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市场调查报告书
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1521055

UCaaS（统一通讯即服务）市场 - 2024 年至 2029 年预测

Unified Communications As A Service (UCaaS) Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 142 Pages | 商品交期: 最快1-2个工作天内

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简介目录

UCaaS（统一通讯即服务）市场预计将从2024年的510.12亿美元成长到2029年的1551.91亿美元，复合年增长率为24.92%。

UCaaS 是一个云端基础的通讯平台，它将视讯会议、文件共用、聊天和电话等工具整合到一个介面中。该平台采用超越传统通讯网路的现代方法来满足组织的多功能需求，并提高整体业务效率和职场生产力。

UCaaS为通讯网路提供高扩充性，协助大型企业拓展通讯管道、适应动态环境、接触更多客户。此外，UCaaS 提供的高度灵活性可让使用者选择适合自己需求的通讯工具。

UCaaS安全功能（例如多因素身份验证、资料加密和防火墙）可保护个人资料和通讯免受未授权存取、骇客攻击和破坏。因此，UCaaS 为各行业的组织提供了一个全面的协作平台，提供了一种现代通讯方法，并具有扩充性、可访问性和安全性等付加优势。

UCaaS市场的驱动因素：

  • 在家工作和远距工作的上升趋势支持市场扩张

COVID-19 大流行加速了远距工作的趋势，带来了成本效益和生产力优势。此外，携带自己设备的人数也在增加，导致市场对远距工作解决方案和软体的需求不断增长。 UCaaS 提供多通路通讯和协作工具，使其成为满足当前需求的理想选择。

由于远距工作的成本效益，主要国家的全职员工对远距工作表现出了兴趣。根据全球工作安排调查（G-SWA）2023年4月至5月发布的资料，英国、美国、澳洲、纽西兰和加拿大在家工作的比例较高，在家工作的时间平均为1.4 天。

  • 不断增长的需求和云端基础的解决方案的采用推动了市场成长

技术的采用正在蓬勃发展，公司希望投资改善IT基础设施，以实现通讯管道的数位化。 UCaaS 提供了一整套云端基础的通讯和协作工具，使企业有机会减少维护并简化员工工作流程。此外，政府部门为推广云端运算环境而进行的有利投资导致UCaaS市场进一步成长。

  • UCaaS 成本效益推动市场成长

UCaaS 提供多种选项来促进员工与其客户之间的沟通。同样，与实施、员工培训、许可和其他营运成本相关的成本因公司规模而异，并可能影响解决方案的需求。

根据 Metrigy 于 2024 年 1 月发布的 UCaaS 2023 年总体拥有成本研究，涵盖美国和加拿大的 42 个行业，在分析总营运成本、许可、第三方绩效、管理时考虑了广泛的成本，包括管理和培训。因此，公司每年平均在许可上花费 791 美元，在 IT 员工培训上花费 4,429 美元。该研究进一步指出，微软等大公司是大型组织领先的 UCaaS解决方案供应商之一。

UCaaS市场細項分析

  • 医疗健康领域维持持续成长

按最终用户，UCaaS 市场分为 BFSI、IT 和通讯、零售、医疗保健、公共部门、教育等。市场占有率，并且预计会有一定的成长。随着远距工作和远端医疗服务的兴起，医疗保健领域对 UCaaS 的需求预计在未来几年将大幅增长。

UCaaS 市场的区域前景

  • 北美在全球 UCaaS 市场中占有很大份额

按地区划分，UCaaS 市场分为北美、南美、欧洲、中东和非洲以及亚太地区。北美地区占据主要市场占有率，在美国和加拿大等主要地区国家云端运算蓬勃发展的推动下，该地区将见证最快的市场扩张。这也是由于微软、Zoom Communications、Verizon等大公司与各行业的大公司（主要是BFSI、IT/通讯等）有着牢固的关係，对于云端基础的解决方案，包括支援区域性的UCaaS。

此外，政府为加强「工业4.0」等工业数位化而采取的有利措施和投资，加上远距工作的兴起，是该地区市场成长的进一步推动因素。例如，根据加拿大统计局的数据，在新冠疫情之后，远距工作的趋势显着增加，加拿大人在家工作的比例从 2016 年 5 月的 7.1% 增加到 2023 年 5 月的 20.1%。

UCaaS市场发展：

  • 2023 年 1 月：Atos 与 Mintel Network 进行独家谈判，出售其 UCC 服务业务，该业务提供云端基础的整合通讯服务。此次收购进一步扩大了 Unify 的地理覆盖范围，为全球超过 7,500 万用户提供服务。
  • 2022年7月：爱立信完成对Vonage Holding Corp的收购，使爱立信能够提供包括CCaaS和UCaaS在内的全面通讯解决方案组合。此次收购是爱立信扩大其企业行动网路业务计画的一部分。

目录

第一章简介

  • 市场概况
  • 市场定义
  • 调查范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表
  • 相关人员的主要利益

