全球客服中心市场，2024-2028

客服中心市场，2024-2028

2023-2028 年，客服中心市场规模预估为 2,082 亿美元，预测期内复合年增长率为 10.7%。该报告包括对客服中心市场的总体分析、市场规模和预测、趋势、成长动力、挑战以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场的推动因素包括越来越多地采用云端基础的客服中心、改进 CRM 来有效产生收入的需求以及将互动式语音应答 (IVR) 整合到客服中心。

研究指出，整合聊天机器人以缩短週转时间是推动未来几年客服中心市场成长的关键原因之一。此外，使用分析来改善客户体验以及结合人工智慧来提供客製化解决方案将带来巨大的市场需求。

目录

第一章执行摘要

• 市场概况

第二章 市场状况

• 市场生态系统
• 市场特征
• 价值链分析

第三章 市场规模评估

• 市场定义
• 细分市场分析
• 2023 年市场规模
• 2023-2028年市场展望

第四章 市场规模表现

• 2018-2022年全球客服中心市场
• 2018-2022 年按类型分類的细分市场分析
• 2018-2022 年按发展分類的细分市场分析
• 2018-2022 年区域細項分析
• 2018-2022 年国家細項分析

第五章五力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代品的威胁
• 竞争威胁
• 市场状况

第六章 按类型分類的市场

• 市场区隔
• 比较：按类型
• 基于语音的：2023-2028 年市场规模与预测
• 基于文本：2023-2028 年市场规模与预测
• 基于社群媒体：2023-2028 年市场规模与预测
• 按类型分類的市场机会

第七章 按部署细分市场

• 市场区隔
• 比较：按部署
• 本地：2023-2028 年市场规模与预测
• 云端基础：2023-2028 年市场规模与预测
• 部署带来的市场机会

第八章 客户状况

• 客户状况概览

第九章 地区情势

• 区域细分
• 比较：按地区
• 北美：2023-2028 年市场规模与预测
• 亚太地区：2023-2028 年市场规模与预测
• 欧洲：2023-2028 年市场规模与预测
• 南美洲：2023-2028年市场规模与预测
• 中东和非洲：2023-2028 年市场规模与预测
• 美国：2023-2028 年市场规模与预测
• 英国：2023-2028 年市场规模与预测
• 澳洲：2023-2028 年市场规模与预测
• 德国：2023-2028年市场规模与预测
• 印度：2023-2028年市场规模与预测
• 按区域情况分類的市场机会

第十章 促进因素、挑战、机会、限制因素

• 市场驱动因素
• 市场问题
• 驱动因素和挑战的影响
• 市场机会/限制

第十一章竞争格局

• 概述
• 竞争格局
• 混乱的情况
• 产业风险

第十二章 竞争分析

• 公司简介
• 公司市场定位
• ALE International
• Alphabet Inc.
• Alvaria Inc.
• Amazon.com Inc.
• Ameyo Pvt Ltd.
• Atos SE
• Avaya LLC
• Cisco Systems Inc.
• Enghouse Systems Ltd.
• Five9 Inc.
• Genesys Telecommunications Laboratories Inc.
• Mitel Networks Corp.
• NEC Corp.
• NICE Ltd.

第十三章附录

Contact Center Market 2024-2028

The contact center market is forecasted to grow by USD 208.2 bn during 2023-2028, accelerating at a CAGR of 10.7% during the forecast period. The report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers, necessity to improve crm for effective revenue generation, and integration of interactive voice response (IVR) into contact centers.

Technavio's contact center market is segmented as below:

By Type

• Voice-based
• Text-based
• Social media-based

By Deployment

• On-premises
• Cloud-based

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years. Also, use of analytics for enhancing customer experience and incorporation of ai for providing customized solutions will lead to sizable demand in the market.

