Key Developments
• 9.13 Momentive Inc
  • 9.13.1 Overview
  • 9.13.2 Financial Performance
  • 9.13.3 Product Outlook
  • 9.13.4 Key Developments

10 Appendix

• 10.1 Related Research