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封面
市场调查报告书
商品编码
1844037

CPaaS 革命：API、AI 和通讯的新时代

The CPaaS Revolution: APIs, AI, and the New Era of Communication
出版日期: | 出版商: Frost & Sullivan | 英文 28 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

人工智慧驱动的创新创造了差异化并强化了价值提案

Frost & Sullivan 的 2025 年 IT 决策者 (ITDM) 调查旨在深入了解最终用户组织的优先事项，包括：通讯和协作技术的当前采用率和未来计划；透过 CPaaS（通讯平台即服务）和灵活的 API（应用程式介面）对可编程通讯功能的需求；以及对 CPaaS 解决方案中当前可用的需求。

CPaaS 市场在整个企业通讯系统中的成长机会，包括营运商、整合通讯即服务 (UCaaS) 供应商、整合通讯(UC) 技术供应商和其他生态系统合作伙伴。 - 购买偏好与采用障碍 - 垂直产业的 CPaaS 采用趋势

Frost & Sullivan 2024 年的一项调查发现，超过 84% 的受访公司预计到 2026 年底将采用可程式通信，这表明 CPaaS 供应商拥有巨大的成长潜力。超过 50% 的组织可能会在未来三年内增加对各种 API 通讯方式（电子邮件、通讯、语音、视讯等）的 CPaaS 投资。

许多组织正在经历技术转型，但大多数组织都面临着系统和平台碎片化的挑战，这造成了生产力障碍。 CPaaS 最初是为了增强客户互动而采用的，但现在主要由 IT 决策者评估，以推动内部生产力和工作流程自动化。大约 35% 的 IT 决策者不了解这项技术的优势，这可能会成为采用的障碍，凸显了提高认知度和讨论投资报酬率的必要性。

目录

调查目标和调查方法

  • 受访者属性

主要发现

  • 主要发现

行业概览

  • 市场定义
  • 可程式通讯价值提案
  • 竞争格局

CPaaS 与可程式通讯投资展望：ITDM观点

  • 组织中的沟通挑战
  • 使用 CPaaS 和可程式通讯的优势
  • 随着用例的成长，CPaaS 的采用率不断扩大
  • 投资 CPaaS
  • 各地区 CPaaS 投资趋势
  • CPaaS 产业投资趋势
  • 关于 CPaaS 和可程式通讯的主要担忧
  • 区域关注
  • AI通讯功能的好处
  • 区域AI通讯功能的优势
  • 决策因素
  • 各地区五大决策因素

成长机会

  • 成长环境

CPaaS 市场的成长机会

  • 成长机会1：利用人工智慧进行创新
  • 成长机会二：拓展全通路与富通讯
  • 成长机会3：网路API收益
  • 成长机会 4：赋能低程式码/无程式码开发人员
  • 成长机会5：安全、合规与信任服务
  • 成长机会6：产业解决方案与打包解决方案

附录

  • 加速成长机会成长管道引擎
  • 为何成长变得越来越困难？
  • 战略必要性

后续步骤Next steps

  • 成长机会的益处和影响
  • 后续步骤Next steps
  • 图表目录
  • 免责声明
简介目录
Product Code: PG4D-64

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

Frost & Sullivan's 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality through flexible application programming interfaces (APIs) - Demand for the various communications modalities or digital channels currently available in CPaaS solutions

The survey also aimed to understand: - Growth opportunities within the CPaaS market for the entire enterprise communications ecosystem, including telecommunication carriers, unified communications as a service (UCaaS) providers, unified communications (UC) technology vendors, and other ecosystem partners. - Buying preferences and obstacles to adoption - CPaaS adoption trends by vertical industry

The vast majority, more than 84%, of surveyed organizations in the 2024 Frost & Sullivan study expected to have adopted programmable communications by the end of 2026, suggesting significant growth potential for CPaaS providers. More than 50% of organizations are likely to increase their CPaaS investment over the next three years across various API-enabled communication modalities (e.g., email, messaging, voice, video).

Even when many organizations undergo technology transformation, the majority are challenged by their fragmented systems/ platforms as a productivity barrier. CPaaS, initially adopted to enhance customer interactions, is now primarily valued by IT decision-makers for driving internal productivity and workflow automation. About 35% of IT decision-makers lack understanding of the technology's benefits, potentially hindering adoption and highlighting the need for increased awareness and ROI discussion.

Table of Contents

Research Objectives and Methodology

  • Total Sample Respondent Demographics

Key Findings

  • Key Findings

Industry Overview

  • Market Definition
  • The Value Proposition of Programmable Communications
  • Competitive Landscape

CPaaS and Programmable Communications Investment Outlook: the ITDM Perspective

  • Communication Challenges in Organizations
  • Benefits of Using CPaaS and Programmable Communications
  • CPaaS Adoption Grows as Use Cases Abound
  • CPaaS Investments
  • CPaaS Investment Trends by Region
  • CPaaS Investment Trends by Industry
  • Top Concerns Regarding CPaaS and Programmable Communications
  • Top Concerns by Region
  • Benefits of AI-powered Communications Capabilities
  • Benefits of AI-powered Communications Capabilities by Region
  • Decision-Making Factors
  • Top Five Decision-Making Factors by Region

Growth Opportunity

  • Growth Environment

Growth Opportunity Universe in the CPaaS Market

  • Growth Opportunity 1: AI-Infused Innovation
  • Growth Opportunity 2: Omnichannel and Rich Messaging Expansion
  • Growth Opportunity 3: Network API Monetization
  • Growth Opportunity 4: Low-Code/No-Code Developer Enablement
  • Growth Opportunity 5: Security, Compliance, and Trust Services
  • Growth Opportunity 6: Verticalized and Packaged Solutions

Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine
  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative

Next Steps

  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • List of Exhibits
  • Legal Disclaimer