The report on the contact center market covers the following areas:

• Contact Center Market sizing
• Contact Center Market forecast
• Contact Center Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading contact center market vendors that include 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp.. Also, the contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Contact Center Market 2018 - 2022
  • Historic Market Size - Data Table on Global Contact Center Market 2018 - 2022 ($ billion)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ billion)
• 4.3 Deployment segment analysis 2018 - 2022
  • Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Voice-based - Market size and forecast 2023-2028
  • Chart on Voice-based - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Voice-based - Market size and forecast 2023-2028 ($ billion)
  • Chart on Voice-based - Year-over-year growth 2023-2028 (%)
  • Data Table on Voice-based - Year-over-year growth 2023-2028 (%)
• 6.4 Text-based - Market size and forecast 2023-2028
  • Chart on Text-based - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Text-based - Market size and forecast 2023-2028 ($ billion)
  • Chart on Text-based - Year-over-year growth 2023-2028 (%)
  • Data Table on Text-based - Year-over-year growth 2023-2028 (%)
• 6.5 Social media-based - Market size and forecast 2023-2028
  • Chart on Social media-based - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Social media-based - Market size and forecast 2023-2028 ($ billion)
  • Chart on Social media-based - Year-over-year growth 2023-2028 (%)
  • Data Table on Social media-based - Year-over-year growth 2023-2028 (%)
• 6.6 Market opportunity by Type
  • Market opportunity by Type ($ billion)
  • Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Deployment

