市场调查报告书
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1494634
人寿和退休金 BPO 市场:按服务类型、公司规模和最终用户划分 - 2024-2030 年全球预测Life & Pension BPO Market by Service Type (Asset Management, Claims Processing & Management, Customer Services), Enterprise Size (Large Enterprises, Small & Medium Enterprises), End-user - Global Forecast 2024-2030 |
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预计2023年人寿及退休金BPO市场规模为45.1亿美元,预计2024年将达50.4亿美元,2030年将达100.5亿美元,复合年增长率为12.10%。
人寿保险和退休金产业的业务流程委託(BPO)是将流程功能的管理、营运和交付外包给第三方服务提供者。这包括广泛的服务,包括保单管理、申请处理、客户服务以及人寿保险、退休解决方案和退休金计划领域的新业务开发。人寿和退休金 BPO 提高业务效率、降低成本,并帮助公司专注于核心能力和策略规划。推动人寿和退休金 BPO 市场的主要催化剂包括不断增长的降低成本需求和改善客户服务的需求。人寿保险和退休金业务对结构化流程和文件的需求不断增长,以及政府对 BPO 部署的支持不断增加,推动了人寿和退休金 BPO 市场的发展。此外,保险公司越来越多地提供混合和个人化的解决方案,以满足不同的客户需求,推动市场扩张。然而,市场面临限制因素,包括对机密性和资料隐私问题的担忧,这在处理敏感个人资讯时至关重要。儘管面临挑战,人工智慧 (AI) 和机器学习 (ML) 的整合使提供者能够提供全面的 BPO 服务,从而提高效率和客户满意度。此外,对人寿保险和退休金业务微妙而严格的法规环境的关注正在为 BPO 公司开闢新的途径。
主要市场统计 | |
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基准年[2023] | 45.1亿美元 |
预测年份 [2024] | 50.4亿美元 |
预测年份 [2030] | 100.5亿美元 |
复合年增长率(%) | 12.10% |
区域洞察
美洲的人寿保险和退休金 (L&P) 业务流程外包 (BPO) 市场正在呈现稳健成长,这主要是由美国推动的。该地区出现了向数位转型的重大转变,BPO 供应商投资于高级分析、人工智慧 (AI) 和机器人流程自动化 (RPA),以提供有竞争力的服务。监管变化和对个人化金融咨询的需求也是影响该地区成长轨蹟的因素。欧洲、中东和非洲 (EMEA) 市场的特点是法规环境多样化。欧洲仍然是 L&P BPO 服务的主要贡献者,重点关注合规性、流程优化和以客户为中心的解决方案。该地区正在逐步采用云端基础的人寿保险和退休金平台,使提供者能够提供扩充性且安全的服务。亚太地区 (APAC) 是人寿和退休金 BPO 服务最具活力、成长最快的市场。由于人口快速都市化以及退休金和人寿保险产品意识的提高,包括中国、印度和东南亚国家在内的经济体正在推动这一增长。市场受到技术进步的显着影响,特别关注行动技术、数位平台和客户参与工具。本地供应商正在迅速扩展其在这些领域的能力,以充分利用开拓的巨大潜力。
FPNV定位矩阵
FPNV 定位矩阵对于评估供应商在人寿和退休金 BPO 市场的定位至关重要。此矩阵提供了对供应商的全面评估,并检验了与业务策略和产品满意度相关的关键指标。这种详细的评估使用户能够根据自己的要求做出明智的决定。根据评估结果,供应商被分为代表其成功程度的四个像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可以对人寿和退休金 BPO 市场中供应商的现状进行深入而详细的评估。透过仔细比较和分析供应商的贡献,您可以更深入地了解每个供应商的绩效以及他们在争夺市场占有率时面临的挑战。这些贡献包括整体收益、客户群和其他关键指标。此外,该分析还提供了对该行业竞争性质的宝贵见解,包括在研究基准年期间观察到的累积、分散主导地位和合併特征等因素。有了这些详细信息,供应商可以做出更明智的决策并製定有效的策略,以在市场竞争中保持领先地位。
策略分析与建议
策略分析对于寻求在全球市场站稳脚跟的组织至关重要。对目前在人寿和退休金 BPO 市场中的地位进行全面评估,使公司能够做出符合其长期愿望的明智决策。此关键评估涉及对组织的资源、能力和整体绩效进行彻底分析,以确定核心优势和需要改进的领域。
[191 Pages Report] The Life & Pension BPO Market size was estimated at USD 4.51 billion in 2023 and expected to reach USD 5.04 billion in 2024, at a CAGR 12.10% to reach USD 10.05 billion by 2030.
Business process outsourcing (BPO) in the life and pension industry involves delegating the management, operation, and delivery of process functions to a third-party service provider. This encompasses a wide range of services, including policy administration, claims processing, customer service, and new business development within the spheres of life insurance, retirement solutions, and pension plans. Life & pension BPO helps to enhance operational efficiency, reduce costs, and enable companies to focus on core competencies and strategic planning. The primary catalysts propelling the life & pension BPO market include increasing demand for cost reduction and the need for improved customer service. The life & pension BPO market is propelled by the accelerating need for structured processes and documentation in life & pension businesses and increasing governmental support for BPO deployment. Additionally, insurance companies are increasingly inclined towards offering hybrid and personalized solutions to cater to diverse customer needs, supporting market expansion. However, the market faces restraints such as concerns over confidentiality and data privacy issues, which are paramount in the handling of sensitive personal information. Despite the challenges, the integration of artificial intelligence (AI) and machine learning (ML) is enabling providers to offer comprehensive BPO services, thus enhancing efficiency and customer satisfaction. Moreover, a rising focus on navigating the sensitive and strict regulatory environments across life and pension businesses opens up new avenues for BPO companies.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 4.51 billion |
Estimated Year [2024] | USD 5.04 billion |
Forecast Year [2030] | USD 10.05 billion |
CAGR (%) | 12.10% |
Regional Insights
The life & pension (L&P) business process outsourcing (BPO) market in the Americas has shown resilient growth, driven primarily by the United States. The region has witnessed a notable shift towards digital transformation, with BPO providers investing in advanced analytics, artificial intelligence (AI), and robotic process automation (RPA) to offer competitive services. Regulatory changes and the demand for personalized financial advice are additional factors influencing the growth trajectory in this region. The market in Europe, the Middle East, and Africa (EMEA) is characterized by a diverse set of regulatory environments. Europe continues to be a major contributor to L&P BPO services, with an emphasis on compliance, process optimization, and customer-centric solutions. The region is experiencing a gradual adoption of cloud-based life & pension platforms, enabling providers to offer services that are both scalable and secure. The Asia-Pacific (APAC) region showcases the most dynamic and fastest-growing market for life & pension BPO services. Economies, including China, India, and Southeast Asian countries, are driving this growth, owing to their large, rapidly urbanizing populations and increasing awareness of pension and life insurance products. The market is heavily influenced by technological advancements, with a strong focus on mobile technology, digital platforms, and customer engagement tools. Local providers are rapidly expanding their capabilities in these areas to leverage the vast untapped potential.
Market Insights
The market dynamics represent an ever-changing landscape of the Life & Pension BPO Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.
FPNV Positioning Matrix
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Life & Pension BPO Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Life & Pension BPO Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments
EQ Retirement Solutions Signs To Origo Transfer Service For Pension Transfers
EQ Retirement Solutions partnered with the Origo Transfer Service to enhance its business process outsourcing (BPO) offerings for the life & pension sector. This strategic move allows for seamless, digital facilitation of pension transfers, bolstering EQ's capabilities in administering bulk purchase annuities (BPA) and defined benefit pension services. By joining forces with leading administrators and pension providers, including Mercer, NOW Pensions, Capita, People's Pension, L&G, NEST, and Smart Pension, EQ Retirement Solutions is set to substantially streamline the transfer process for cash between pensions or annuity providers, thereby fortifying its position in offering top-tier BPO services in the Life & Pension domain. [Published On: 2023-12-05]
Accenture Acquires ON Service GROUP to Help Insurers in Germany Improve Operational Resiliency and Drive Business Growth
Accenture PLC has recently expanded its portfolio in the insurance operations domain through the strategic acquisition of ON Service GROUP, a distinguished provider of business process services with a specialization in the insurance sector. While the financial terms of the deal remain undisclosed, this move significantly bolsters Accenture's offerings in Germany, covering a broader spectrum of insurance business processes, including sales and policy management. This acquisition enhances Accenture's capability to oversee comprehensive process chains and empowers clients to refine their operations, embrace agility, and spur growth via innovative digital services. [Published On: 2023-10-18]
Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience
Tata Consultancy Services (TCS) announced the enhancement of its partnership with Phoenix Group, which marks a significant step towards the digital transformation of Phoenix Group's recently acquired ReAssure entity. Leveraging the advanced TCS BaNCS platform, this initiative aims to consolidate ReAssure's operations, previously segmented, under a unified, modern framework designed to elevate the service experience for over 3 million policyholders. [Published On: 2023-02-28]
Strategy Analysis & Recommendation
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Life & Pension BPO Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Life & Pension BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Capgemini SE, Capita PLC, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corporation, Digital Minds BPO Services Inc., DXC Technology, Eminenture, Equiniti Group, ExlService Holdings, Inc., Firstsource Solutions Limited, Fujitsu Limited, Genpact Ltd., HCL Technologies Limited, ICCS, Infosys Limited, International Business Machines Corporation, NTT DATA Corporation, Oracle Corporation, Rely Services, Solartis, LLC, SS&C Technologies, Inc., Tata Consultancy Services Limited, Tech Mahindra Limited, Wipro Limited, and WNS (Holdings) Ltd..
Market Segmentation & Coverage