整合通讯即服务市场规模、份额和成长分析：按组织规模、产业、组件和地区 - 产业预测，2024-2031 年

2022年全球整合通讯即服务市场规模估值为585亿美元，在预测期内从2023年的704.9亿美元增长到2031年的3154.4亿美元（2024年-预计复合年增长率为20.6%） 2031 年）。

远距工作的成长趋势促使雇主采用整合通讯即服务 (UCaaS) 解决方案。利用 UCaaS 中的人工智慧可以实现智慧扬声器追踪、直觉的通话录音以及更好地了解用户需求，从而帮助企业实现其 IT 目标。由人工智慧驱动的 UCaaS 解决方案还可以帮助企业根据与产品和服务相关的回馈做出明智的决策，从而增强整体策略规划。受疫情影响，视讯会议的使用不断增加，推动用户参加虚拟会议并推动市场成长。 Microsoft、 Cisco和 Zoom Video Communications 等公司正在透过促进有效会议和加强人际关係的通讯工具主导这一转变。此外，5G网路和高速网路的部署预计将进一步推动市场扩张，因为这些技术支援高品质和低延迟的音讯和视讯会议。对即时通讯不断增长的需求也推动了 WebRTC 解决方案的发展，以实现更快的视讯和音讯传输。此外，由人工智慧和机器学习支援的智慧聊天机器人和预测分析正在增强沟通并改善远端工作体验。

目录

介绍

• 研究目的
• 定义
• 市场范围

调查方法

• 资讯采购
• 二手资料来源和主要资料来源
• 市场规模预测
• 市场假设与限制

执行摘要

• 市场概况展望
• 供需趋势分析
• 按细分市场的机会分析

市场动态及展望

• 市场动态
  • 促进因素
  • 机会
  • 抑制因素
  • 任务
• 波特的分析

主要市场考察

• 市场成功因素
• 价值链分析
• 主要投资机会
• 市场魅力指数
• 生态系绘图
• 用例

整合通讯即服务市场：依组件分类

• 市场概况
• 电话
• 统一通讯
• 会议
• 协作平台和应用程式

整合通讯即服务市场：依组织规模

• 市场概况
• 大公司
• 小型企业

整合通讯即服务市场：依行业

• 市场概况
• 银行、金融服务和保险
• 通讯/IT
• 消费品/零售
• 卫生保健
• 公共部门和公共产业
• 物流/运输
• 旅行和招待
• 其他的

按地区分類的整合通讯即服务市场规模

• 市场概况
• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 英国
  • 法国
  • 义大利
  • 西班牙
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲 (MEA)
  • 海湾合作委员会国家
  • 南非
  • 其他中东/非洲地区

竞争格局

• 前5名企业对比
• 主要企业市场定位（2023年）
• 主要市场参与者所采取的策略
• 近期市集活动
• 主要企业市场占有率（2023年）

主要企业简介

• Microsoft Corporation（US）
• Cisco Systems, Inc.（US）
• RingCentral, Inc.（US）
• Zoom Video Communications, Inc.（US）
• Mitel Networks Corporation（Canada）
• 8x8, Inc.（US）
• Avaya Holdings Corp.（US）
• Vonage Holdings Corp.（US）
• Google LLC（Google Meet）（US）
• BroadSoft（now part of Cisco）（US）
• Alcatel-Lucent Enterprise（France）
• NEC Corporation（Japan）
• Unify, Inc.（Atos SE）（Germany）
• Verizon Communications Inc.（US）
• BT Group plc（UK）
• AT&T Inc.（US）
• StarLeaf（UK）
• Dialpad, Inc.（US）
• Twilio, Inc.（US）
• Nextiva, Inc.（US）
• PBX Plus by 3CX（UK）

Global Unified Communication as a Service Market size was valued at USD 58.50 Billion in 2022 and is poised to grow from USD 70.49 Billion in 2023 to USD 315.44 Billion by 2031, at a CAGR of 20.6% during the forecast period (2024-2031).