• 7.1 Market segments
  • Chart on Deployment - Market share 2023-2028 (%)
  • Data Table on Deployment - Market share 2023-2028 (%)
• 7.2 Comparison by Deployment
  • Chart on Comparison by Deployment
  • Data Table on Comparison by Deployment
• 7.3 On-premises - Market size and forecast 2023-2028
  • Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• 7.4 Cloud-based - Market size and forecast 2023-2028
  • Chart on Cloud-based - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Cloud-based - Market size and forecast 2023-2028 ($ billion)
  • Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
  • Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ billion)
  • Data Table on Market opportunity by Deployment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ billion)
  • Data Table on US - Market size and forecast 2023-2028 ($ billion)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ billion)
  • Data Table on UK - Market size and forecast 2023-2028 ($ billion)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.10 Australia - Market size and forecast 2023-2028
  • Chart on Australia - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
  • Chart on Australia - Year-over-year growth 2023-2028 (%)
  • Data Table on Australia - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ billion)
  • Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
  • 8x8 Inc.
  • 8x8 Inc. - Overview
  • 8x8 Inc. - Product / Service
  • 8x8 Inc. - Key news
  • 8x8 Inc. - Key offerings
• 12.4 ALE International
  • ALE International - Overview
  • ALE International - Product / Service
  • ALE International - Key offerings
• 12.5 Alphabet Inc.
  • Alphabet Inc. - Overview
  • Alphabet Inc. - Business segments
  • Alphabet Inc. - Key offerings
  • Alphabet Inc. - Segment focus
• 12.6 Alvaria Inc.
  • Alvaria Inc. - Overview
  • Alvaria Inc. - Product / Service
  • Alvaria Inc. - Key offerings
• 12.7 Amazon.com Inc.
  • Amazon.com Inc. - Overview
  • Amazon.com Inc. - Business segments
  • Amazon.com Inc. - Key news
  • Amazon.com Inc. - Key offerings
  • Amazon.com Inc. - Segment focus
• 12.8 Ameyo Pvt Ltd.
  • Ameyo Pvt Ltd. - Overview
  • Ameyo Pvt Ltd. - Product / Service
  • Ameyo Pvt Ltd. - Key offerings
• 12.9 Atos SE
  • Atos SE - Overview
  • Atos SE - Business segments
  • Atos SE - Key news
  • Atos SE - Key offerings
  • Atos SE - Segment focus
• 12.10 Avaya LLC
  • Avaya LLC - Overview
  • Avaya LLC - Product / Service
  • Avaya LLC - Key news
  • Avaya LLC - Key offerings
• 12.11 Cisco Systems Inc.
  • Cisco Systems Inc. - Overview
  • Cisco Systems Inc. - Business segments
  • Cisco Systems Inc. - Key news
  • Cisco Systems Inc. - Key offerings
  • Cisco Systems Inc. - Segment focus
• 12.12 Enghouse Systems Ltd.
  • Enghouse Systems Ltd. - Overview
  • Enghouse Systems Ltd. - Business segments
  • Enghouse Systems Ltd. - Key offerings
  • Enghouse Systems Ltd. - Segment focus
• 12.13 Five9 Inc.
  • Five9 Inc. - Overview
  • Five9 Inc. - Product / Service
  • Five9 Inc. - Key news
  • Five9 Inc. - Key offerings
• 12.14 Genesys Telecommunications Laboratories Inc.
  • Genesys Telecommunications Laboratories Inc. - Overview
  • Genesys Telecommunications Laboratories Inc. - Product / Service
  • Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.15 Mitel Networks Corp.
  • Mitel Networks Corp. - Overview
  • Mitel Networks Corp. - Product / Service
  • Mitel Networks Corp. - Key offerings
• 12.16 NEC Corp.
  • NEC Corp. - Overview
  • NEC Corp. - Business segments
  • NEC Corp. - Key news
  • NEC Corp. - Key offerings
  • NEC Corp. - Segment focus
• 12.17 NICE Ltd.
  • NICE Ltd. - Overview
  • NICE Ltd. - Business segments
  • NICE Ltd. - Key news
  • NICE Ltd. - Key offerings
  • NICE Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Type
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Contact Center Market 2018 - 2022 ($ billion)
• Exhibits21: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
• Exhibits22: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on Type - Market share 2023-2028 (%)
• Exhibits33: Data Table on Type - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by Type
• Exhibits35: Data Table on Comparison by Type
• Exhibits36: Chart on Voice-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits37: Data Table on Voice-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits38: Chart on Voice-based - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on Voice-based - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Text-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits41: Data Table on Text-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits42: Chart on Text-based - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Text-based - Year-over-year growth 2023-2028 (%)
• Exhibits44: Chart on Social media-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits45: Data Table on Social media-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits46: Chart on Social media-based - Year-over-year growth 2023-2028 (%)
• Exhibits47: Data Table on Social media-based - Year-over-year growth 2023-2028 (%)
• Exhibits48: Market opportunity by Type ($ billion)
• Exhibits49: Data Table on Market opportunity by Type ($ billion)
• Exhibits50: Chart on Deployment - Market share 2023-2028 (%)
• Exhibits51: Data Table on Deployment - Market share 2023-2028 (%)
• Exhibits52: Chart on Comparison by Deployment
• Exhibits53: Data Table on Comparison by Deployment
• Exhibits54: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibits55: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibits56: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits57: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits58: Chart on Cloud-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits59: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ billion)
• Exhibits60: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
• Exhibits61: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
• Exhibits62: Market opportunity by Deployment ($ billion)
