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市场调查报告书
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1627582

统一通讯即服务 (UCaaS) 市场：预测（2025-2030 年）

Unified Communications as a Service (UCaaS) Market - Forecasts from 2025 to 2030
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 142 Pages | 商品交期: 最快1-2个工作天内

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简介目录

统一通讯即服务 (UCaaS) 市场规模预计将从 2025 年的 851.9 亿美元增至 2030 年的 1,726.91 亿美元，复合年增长率为 15.18%。

UCaaS（统一通讯即服务）是一种有助于改善客户互动的统一通讯平台。 UCaaS（统一通讯即服务）为全球技术部门提供了多种好处，并帮助企业提高灵活性。该平台还有助于提高计划透明度并为员工提供进入公司的权限。统一通讯即服务 (UCaaS) 还可以帮助员工提高业务效率和效率。

预测期内，全球网路使用量的增加也有望推动 UCaaS 平台的成长。随着全球网路使用量的增加，远距工作机会也预计会增加。网路使用量的增加也增强了企业和公司在多个地点僱用员工的能力。

全球网路人口大幅成长。通讯在报告中表示，到 2024 年，全球约 68% 的人口将使用互联网，高于 2021 年的 62%。该联盟进一步指出，到2022年，网路使用人数将达到51亿，到2023年将上升至53亿。到2024年，全球使用网路的个人总数预计将达到55亿人。

统一通讯即服务 (UCaaS) 市场的驱动因素：

  • 远距办公的采用率提高

推动全球统一通讯即服务 (UCaaS) 市场成长的主要因素是全球市场越来越多地采用远距工作文化。随着远距工作文化的日益普及，对支援员工远距工作的软体平台的需求显着增加。

UCaaS（统一通讯即服务）为企业和组织提供了多种好处，让他们为员工提供存取权限，使他们可以在任何地方工作。该平台有助于提高平台安全性并简化远距工作平台。 UCaaS（统一通讯即服务）简化了业务并提高了生产力和协作。该平台还有助于提供更好的客户服务。

远距工作文化已在全球广泛传播，因为它为员工提供了轻鬆舒适的工作方式。美国劳工统计局在其全国远程办公报告中表示，美国市场远距办公人口显着增加。该局称，2023年4月，美国远距办公劳动力比例达18.5%，5月上升至18.9%，6月上升至19%。至2023年7月，远程办公人口将达19.9%。该机构进一步表示，截至 2023 年 4 月，约有 20.3% 的女性和 16.7% 的男性在远距工作，而到 2023 年 7 月，这一数字将上升至 22.5% 的女性和 17.8% 的男性。

统一通讯即服务 (UCaaS) 市场的地理展望：

  • 预计北美的 UCaaS（统一通讯即服务）市场将显着成长。

Zoom、Verizon 和 Microsoft 等大公司的存在正在推动该国的 UCaaS（统一通讯即服务）市场的发展。 2024 年 11 月，Jenne, Inc. 宣布增加 Zoom Video Communications, Inc.，大幅扩展其产品组合。 Jenne, Inc. 是一家技术产品和解决方案的增值分销商。此次合作将把 Zoom 的 AI 优先工作平台带给 Jenne, Inc. 的经销商及其客户，增强他们为新时代灵活、现代化的职场通讯提供的解决方案。此次合作对 Jenne 来说意义重大，因为它提供了变革性的技术解决方案。 Zoom 的解决方案套件，包括 Zoom AI Companion、Zoom Phone、Zoom Team Chat、Zoom Contact Center、Zoom Docs 和 Zoom Meetings，将补充 Jenne 的广泛产品组合。

美国也是对人工智慧应用发展贡献最大的国家。根据美国劳工统计局的数据，美国人工智慧投资预计将从2022年的509.9亿美元增加到2022年的597.8亿美元。这正在刺激人工智慧在UCaaS（统一通讯即服务）的应用。随后，8x8, Inc. 于 2024 年 1 月宣布增强其 8x8 XCaaS（体验通讯即服务）整合云端客服中心和整合通讯平台。

为什么要购买这份报告？

  • 深刻的分析：获得深入的市场洞察，涵盖主要地区和新兴地区，重点关注客户群、政府政策和社会经济因素、消费者偏好、垂直行业和其他子区隔。
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  • 市场趋势和驱动因素：探索动态因素和关键市场趋势以及它们将如何影响未来的市场发展。
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它有什么用途？

产业与市场分析、商业机会评估、产品需求预测、打入市场策略、地理扩张、资本支出决策、法律规范与影响、新产品开发、竞争影响

研究范围

  • 2022 年至 2030 年的实际资料和预测
  • 成长机会、挑战、供应链前景、法规结构、顾客行为、趋势分析
  • 竞争定位、策略与市场占有率分析
  • 细分和区域分析，包括收益成长和预测国家
  • 公司概况（策略、产品、财务、主要发展等）

UCaaS（统一通讯即服务）市场细分为：

按应用

  • 企业语音通信
  • 会议（音讯/视讯/网路会议）
  • 通讯
  • 支援沟通的业务流程

按最终用户

  • BFSI
  • 资讯科技/通讯
  • 零售
  • 卫生保健
  • 公共机构
  • 教育
  • 其他的

按地区

  • 北美洲
  • 美国
  • 加拿大
  • 墨西哥
  • 南美洲
  • 巴西
  • 阿根廷
  • 其他的
  • 欧洲
  • 英国
  • 法国
  • 德国
  • 义大利
  • 西班牙
  • 其他的
  • 中东和非洲
  • 沙乌地阿拉伯
  • UAE
  • 其他的
  • 亚太地区
  • 中国
  • 日本
  • 韩国
  • 印度
  • 印尼
  • 泰国
  • 台湾
  • 其他的

目录

第 1 章 简介

  • 市场概况
  • 市场定义
  • 研究范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表
  • 相关人员的主要利益

第二章调查方法

  • 研究设计
  • 研究过程

第三章执行摘要

  • 主要发现

第四章 市场动态

  • 市场驱动因素
  • 市场限制
  • 波特五力分析
  • 产业价值链分析
  • 分析师观点

第 5 章。

  • 介绍
  • 企业语音通信
  • 会议（音讯/视讯/网路会议）
  • 通讯
  • 支援通信的业务流程

第 6 章 UCaaS（统一通讯即服务）市场（按最终用户）

  • 介绍
  • BFSI
  • 资讯科技/通讯
  • 零售
  • 卫生保健
  • 公共机构
  • 教育
  • 其他的

第 7 章。

  • 介绍
  • 北美洲
    • 按应用
    • 按最终用户
    • 按国家
  • 南美洲
    • 按应用
    • 按最终用户
    • 按国家
  • 欧洲
    • 按应用
    • 按最终用户
    • 按国家
  • 中东和非洲
    • 按应用
    • 按最终用户
    • 按国家
  • 亚太地区
    • 按应用
    • 按最终用户
    • 按国家

第八章 竞争格局及分析

  • 主要企业和策略分析
  • 市场占有率分析
  • 合併、收购、协议和合作
  • 竞争仪錶板

第九章 公司简介

  • Zoom Video Communications, Inc.
  • Verizon
  • Microsoft
  • Sangoma
  • 8x8, Inc.
  • Dstny
  • Genesys
  • Avaya Inc.
  • RingCentral, Inc.
  • Tata Communications
  • Wipro
  • Infosys Limited
  • Zoho Corporation Pvt. Ltd.
简介目录
Product Code: KSI061615186

The unified communications as a service (UCaaS) market is estimated to grow at a CAGR of 15.18%, reaching US$172.691 billion by 2030 from US$85.19 billion in 2025.

Unified Communications as a Service (UCaaS) is a type of integrated communication platform, which helps in improving customer interactions. The unified communications as a service (UCaaS) provides multiple benefits to the global technological sector, which helps enhance the flexibility of the companies. The platform also helps in improving the project clarity and offering access to the company to the employees. Unified communications as a service also helps in enhancing the operational productivity and efficiencies of the employees.

The increasing global utilization of the internet across the globe is also expected to propel the growth of the UCaaS platform during the forecasted timeline. With the increasing usage of the internet across the world, access to remote work is also expected to increase. The increasing usage of the internet also enhances the capabilities of companies or corporations to hire employees from multiple locations.

The global population using the internet witnessed an increase significantly. The International Telecommunication Union, in its report, stated that in 2024, about 68% of the global population uses the Internet, which increased from 62% in 2021. The agency further stated that in 2022, the total number of individuals using the internet was recorded at 5.1 billion, which increased to 5.3 billion in 2023. In 2024, the total number of individuals across the globe will use the internet was recorded at 5.5 billion.

Unified communications as a service (UCaaS) market drivers:

  • Increase in Adoption of Remote Work

The major factor propelling the growth of the global unified communication as a service market is the increasing adoption of remote work culture in the global market. With the increasing adoption of remote work culture, the need for a software platform that allows the access of employees to work remotely increases significantly.

Unified communication as a service or UCaaS offers multiple benefits to companies and corporations in offering access to the employees to offer the capabilities to work from any location. The platform helps in improving the security of the platform and also simplifies the remote work platform. Unified communication as a service also streamlines operations and enhances productivity and collaboration. The platform can also help in offering improved and better customer services.

The culture of remote work across the globe increased significantly, majorly it helps offer employees easy and comfortable access to work. The U.S. Bureau of Labor Statistics in its national telework report stated that in the US market, the remote work population increased massively. The agency stated that in the USA the total population with remote work was recorded at 18.5% in April 2023, which increased to 18.9% in May, and 19% in June. In July 2023, the total population of teleworks was recorded at 19.9%. The agency further stated that in April 2023, about 20.3% of women and 16.7% of men worked remotely, which increased to 22.5% for women and 17.8% for men in July 2023.

Unified communications as a service (UCaaS) market geographical outlook:

  • The North American region is expected to witness significant growth in the unified communications as a service (UCaaS) market.

The presence of major players like Zoom, Verizon, and Microsoft among others is significantly driving the market for Unified Communication as a service in the country. In November 2024, Jenne, Inc., announced a significant expansion of its portfolio with the addition of Zoom Video Communications, Inc. Jenne, Inc. is a value-added distributor of technology products and solutions. This collaboration would bring Zoom's AI-first work platform to Jenne's resellers and their customers, enhancing solutions for a new era of flexible, modern workplace communication. The collaboration was significant for Jenne in delivering transformative technology solutions. Zoom's suite of solutions-including Zoom AI Companion, Zoom Phone, Zoom Team Chat, Zoom Contact Center, Zoom Docs, and Zoom Meetings would complement Jenne's extensive portfolio.

Besides, the USA is the foremost contributor to the development of artificial intelligence applications. According to the U.S. Bureau of Labor Statistics, AI investment in the United States reached US$59.78 billion in 2022 from US$50.99 billion in 2022. This is fueling the application of artificial intelligence in Unified Communication as a service. Following this, 8x8, Inc. announced enhancements to the 8x8 XCaaS (Experience Communications as a Service) integrated cloud contact center and unified communications platform in January 2024.

Reasons for buying this report:-

  • Insightful Analysis: Gain detailed market insights covering major as well as emerging geographical regions, focusing on customer segments, government policies and socio-economic factors, consumer preferences, industry verticals, other sub- segments.
  • Competitive Landscape: Understand the strategic maneuvers employed by key players globally to understand possible market penetration with the correct strategy.
  • Market Drivers & Future Trends: Explore the dynamic factors and pivotal market trends and how they will shape up future market developments.
  • Actionable Recommendations: Utilize the insights to exercise strategic decision to uncover new business streams and revenues in a dynamic environment.
  • Caters to a Wide Audience: Beneficial and cost-effective for startups, research institutions, consultants, SMEs, and large enterprises.

What do businesses use our reports for?

Industry and Market Insights, Opportunity Assessment, Product Demand Forecasting, Market Entry Strategy, Geographical Expansion, Capital Investment Decisions, Regulatory Framework & Implications, New Product Development, Competitive Intelligence

Report Coverage:

  • Historical data & forecasts from 2022 to 2030
  • Growth Opportunities, Challenges, Supply Chain Outlook, Regulatory Framework, Customer Behaviour, and Trend Analysis
  • Competitive Positioning, Strategies, and Market Share Analysis
  • Revenue Growth and Forecast Assessment of segments and regions including countries
  • Company Profiling (Strategies, Products, Financial Information, and Key Developments among others)

The unified communications as a service (UCaaS) Market is analyzed into the following segments:

By Application

  • Enterprise Telephony
  • Meetings (Audio/Video/Web Conferencing)
  • Messaging
  • Communication-Enabled Business Processes

By End-User

  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Public Sector
  • Education
  • Others

By Geography

  • North America
  • United States
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • United Kingdom
  • France
  • Germany
  • Italy
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Others
  • Asia Pacific Region
  • China
  • Japan
  • South Korea
  • India
  • Indonesia
  • Thailand
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base and Forecast Years Timeline
  • 1.8. Key benefits for the stakeholders

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. The Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY APPLICATION

  • 5.1. Introduction
  • 5.2. Enterprise Telephony
  • 5.3. Meetings (Audio/Video/Web Conferencing)
  • 5.4. Messaging
  • 5.5. Communication-Enabled Business Processes

6. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY END-USER

  • 6.1. Introduction
  • 6.2. BFSI
  • 6.3. IT & Telecom
  • 6.4. Retail
  • 6.5. Healthcare
  • 6.6. Public Sector
  • 6.7. Education
  • 6.8. Others

7. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY GEOGRAPHY

  • 7.1. Introduction
  • 7.2. North America
    • 7.2.1. By Application
    • 7.2.2. By End-User
    • 7.2.3. By Country
      • 7.2.3.1. United States
      • 7.2.3.2. Canada
      • 7.2.3.3. Mexico
  • 7.3. South America
    • 7.3.1. By Application
    • 7.3.2. By End-User
    • 7.3.3. By Country
      • 7.3.3.1. Brazil
      • 7.3.3.2. Argentina
      • 7.3.3.3. Others
  • 7.4. Europe
    • 7.4.1. By Application
    • 7.4.2. By End-User
    • 7.4.3. By Country
      • 7.4.3.1. United Kingdom
      • 7.4.3.2. France
      • 7.4.3.3. Germany
      • 7.4.3.4. Italy
      • 7.4.3.5. Spain
      • 7.4.3.6. Others
  • 7.5. Middle East and Africa
    • 7.5.1. By Application
    • 7.5.2. By End-User
    • 7.5.3. By Country
      • 7.5.3.1. Saudi Arabia
      • 7.5.3.2. UAE
      • 7.5.3.3. Others
  • 7.6. Asia Pacific
    • 7.6.1. By Application
    • 7.6.2. By End-User
    • 7.6.3. By Country
      • 7.6.3.1. China
      • 7.6.3.2. Japan
      • 7.6.3.3. South Korea
      • 7.6.3.4. India
      • 7.6.3.5. Indonesia
      • 7.6.3.6. Thailand
      • 7.6.3.7. Taiwan
      • 7.6.3.8. Others

8. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 8.1. Major Players and Strategy Analysis
  • 8.2. Market Share Analysis
  • 8.3. Mergers, Acquisitions, Agreements, and Collaborations
  • 8.4. Competitive Dashboard

9. COMPANY PROFILES

  • 9.1. Zoom Video Communications, Inc.
  • 9.2. Verizon
  • 9.3. Microsoft
  • 9.4. Sangoma
  • 9.5. 8x8, Inc.
  • 9.6. Dstny
  • 9.7. Genesys
  • 9.8. Avaya Inc.
  • 9.9. RingCentral, Inc.
  • 9.10. Tata Communications
  • 9.11. Wipro
  • 9.12. Infosys Limited
  • 9.13. Zoho Corporation Pvt. Ltd.