The rising trend of remote work is prompting employers to adopt Unified Communications as a Service (UCaaS) solutions, as they offer a way to reevaluate operational costs and protect profit margins. Leveraging artificial intelligence within UCaaS allows organizations to achieve their IT objectives by enabling smart speaker tracking, intuitive call recording, and a better understanding of user needs. AI-powered UCaaS solutions also help companies make informed decisions based on feedback related to their products and services, enhancing overall strategic planning. The increased use of video conferencing, accelerated by the pandemic, is boosting market growth as users transition to virtual meetings. Companies such as Microsoft, Cisco Systems, and Zoom Video Communications are leading this shift with their communication tools, which facilitate effective meetings and foster stronger interpersonal connections. Additionally, the rollout of 5G networks and high-speed internet is expected to further drive market expansion, as these technologies support high-quality, low-latency audio and video conferencing. The growing demand for real-time communication has also led to the development of WebRTC solutions for faster video and voice transmission. Moreover, intelligent chatbots and predictive analytics powered by AI and machine learning are enhancing communication and improving the remote working experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communication as a Service market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communication as a Service Market Segmental Analysis

Global Unified Communication as A Service Market is segmented based on Deployment, Industry Vertical and organization site region. Based on Component, the market is segmented into Telephony, Unified Messaging, Conferencing, and Collaboration Platforms and Applications. Based on Vertical the market is segmented into Banking, Financial Services, and Insurance Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and Others. Based on organization size the market is segmented into large, medium and small enterprises. Based on region the global Unified Communication as A Service Market is segmented into North America, Europe, Asia-Pacific, South America, and Middle East and Africa.

Drivers of the Global Unified Communication as a Service Market

The growth of remote work and the prevalence of distributed teams have heightened the need for Unified Communications as a Service (UCaaS) solutions. These platforms offer a comprehensive range of communication and collaboration tools, including voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, facilitating efficient teamwork across different locations. UCaaS solutions are designed to ensure smooth and effective communication, regardless of where team members are situated. By integrating various communication functions into a single platform, UCaaS helps teams collaborate more effectively and maintain productivity, no matter the geographic distance between them.

Restraints in the Global Unified Communication as a Service Market

With the growing reliance on cloud-based UCaaS solutions, concerns about data security and privacy are becoming more prominent. Organizations must implement robust security protocols to safeguard sensitive information, including data encryption, stringent access controls, and adherence to regulatory standards. Ensuring these security measures are in place is essential for protecting data and maintaining trust. Compliance with industry regulations and employing advanced security practices can help mitigate risks and secure the integrity of communication and collaboration platforms.

Market Trends of the Global Unified Communication as a Service Market

The transition to cloud-based UCaaS solutions is accelerating as organizations seek to capitalize on the advantages of scalability, flexibility, and lower infrastructure expenses. By adopting cloud models, companies can reduce the costs associated with maintaining physical hardware and benefit from the inherent scalability of cloud services. Additionally, cloud-based UCaaS platforms facilitate effortless remote access and collaboration, which aligns with the increasing shift toward remote work. These solutions support the evolving work environment by allowing teams to connect and collaborate from any location, further enhancing productivity and operational efficiency.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors of The Market
• Value Chain Analysis
• Top Investment Pockets
• Market Attractive Index
• Ecosystem Mapping
• Use Cases

Global Unified Communication as A Service Market by Component

• Market Overview
• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

Global Unified Communication as A Service Market by Organization Size

• Market Overview
• Large Enterprises
• Medium and Small Enterprises

Global Unified Communication as A Service Market by Vertical

• Market Overview
• Banking, Financial Services, and Insurance
• Telecom and IT
• Consumer Goods and Retail
• Healthcare
• Public Sector and Utilities
• Logistics and Transportation
• Travel and Hospitality
• Others

Global Unified Communication as A Service Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Mitel Networks Corporation (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Vonage Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Google LLC (Google Meet) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BroadSoft (now part of Cisco) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Alcatel-Lucent Enterprise (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Unify, Inc. (Atos SE) (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Verizon Communications Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group plc (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• AT&T Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• StarLeaf (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dialpad, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Twilio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nextiva, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• PBX Plus by 3CX (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments