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市场调查报告书
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1435867

通讯管理服务：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Telecom Managed Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 147 Pages | 商品交期: 2-3个工作天内

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简介目录

通讯管理服务市场规模预计到 2024 年为 258.7 亿美元，预计到 2029 年将达到 439.6 亿美元，预测期内（2024-2029 年）复合年增长率为 11.19%。

电信管理服务 - 市场

由于各种技术的高采用率、BYOD策略检查频率的增加（使业务运营更加舒适和可控）以及对高端安全的需求不断增长，电讯行业已成为託管服务的重要领域。市场。跟上整个组织资料的快速成长。

主要亮点

  • 过去几年，通讯业经历了显着成长。电信业者始终面临以低成本提供创新服务的压力，以便在竞争激烈的市场中留住客户。这一趋势的推动因素包括对网路优化和显着网路效能的持续需求、SDN、5G 和NFV 等技术的进步、智慧型手机使用量的增加和BYOD 趋势以及网路攻击数量的增加，而且情况会变得更糟。在预测期内推动通讯管理服务市场的成长。
  • 随着通讯业务的快速成长，企业越来越依赖MSP（託管服务供应商）。 MSP 透过提供关键水准的服务帮助公司实现卓越的业务成果。这些公司主要依赖行动网路营运商和通讯服务供应商，在收益、业务转型、成本实施以及通讯市场竞争加剧等方面面临多项挑战。此外，各种 SD-WAN 託管服务供应商凭藉广泛的安全产品脱颖而出。例如，Cato Networks 提供了一个云端原生平台，其中包括 NGFW、进阶威胁防护、CloudSecure Web 闸道、行动存取防护以及託管威胁侦测和回应服务。
  • 电信业者也收购託管服务供应商以获得更大的市场占有率。例如，今年最近，网路系统、服务和软体供应商 Ciena Corporation 宣布对私营 Tibit Communications, Inc. 和总部位于加州佩塔卢马的私人 Benu Networks, Inc. 进行具有约束力的收购。他宣布他已经签了一份合约。 .我们在马萨诸塞州伯灵顿设有办事处。 Tibit 和 Benu 主要致力于透过增强的用户管理和新一代 PON 技术来简化宽频接取网路。
  • 与外包业务的公司的资料机密性相关的安全问题以及确保客户最佳业务运作等决定因素预计将限制预测期内的市场成长。
  • 然而，由于COVID-19的感染疾病，通讯管理服务和支援服务等营运服务在全球范围内受到影响。此外，大流行导致许多公司大力实施长期在家工作的文化。因此，大多数组织都转向服务供应商，希望他们能够透过他们提供的附加价值服务最大限度地减少各种与安全相关的风险，从而使市场呈指数级增长。