• Exhibits63: Data Table on Market opportunity by Deployment ($ billion)
• Exhibits64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits65: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits66: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits67: Chart on Geographic comparison
• Exhibits68: Data Table on Geographic comparison
• Exhibits69: Chart on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits70: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits71: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits72: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits73: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits74: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits75: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits76: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits77: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits78: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits79: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits80: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits81: Chart on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits82: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits83: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits84: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits85: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits86: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits87: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits88: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits89: Chart on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits90: Data Table on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits91: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits94: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits95: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on Australia - Market size and forecast 2023-2028 ($ billion)
• Exhibits98: Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
• Exhibits99: Chart on Australia - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on Australia - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits102: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits103: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits105: Chart on India - Market size and forecast 2023-2028 ($ billion)
• Exhibits106: Data Table on India - Market size and forecast 2023-2028 ($ billion)
• Exhibits107: Chart on India - Year-over-year growth 2023-2028 (%)
• Exhibits108: Data Table on India - Year-over-year growth 2023-2028 (%)
• Exhibits109: Market opportunity By Geographical Landscape ($ billion)
• Exhibits110: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits111: Impact of drivers and challenges in 2023 and 2028
• Exhibits112: Overview on criticality of inputs and factors of differentiation
• Exhibits113: Overview on factors of disruption
• Exhibits114: Impact of key risks on business
• Exhibits115: Companies covered
• Exhibits116: Matrix on companies position and classification
• Exhibits117: 8x8 Inc. - Overview
• Exhibits118: 8x8 Inc. - Product / Service
• Exhibits119: 8x8 Inc. - Key news
• Exhibits120: 8x8 Inc. - Key offerings
• Exhibits121: ALE International - Overview
• Exhibits122: ALE International - Product / Service
• Exhibits123: ALE International - Key offerings
• Exhibits124: Alphabet Inc. - Overview
• Exhibits125: Alphabet Inc. - Business segments
• Exhibits126: Alphabet Inc. - Key offerings
• Exhibits127: Alphabet Inc. - Segment focus
• Exhibits128: Alvaria Inc. - Overview
• Exhibits129: Alvaria Inc. - Product / Service
• Exhibits130: Alvaria Inc. - Key offerings
• Exhibits131: Amazon.com Inc. - Overview
• Exhibits132: Amazon.com Inc. - Business segments
• Exhibits133: Amazon.com Inc. - Key news
• Exhibits134: Amazon.com Inc. - Key offerings
• Exhibits135: Amazon.com Inc. - Segment focus
• Exhibits136: Ameyo Pvt Ltd. - Overview
• Exhibits137: Ameyo Pvt Ltd. - Product / Service
• Exhibits138: Ameyo Pvt Ltd. - Key offerings
• Exhibits139: Atos SE - Overview
• Exhibits140: Atos SE - Business segments
• Exhibits141: Atos SE - Key news
• Exhibits142: Atos SE - Key offerings
• Exhibits143: Atos SE - Segment focus
• Exhibits144: Avaya LLC - Overview
• Exhibits145: Avaya LLC - Product / Service
• Exhibits146: Avaya LLC - Key news
• Exhibits147: Avaya LLC - Key offerings
• Exhibits148: Cisco Systems Inc. - Overview
• Exhibits149: Cisco Systems Inc. - Business segments
• Exhibits150: Cisco Systems Inc. - Key news
• Exhibits151: Cisco Systems Inc. - Key offerings
• Exhibits152: Cisco Systems Inc. - Segment focus
• Exhibits153: Enghouse Systems Ltd. - Overview
• Exhibits154: Enghouse Systems Ltd. - Business segments
• Exhibits155: Enghouse Systems Ltd. - Key offerings
• Exhibits156: Enghouse Systems Ltd. - Segment focus
• Exhibits157: Five9 Inc. - Overview
• Exhibits158: Five9 Inc. - Product / Service
• Exhibits159: Five9 Inc. - Key news
• Exhibits160: Five9 Inc. - Key offerings
• Exhibits161: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits162: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits163: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits164: Mitel Networks Corp. - Overview
• Exhibits165: Mitel Networks Corp. - Product / Service
• Exhibits166: Mitel Networks Corp. - Key offerings
• Exhibits167: NEC Corp. - Overview
• Exhibits168: NEC Corp. - Business segments
• Exhibits169: NEC Corp. - Key news
• Exhibits170: NEC Corp. - Key offerings
• Exhibits171: NEC Corp. - Segment focus
• Exhibits172: NICE Ltd. - Overview
• Exhibits173: NICE Ltd. - Business segments
• Exhibits174: NICE Ltd. - Key news
• Exhibits175: NICE Ltd. - Key offerings
• Exhibits176: NICE Ltd. - Segment focus
• Exhibits177: Inclusions checklist
• Exhibits178: Exclusions checklist
• Exhibits179: Currency conversion rates for US$
• Exhibits180: Research methodology
• Exhibits181: Information sources
• Exhibits182: Data validation
• Exhibits183: Validation techniques employed for market sizing
• Exhibits184: Data synthesis
• Exhibits185: 360 degree market analysis
• Exhibits186: List of abbreviations