第二章调查方法

  • 研究设计
  • 调查过程

第三章执行摘要

  • 主要发现

第四章市场动态

  • 市场驱动因素
  • 市场限制因素
  • 波特五力分析
  • 产业价值链分析
  • 分析师观点

第五章 UCaaS 市场：依应用分类

  • 介绍
  • 企业语音通信
  • 会议（音讯/视讯/网路会议）
  • 通讯
  • 支援通信的业务流程

第 6 章 UCaaS 市场：以最终用户划分

  • 介绍
  • BFSI
  • 资讯科技/通讯
  • 零售
  • 卫生保健
  • 公共部门
  • 教育
  • 其他的

第 7 章 UCaaS 市场：按地区

  • 介绍
  • 北美洲
    • 按申请
    • 按最终用户
    • 按国家/地区
  • 南美洲
    • 按申请
    • 按最终用户
    • 按国家/地区
  • 欧洲
    • 按申请
    • 按最终用户
    • 按国家/地区
  • 中东/非洲
    • 按申请
    • 按最终用户
    • 按国家/地区
  • 亚太地区
    • 按申请
    • 按最终用户
    • 按国家/地区

第八章竞争环境及分析

  • 主要企业及策略分析
  • 市场占有率分析
  • 合併、收购、协议和合作
  • 竞争对手仪表板

第九章 公司简介

  • Zoom Video Communications, Inc.
  • Verizon
  • Microsoft
  • Sangoma
  • 8x8, Inc.
  • Bandwidth Inc.
  • Dstny
  • Genesys
  • Avaya Inc.
  • RingCentral, Inc.
简介目录
Product Code: KSI061615186

The United Communication as a Service (UCaaS) market is projected to grow from US$51.012 billion in 2024 to US$155.191 billion in 2029 at a CAGR of 24.92%.

Unified Communication as a Service is a cloud-based communication platform that integrates video conferencing, file sharing, chat, and telephony, among other tools, on a single interface. The platform is a modern approach over conventional communication networks and serves an organization's multi-functional needs, which enhances its overall operational efficiency and workplace productivity.

Unified communication as a service offers high scalability for communication networks, which assists large firms in expanding their communication channels, adapting to the dynamic environment, and gaining more customer exposure. Moreover, the high flexibility provided by UCaaS further allows the user to select an appropriate communication tool that suits his/her requirements.

Security features of Unified communication as a service, such as multi-factor authentication, data encryption, and firewall, safeguard private data and communication from unauthorized access, hacking, or breaches. As a result, UCaaS provides a modern communication approach that offers a comprehensive collaboration platform to organizations across various industry verticals with the added benefits of scalability, accessibility, and security.

Unified Communication As A Service Market Drivers:

  • Growing work-from-home or remote working trend had bolstered the market expansion.

The COVID-19 pandemic has accelerated the remote working trend, which offers cost-effective and productivity benefits. Moreover, the bring-you-own device trend is also on the rise, which has contributed to the increase in market demand for remote working solutions and software. The multi-channel communication and collaboration tools provided by the UCaaS, owing to which the solution has become an ideal choice to address the current demand.

Full-time employees based in major economies are showing interest in remote working owing to its cost-effective nature. According to the data provided by the Global Survey of Working Arrangements (G-SWA) for April-May 2023, work-from-home prevalence was higher in the UK, US, Australia, New Zealand, and Canada, with full-time employees working on an average of 1.4 fully paid days from home weekly.

  • The booming demand and adoption of cloud-based solutions have propelled the market growth.

Technological adoption is booming, and organizations are looking to implement investments in improving their IT infrastructure that would digitize their communication channels. The comprehensive suite of cloud-based communication and collaboration tools provided by Unified Communication as a service requires less maintenance and offers businesses the opportunity to simplify their employee workflow. Additionally, favorable investments undertaken by governing authorities in promoting a cloud computing environment have led to a further upward market trajectory for unified communication as a service.

  • UCaaS' cost-effective nature has stimulated the market growth.

Unified communication as a service provides a wide variety of options that make communication easy among employees and their clients. Likewise, the cost associated with deployment, staff training, licensing, and other operational costs varies depending on the size of the firm and can impact the demand for the solution.

According to the "Unified Communications as a Service Total Cost of Ownership 2023," research study released by Metrigy in January 2024, which covered 42 industry verticals across the US and Canada, a wide range of costs inclusive of licensing, third-part performance, administrative management, and training are considered while analyzing the total operational cost. Hence, on average the companies spent US$791 on licensing and US$4,429 on IT employee training every year. The study further stated that major firms such as Microsoft are one of the leading UCaaS solution providers for larger organizations.

Unified Communication As A Service Market Segmentation Analysis

  • The healthcare sector is set to grow at a constant rate.

End-user-wise, the unified communication as a service market is analyzed into the BFSI, IT & Telecom, retail, healthcare, public sector, education, and others. The healthcare sector is expected to account for a considerable market share and is poised for constant growth fueled by the high applicability of UCaaS solutions to improve communication and collaboration among staff, patients, and caregivers, establishing a secure route for messaging, telemedicine services, and video conferencing. With the rise of remote work and telehealth services, the demand for UCaaS in the healthcare sector is expected to grow significantly in the coming years.

Unified Communication As A Service Market Geographical Outlook

  • North America accounted for a significant share of the global unified communications as a service market.

Geography-wise, the unified communication as a service market is divided into North America, South America, Europe, the Middle East and Africa, and Asia Pacific. The North American region is set to account for a significant market share and will witness the quickest market expansion fuelled by the booming cloud computing in major regional nations, namely the USA and Canada. The well-established presence of major market players such as Microsoft, Zoom Communications Ins, and Verizon, which have formed close ties with leading business firms across varied industry verticals, mainly BFSI, IT & Telecom, for their cloud-based solutions inclusive of UCaaS, also fuels regional market growth.

Moreover, favorable government initiatives and investments to bolster industrial digitization, such as "Industry 4.0," coupled with the growing remote working, are acting as additional driving factors for the regional market growth. For instance, according to Statistics Canada, the remote working trend has witnessed a significant increase post-COVID pandemic, with the percentage of Canadians working from home increasing from 7.1% in May 2016 to 20.1% in May 2023.

Unified Communication As A Service Market Developments:

  • January 2023: Atos entered into an exclusive negotiation with Mintel Network to sell the former's Unified Communications & Collaboration Services businesses, which also provides cloud-based unified communication as a service. The acquisition would further expand Unify's geographical footprint, serving over 75 million users globally.
  • July 2022: Ericsson completed the acquisition of Vonage Holding Corp, which would enable the former to provide a comprehensive portfolio of communication solutions, including CCaaS and UCaaS. The acquisition was part of Ericsson's plan to expand its mobile network business in enterprises.

The Unified Communication As A Service market is segmented and analyzed as:

By Application

  • Enterprise Telephony
  • Meetings (Audio/Video/Web Conferencing)
  • Messaging
  • Communication-Enabled Business Processes

By End-User

  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Public Sector
  • Education
  • Others

By Geography

  • North America
  • United States
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base and Forecast Years Timeline
  • 1.8. Key benefits for the stakeholders

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. The Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. UNIFIED COMMUNICATION AS A SERVICE MARKET BY APPLICATION

  • 5.1. Introduction
  • 5.2. Enterprise Telephony
  • 5.3. Meetings (Audio/Video/Web Conferencing)
  • 5.4. Messaging
  • 5.5. Communications-Enabled Business Processes

6. UNIFIED COMMUNICATION AS A SERVICE MARKET BY END-USER

  • 6.1. Introduction
  • 6.2. BFSI
  • 6.3. IT and Telecom
  • 6.4. Retail
  • 6.5. Healthcare
  • 6.6. Public Sector
  • 6.7. Education
  • 6.8. Others

7. UNIFIED COMMUNICATION AS A SERVICE MARKET BY GEOGRAPHY

  • 7.1. Introduction
  • 7.2. North America
    • 7.2.1. By Application
    • 7.2.2. By End-User
    • 7.2.3. By Country
      • 7.2.3.1. United States
      • 7.2.3.2. Canada
      • 7.2.3.3. Mexico
  • 7.3. South America
    • 7.3.1. By Application
    • 7.3.2. By End-User
    • 7.3.3. By Country
      • 7.3.3.1. Brazil
      • 7.3.3.2. Argentina
      • 7.3.3.3. Others
  • 7.4. Europe
    • 7.4.1. By Application
    • 7.4.2. By End-User
    • 7.4.3. By Country
      • 7.4.3.1. Germany
      • 7.4.3.2. France
      • 7.4.3.3. United Kingdom
      • 7.4.3.4. Spain
      • 7.4.3.5. Others
  • 7.5. Middle East and Africa
    • 7.5.1. By Application
    • 7.5.2. By End-User
    • 7.5.3. By Country
      • 7.5.3.1. Saudi Arabia
      • 7.5.3.2. UAE
      • 7.5.3.3. Israel
      • 7.5.3.4. Others
  • 7.6. Asia Pacific
    • 7.6.1. By Application
    • 7.6.2. By End-User
    • 7.6.3. By Country
      • 7.6.3.1. China
      • 7.6.3.2. Japan
      • 7.6.3.3. India
      • 7.6.3.4. South Korea
      • 7.6.3.5. Indonesia
      • 7.6.3.6. Taiwan
      • 7.6.3.7. Others

8. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 8.1. Major Players and Strategy Analysis
  • 8.2. Market Share Analysis
  • 8.3. Mergers, Acquisitions, Agreements, and Collaborations
  • 8.4. Competitive Dashboard

9. COMPANY PROFILES

  • 9.1. Zoom Video Communications, Inc.
  • 9.2. Verizon
  • 9.3. Microsoft
  • 9.4. Sangoma
  • 9.5. 8x8, Inc.
  • 9.6. Bandwidth Inc.
  • 9.7. Dstny
  • 9.8. Genesys
  • 9.9. Avaya Inc.
  • 9.10. RingCentral, Inc.