通讯託管服务市场趋势

云端运算使用的增加预计将显着推动市场成长

  • 通讯业受到云端运算的显着影响。在过去的五年里，云端运算的受欢迎程度呈指数级增长。它对商业、技术和资讯技术领域产生重大影响。这增加了全球云端运算支出。总体而言，通讯部门的营运和管理成本得到了降低，同时透过广泛的内容传递网路保持了整合通讯和团队合作。云端服务供应商让通讯业专注于核心业务功能，而无需担心 IT、伺服器更新和维护。
  • 市场成长的主要驱动力是越来越多地采用云端运算技术，尤其是中小企业，以及行动和巨量资料服务等技术的快速进步，以提高业务效率。云端运算为通讯业提供了广泛的机会。这利用先进技术显着扩大了全球电讯的覆盖范围，使公司能够改善业务并更有效地利用技术。其优点包括云端交付模式、通讯服务、网路服务、扩充性且灵活的基础设施、高效且灵活的资源分配和管理等。此外，云端运算允许服务供应商借助虚拟以较低的价格提供软体。提供软体，有效分配运算资源，同时降低硬体成本。
  • 市场上主要企业进行了多次收购、合併和投资，作为其策略的一部分，以改善其业务和影响力，以接触客户并满足各种应用的要求。例如，今年最后一个季度，Colt Technology Services 和 IBM 的合作迈出了新的方向，他们合作在英国开设了一个新的工业 4.0 实验室，企业可以在那里尝试边缘云端服务。 IBM提供Maximo应用套件和Cloud Satellite混合云端，而Colt则提供Colt边缘运算平台和SD-WAN技术。两人最初专注于製造，拥有三个关键边缘用例：基于视觉检查的推理、供应链遥测、威胁监控和资料保护。
  • 此外，2022 年第四季度，亚马逊网路服务宣布在瑞士推出新的云端运算区域。到 2036 年，该公司计划每年在欧洲 AWS 地区增加 2,500 名全职员工，涉及工程、电讯、设施维护和建筑等多个领域。据AWS称，苏黎世的新云区域由三个可用区组成。每个可用区中的资料中心都可以存取单独的电源、实体安全、冷却系统和低延迟网路连线。这些可用性区域应提高高可用性应用程式的容错能力，以最大程度地减少服务中断。
  • 据 Digital Ocean 称，74% 的企业表示，他们将在 2021 年使用 AWS EC2 和 Azure VM 等云端託管/基础设施服务。企业也广泛使用平台即服务 (PaaS) 解决方案，例如 Heraku 和 Azure 应用程式服务。特别是，传统的小型企业通常较少使用云端服务，因此云端设定不太复杂。因此，企业云端託管/基础设施服务使用量的整体增加​​预计将呈指数级扩大市场。

北美将主导通讯管理服务市场

  • 北美拥有最重要的市场占有率，预计在预测期内将主导通讯管理服务市场。我们相信该地区市场将大幅上涨。推动北美市场成长的因素包括快速发展的技术发展、寻求优化网路投资和提高客户满意度的全球最大电信业者的存在以及该地区网路网路攻击的增加。我可以列出来。
  • 此外，该地区配置错误的伺服器数量不断增加也是市场扩张的主要原因之一。许多公司都经历过伺服器配置错误是个人资料外洩的主要原因。因此，人们越来越关注通讯管理服务供应商透过附加价值服务降低安全相关风险的整体能力。今年最近，美国公司微软证实，由于微软伺服器端点配置错误，包括电子邮件和个人资讯在内的某些客户资料已被洩露。 SOCRadar 确定该伺服器的配置错误导致约 65,000 个实体的敏感资料暴露。因此，该地区配置错误的伺服器的增加将显着推动市场成长。
  • 此外，随着现代技术的快速发展以及对简化 IT 功能的需求，该地区越来越多的企业认为最好利用电信 MSP 的帮助。此外，市场上主要企业正在推出各种产品和创新，作为他们改善业务和影响力以接触客户并满足多种应用要求的策略的一部分。
  • 例如，今年早些时候，为了向任何地方任意数量的固定站点提供快速、灵活、安全的无线蜂窝接入，AT&T 宣布 AT&T 提供託管无线 WAN。此外，Emersion 提供强大的业务自动化平台，为电讯、MSP 和公共提供申请、配置和订单流，今年第二季宣布将加速在北美的业务。
  • 此外，智慧型手机和平板电脑在美国越来越普及，这也推动了 BYOD 政策的发展。该全部区域设备普及的提高和强大的网路连接预计将推动组织采用 BYOD 政策。此外，该地区主要通讯营运商的存在以及资料中心的日益普及预计将推动市场发展。此外，由于对提高业务流程的业务效率和可靠性的需求不断增长，该地区的市场正在呈指数级增长。

通讯託管服务产业概述

通讯管理服务市场整合，主要企业占据市场主导地位。各行业的主要供应商都计划在这个市场进行大量投资。因此，预计未来几年市场将以惊人的速度成长。主要企业正在采取多种有机和无机成长策略，例如併购、合作和伙伴关係以及合资企业，以在市场上获得强大的地位。市场的一些重要发展包括：

  • 2022 年 11 月 -电讯供应商 Agility Communications Group 被 BlackPoint IT Services 收购。背后的主要原因是提供具有更全面功能的端到端IT服务和通讯，以支援美国各地的客户以及亚洲和欧洲的分支机构。
  • 2022 年 8 月 - 作为该公司旗舰零售计划的一部分，Verizon 和全球顶级消费者授权信贷机构 Nova Credit 扩大合作伙伴关係，透过电话向该国新客户提供海外信贷。宣布将进行调查。在指定 Verizon 商店有售。在此次合作的帮助下，Verizon 将能够获得潜在客户的国际信用檔案，并将其转换为信用评分，使他们有资格获得贷款。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章 简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业价值链分析
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买方议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争公司之间的敌意强度
  • 评估 COVID-19感染疾病对通讯管理服务市场的影响

第五章市场动态

  • 市场驱动因素
    • 对提高通讯业务流程的营运效率、安全性和敏捷性的需求
    • 最大限度地降低管理企业基础设施的成本
  • 市场限制因素
    • 保证为客户提供最佳的业务功能

第六章市场区隔

  • 按组织规模
    • 大公司
    • 中小企业
  • 按服务类型
    • 託管资料中心服务
    • 资安管理服务
    • 主机服务
    • 託管资料和资讯服务
    • 其他服务类型
  • 地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第七章 竞争形势

  • 公司简介
    • Cisco Systems Inc.
    • Huawei Technologies Co. Ltd
    • International Business Machines Corporation
    • Telefonaktiebolaget LM Ericsson
    • Verizon Communications Inc.
    • AT&T Inc.
    • NTT Data Corporation
    • Unisys Corporation
    • Comarch SA
    • GTT Communications Inc.
    • Amdocs Inc.
    • ZTE Corporation
    • Nokia Corporation
    • Tech Mahindra Limited
    • Fujitsu Limited

第八章投资分析

第九章市场机会与未来趋势

简介目录
Product Code: 70300

The Telecom Managed Services Market size is estimated at USD 25.87 billion in 2024, and is expected to reach USD 43.96 billion by 2029, growing at a CAGR of 11.19% during the forecast period (2024-2029).

Telecom Managed Services - Market

The telecom sector is a significant market for managed services due to the high rate of various technological adoptions, increased frequency of confirmation of the BYOD policy (to make business operations much more comfortable and controllable), and the increased need for high-end security due to the rapidly increasing data among the organizations.

Key Highlights

  • The telecom industry observed extensive growth during the past few years. Telecommunication companies are constantly pressured to deliver innovative services at lower costs to retain their customers in the competitive market. The factors, such as the constant requirement for network optimizations and the significant level of network performance, advancements in technologies, such as SDN, 5G, and NFV, growing smartphone usage and BYOD trends, and the growing number of cyber-attacks, will further encourage the growth of the telecom managed services market during the forecast period.
  • Since telecom businesses are increasing rapidly, enterprises frequently rely on MSPs (Managed Service Providers). An MSP helps enterprises achieve excellent business outcomes by providing a significant level of service. The companies mostly face several challenges in terms of revenue, business transformation, cost implementation, and heightened competition in the marketplace in the telecom sector, due to which they depend on MNOs and CSPs. Moreover, various SD-WAN-managed service providers distinguish themselves with a broad range of security offerings. For instance, Cato Networks gives a cloud-native platform that includes NGFW, Advanced Threat Prevention, CloudSecure Web Gateway, Mobile Access Protection, and Managed Threat Detection and Response service.
  • Telecom companies are also acquiring managed service providers to gain a more significant market share. For instance, recently this year, Networking systems, services, and software provider Ciena Corporation revealed that it had signed a binding agreement to buy privately held Tibit Communications, Inc. with headquarters in Petaluma, California, as well as privately held Benu Networks, Inc. with offices in Burlington, Massachusetts. Tibit and Benu mainly focus on simplifying broadband access networks with enhanced subscriber management and next-generation PON technologies.
  • Determinants, such as security concerns related to the confidentiality of data of businesses that are outsourcing the business and assuring the optimum business functionality of the clients, are expected to restrict the market growth during the forecast period.
  • However, due to the COVID-19 outbreak, operational services, like telecom managed services and support services, were affected globally. Moreover, due to this pandemic, a broad range of firms has significantly undergone a long-term work-from-home culture. Hence, most organizations are turning to service providers for their ability to minimize various security-related risks with the value-added service they offer, which drives the market exponentially.

Telecom Managed Services Market Trends

Rise in the Usage of Cloud Computing is Expected to Drive the Market Growth Significantly

  • The telecom sectors have been significantly impacted by cloud computing. For the past five years, cloud computing has experienced tremendous growth in popularity. It greatly affects the business, technology, and information technology sectors. This has caused a rise in global spending on cloud computing. Overall, it decreased operational and administrative costs in the telecom sector while preserving unified communication and teamwork with an extensive Content Delivery Network. Cloud service providers let the telecom industry concentrate on core business functions rather than IT, server updates, or upkeep concerns.
  • The primary drivers of the market's growth are the increasing adoption of cloud computing technologies, especially by small and medium-sized businesses, and the rapid advancement of technology, including mobility and big data services, to improve operational efficiency. Cloud Computing offers a broad range of opportunities in the telecom industry. It could help companies improve their business and use technology more efficiently, so it has significantly increased the reach of telecommunications worldwide using advanced technologies. Some of its benefits include Cloud Delivery Model, Communication Services, Network Services, Highly scalable and flexible infrastructure, Efficient and flexible resource allocation and management, etc. Moreover, using cloud computing, service providers can provide software at lower rates with the help of virtualization and provisioning software, allocating efficient computing resources and thus reducing hardware costs as well.
  • The market is witnessing several acquisitions, mergers, and investments by key players as part of its strategy to improvise business and its presence to reach customers and meet their requirements for various applications. For instance, recently, in the last quarter of this year, Colt Technology Services and IBM's cooperative relationship took a new direction when the two joined up to open a new Industry 4.0 lab in the United Kingdom where businesses can try edge cloud services. While IBM will give its Maximo Application Suite and Cloud Satellite hybrid cloud, Colt will contribute its Colt Edge computing platform and SD-WAN technology. With three critical edge use cases-visual inspection-based inferencing, supply chain telemetry, threat monitoring, and data protection-the duo initially focuses on the manufacturing industry.
  • Moreover, in the Q4 of the year 2022, Amazon Web Services declared the introduction of a new cloud computing region in Switzerland. Through 2036, the corporation would add 2,500 full-time employees yearly in various sectors, including engineering, telecommunications, facility maintenance, and construction, due to the Europe AWS area. According to AWS, three availability zones make up the new cloud region in Zurich. Each availability zone's data centers have access to separate power, physical security, a cooling system, and a low-latency network connection. These availability zones should offer improved fault tolerance for high-availability applications to ensure minimal service interruption.
  • As per Digital Ocean, In 2021, 74 % of enterprises indicated using cloud hosting/infrastructure services such as AWS EC2 or Azure VMs. Enterprises are also using the platform as a service (PaaS) solution, including Heroku or Azure App Service, to a great extent. Notably, traditional small and midsize businesses generally use fewer cloud services and therefore have less complex cloud setups. Hence the overall rise in the usage of cloud hosting/infrastructure services by enterprises will drive the market exponentially.

North America to Dominate the Telecom Managed Services Market

  • North America held the most significant market share and is anticipated to dominate the telecom-managed services market during the forecast period. The market will experience an abrupt rise in this region. The factors encouraging the growth of the market in North America include quickly evolving technological developments, the presence of the world's largest telecom firms looking to optimize their network investments & intensify customer satisfaction, and rising network cyber-attacks in this region.
  • Moreover, the rise in misconfigured servers within the region is also one of the significant reasons behind the market expansion. Various firms are experiencing misconfigured servers which lead to the prime cause of personal data being compromised. Hence, they are significantly turning to telecom-managed service providers for their overall ability to reduce security-related risks with their value-added services. Recently this year, Microsoft, a US-based company, confirmed that a misconfiguration of a Microsoft server endpoint exposed specific customer data, including emails and personal information.SOCRadar has identified that sensitive data of around 65,000 entities became public due to this misconfigured server. Hence, the rise in misconfigured servers in the region significantly drives the market's growth.
  • Moreover, with the speedy acceleration of modern technology and the need for streamlined IT functions, an increasing number of businesses in the region are finding it best to keep pace with the help of Telecom MSP. Additionally, the market is witnessing various product launches and innovations by key players as part of its strategy to improve business and their presence to reach customers and meet their requirements for multiple applications.
  • For instance, earlier this year, to provide fast, flexible, and secure wireless cellular access to any number of fixed sites, anywhere, AT&T offered AT&T Managed Wireless WAN, a plug-and-play system run by AT&T network professionals. Moreover, in the 2nd quarter of this year, Emersion, whose powerful business automation platform supercharges billing, provisioning, and order flow for telecom, MSP, and utility businesses, announced the acceleration of its presence in North America.
  • Further, the penetration of smartphones and tablets is increasing in the United States, which in turn is driving the BYOD policy. The increasing penetration of devices and robust network connectivity across the region are expected to encourage organizations to adopt BYOD policies. Additionally, the presence of key telecom players in the region and the increasing deployment of data centers is expected to drive the market. Also, the rise in the need for improved operational efficiency and reliability in business processes is exponentially driving the market in the region.

Telecom Managed Services Industry Overview

The telecom-managed services market is consolidated, and significant players dominate it. Primary vendors across various verticals are planning for considerable investments in this market. As a result, the market is poised to grow at an extraordinary rate in the upcoming years. The principal players are embracing several organic and inorganic growth strategies, like mergers and acquisitions, collaboration and partnerships, and joint ventures, to gain a strong position in the market. Some of the critical development in the market are:

  • November 2022 - Agility Communications Group, a provider in the telecommunications sector, has been acquired by BlackPoint IT Services. The key reason behind this is to provide end-to-end IT services and telecoms with even more comprehensive capabilities to assist their clientele across the United States and their branch offices in Asia and Europe.
  • August 2022 - As part of its flagship retail program, Verizon and Nova Credit, the top consumer-permission credit agency in the world, have announced that they have expanded their partnership to conduct foreign credit checks for clients new to the country over the phone and in some Verizon stores. With the help of this cooperation, Verizon will be able to pull prospective customers' international credit files and convert them into credit scores that could make them eligible for financing.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitutes
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of the Impact of COVID-19 on the Telecom Managed Services Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Demand for Enhanced Operational Efficiency, Security, and Agility in Telecom Business Process
    • 5.1.2 Cost Minimization in Managing Enterprise Infrastructure
  • 5.2 Market Restraints
    • 5.2.1 Assuring the Optimum Business Functionality of the Customers

6 MARKET SEGMENTATION

  • 6.1 By Organization Size
    • 6.1.1 Large Enterprises
    • 6.1.2 Small and Medium Enterprises
  • 6.2 By Service Type
    • 6.2.1 Managed Data Center Services
    • 6.2.2 Managed Security Services
    • 6.2.3 Managed Network Services
    • 6.2.4 Managed Data and Information Services
    • 6.2.5 Other Service Types (Managed Communication Services and Managed Mobility Services)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle-East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 Cisco Systems Inc.
    • 7.1.2 Huawei Technologies Co. Ltd
    • 7.1.3 International Business Machines Corporation
    • 7.1.4 Telefonaktiebolaget LM Ericsson
    • 7.1.5 Verizon Communications Inc.
    • 7.1.6 AT&T Inc.
    • 7.1.7 NTT Data Corporation
    • 7.1.8 Unisys Corporation
    • 7.1.9 Comarch SA
    • 7.1.10 GTT Communications Inc.
    • 7.1.11 Amdocs Inc.
    • 7.1.12 ZTE Corporation
    • 7.1.13 Nokia Corporation
    • 7.1.14 Tech Mahindra Limited
    • 7.1.15 Fujitsu Limited

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS