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封面
市场调查报告书
商品编码
1363964

全球通讯平台即服务 (CPaaS) 市场 2023-2030

Global Communication Platform-as-a-Service (CPaaS) Market 2023-2030
出版日期: | 出版商: Orion Market Research | 英文 210 Pages | 商品交期: 2-3个工作天内

价格

全球通讯平台即服务市场预计在预测期内将以 30.5% 的指数复合年增长率成长。通讯平台即服务 (CPaaS) 是基于云端的解决方案，可让组织透过 API 将即时语音、讯息传递和视讯新增至现有企业应用程式。这些通讯 API 具有 WebRTC，其中包括与浏览器、行动应用程式和服务类似的功能。市场的成长归因于对基于云端的解决方案和服务的重要性和需求不断增加等因素。远距工作的新兴趋势急剧增加，并凸显了对动态、高效的基于云端的通讯解决方案的需求；这反过来又推动了市场的成长。

此外，通讯平台即服务为企业提供技术支援、客户支援和备份支持，以确保营运活动不间断。随着垂直产业越来越多地采用 CPaaS 解决方案，预计在预测期内对支援服务的需求将会成长。

目录

第 1 章：报告摘要

  • 目前行业分析及成长潜力展望
  • 研究方法和工具
  • 市场区隔
    • 按细分
    • 按地区

第 2 章：市场概述与见解

  • 报告范围
  • 分析师见解和当前市场趋势
    • 主要发现
    • 建议
    • 结论

第 3 章：竞争格局

  • 主要公司分析
  • ALE International
    • 概述
    • 财务分析
    • SWOT分析
    • 最近的发展
  • Bharti Airtel Ltd.
    • 概述
    • 财务分析
    • SWOT分析
    • 最近的发展
  • IntelePeer Cloud Communications LLC
    • 概述
    • 财务分析
    • SWOT分析
    • 最近的发展
  • 关键策略分析

第 4 章：市场细分

  • 按组件分類的全球通讯平台即服务市场
    • 解决方案
    • 服务
  • 全球通讯平台即服务市场（按垂直产业）
    • BFSI
    • 卫生保健
    • 资讯科技与科技
    • 政府
    • 其他（教育、零售和製造业）

第 5 章：区域分析

  • 北美洲
    • 美国
    • 加拿大
  • 欧洲
    • 英国
    • 德国
    • 义大利
    • 西班牙
    • 法国
    • 欧洲其他地区
  • 亚太
    • 中国
    • 印度
    • 日本
    • 韩国
    • 亚太其他地区
  • 世界其他地区

第 6 章：公司简介

  • 8x8, Inc.
  • ALE International
  • Avaya Inc.
  • Avaya Inc.
  • Bandwidth Inc.
  • Infobip ltd.
  • MessageBird
  • Plivo Inc.
  • Telnyx LLC
  • TEXTUS
  • TWILIO INC.
  • Twilio Inc.,
  • Vonage America LLC
  • Voximplant
Product Code: OMR2027670

Title: Global Communication Platform as a Service Market Size, Share & Trends Analysis Report by Components (Solution and Service), by Verticals (BFSI, Healthcare, IT and Technology, Government, and others (Manufacturing, Education, and retail)),Forecast Period (2023-2030).

The global communication platform as a service market is anticipated to grow at an exponential CAGR of 30.5% during the forecast period. Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs have WebRTC, which includes similar capabilities to browsers and mobile apps and services. The growth of the market is attributed to factors such as increasing importance and demand for cloud-based solutions and services. The emerging trend of working at remote location has dramatically increased and highlighted the need for dynamic and efficient cloud-based communication solutions; which in turn is driving the market growth.

Additionally, the Communication Platform as a services provide the enterprises with technical support, customer support, and backup support to ensure uninterrupted operational activities. With the higher adoption of CPaaS solutions across the industry verticals, the demand for supporting services is anticipated to grow during the forecast period.

Segmental Outlook

The global Communication Platform as a Service market is segmented based on the components, and by verticals. Based on the components, the market is sub-segmented into solution and service. Based on verticals, the market is sub-segmented into BFSI, Healthcare, IT and technology, government, and others (manufacturing, education, and retail). Among the verticals, BFSI sub-segment is anticipated to hold a considerable share of the market, owing to the increasing need for better customer support services in this sector. Banks and other financial institutions use conversational AI platforms in combination with APIs to automate customer service interactions and to improve customer experience.

Service Sub-Segment is Anticipated to Hold a Prominent Share in the Global Communication Platform as a Service Market

Among the component, service sub-segment is anticipated to hold a considerable share of the market, owing to the growing integration of Artificial Intelligence (AI) and Machine Learning (ML) for agent augmentation, speech recognition, automation, emotion analysis, and call analytics is driving the professional and managed services demand in the market. For instance, banks and other financial institutions use conversational AI platforms in combination with APIs to automate customer service interactions and to improve customer experience. Demand for customized and real-time assistance, with chatbots gaining popularity for their cost-effectiveness and ability to handle multiple conversations. Technological interventions like chatbots are changing business models, leading to growth in the Services segment.

Regional Outlook

The global Communication Platform as a Service market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America).Among these, the Asia-Pacific Communication Platform as a Service market is expected to grow considerably over the forecast period, owing to the growing adoption of cloud-based solutions and services in SMEs and large enterprises in the region. For instance, in January 2022, to implement banking services through WhatsApp using communication platform as a service tool, Route Mobile worked with the State Bank of India and the Bank of Maharashtra.

Europe is Expected to Hold a Prominent Share in the Global Communication Platform as a Service Market

Among all regions, Europe is expected to hold a prominent share of the global Communication Platform as a Service market. Major economies such as UK, Germany, France, Italy, Spain has the huge potential for adopting Cloud based solutions and CPaaS. One of the major drivers propels the demand for Communication Platform as a Service in Europe include rising adoption and investment by the European government and initiatives. For instance, in March 2022, US and European Commission announce New Trans-Atlantic Data Privacy framework to put in place new safeguards to ensure that signals surveillance activities are necessary and proportionate in the pursuit of defined national security objectives. Furthermore, the GDPR Act imposed by the European Government mitigates the risk of cyber security and any potential data breaches.

Market Players Outlook

The major companies serving the global Communication Platform as a Service market include IntelePeer Cloud Communications LLC, Plivo Inc., 8x8, Inc., ALE International, Twilio Inc., Avaya Inc., Bandwidth Inc., Vonage America, LLC, Infobip Ltd., Sinch and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.

For instance,

  • In February 2022, Airtel Africa signed a memorandum of understanding (MoU) with Avaya to deliver effortless customer experiences across the continent. As per the agreement, Airtel Africa would bundle Airtel Africa voice services with the Avaya OneCloud platform, which includes Avaya OneCloud CCaaS, OneCloud UCaaS and OneCloud CPaaS.
  • In August 2021, Microsoft Cropland Avaya, Inc. collaborated to integrate Microsoft Azure Communication solutions into Avaya OneCloud communication platform as a service. Through this partnership, Microsoft's communication solutions were to be improved by the addition of SMS, video, voice, and chat capabilities.
  • In January 2021, Tanla Platforms Limited and Microsoft today announced the launch of Wisely, a blockchain-enabled communications platform-as-a-service (CPaaS) offering built on Microsoft Azure. A unique marketplace for enterprises and suppliers, wisely offers a global edge-to-edge network that delivers private, secure, and trusted communication experiences. Microsoft is the development partner who architected and built this platform for Tanla.
  • In February 2020, Huawei launched its Mate X2 latest communication platform as a service in China. Like Samsung Galaxy Fold, the company ditched the outward folding design and moved to an inward folding design.

The Report Covers:

  • Market value data analysis of 2022 and forecast to 2030.
  • Annualized market revenues ($ million) for each market segment.
  • Country-wise analysis of major geographical regions.
  • Key companies operating in the global communication platform as a service market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
  • Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
  • Analysis of market-entry and market expansion strategies.
  • Competitive strategies by identifying 'who-stands-where' in the market.

Table of Contents

1. Report Summary

  • Current Industry Analysis and Growth Potential Outlook
  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Region

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion

3. Competitive Landscape

  • 3.1. Key Company Analysis
  • 3.2. ALE International
    • 3.2.1. Overview
    • 3.2.2. Financial Analysis
    • 3.2.3. SWOT Analysis
    • 3.2.4. Recent Developments
  • 3.3. Bharti Airtel Ltd.
    • 3.3.1. Overview
    • 3.3.2. Financial Analysis
    • 3.3.3. SWOT Analysis
    • 3.3.4. Recent Developments
  • 3.4. IntelePeer Cloud Communications LLC
    • 3.4.1. Overview
    • 3.4.2. Financial Analysis
    • 3.4.3. SWOT Analysis
    • 3.4.4. Recent Developments
  • 3.5. Key Strategy Analysis

4. Market Segmentation

  • 4.1. Global Communication Platform as a Service Market by Components
    • 4.1.1. Solutions
    • 4.1.2. Services
  • 4.2. Global Communication Platform as a Service Market by Verticals
    • 4.2.1. BFSI
    • 4.2.2. Healthcare
    • 4.2.3. IT And Technology
    • 4.2.4. Government
    • 4.2.5. Other (Education, Retail and Manufacturing)

5. Regional Analysis

  • 5.1. North America
    • 5.1.1. United States
    • 5.1.2. Canada
  • 5.2. Europe
    • 5.2.1. UK
    • 5.2.2. Germany
    • 5.2.3. Italy
    • 5.2.4. Spain
    • 5.2.5. France
    • 5.2.6. Rest of Europe
  • 5.3. Asia-Pacific
    • 5.3.1. China
    • 5.3.2. India
    • 5.3.3. Japan
    • 5.3.4. South Korea
    • 5.3.5. Rest of Asia-Pacific
  • 5.4. Rest of the World

6. Company Profiles

  • 6.1. 8x8, Inc.
  • 6.2. ALE International
  • 6.3. Avaya Inc.
  • 6.4. Avaya Inc.
  • 6.5. Bandwidth Inc.
  • 6.6. Infobip ltd.
  • 6.7. MessageBird
  • 6.8. Plivo Inc.
  • 6.9. Telnyx LLC
  • 6.10. TEXTUS
  • 6.11. TWILIO INC.
  • 6.12. Twilio Inc.,
  • 6.13. Vonage America LLC
  • 6.14. Voximplant

LIST OF TABLES

  • 1. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 2. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SOLUTION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 3. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SERVICE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 4. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 5. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR BSFI MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 6. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 7. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR IT AND TECHNOLOGY MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 8. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR GOVERNMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 9. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR OTHER VERTICALS MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 10. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 11. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 12. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 13. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 14. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 15. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 16. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 17. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 18. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 19. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 20. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 21. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)

LIST OF FIGURES

  • 1. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET SHARE BY COMPONENTS, 2022 VS 2030 (%)
  • 2. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SOLUTION MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 3. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SERVICE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 4. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022 VS 2030 (%)
  • 5. GLOBAL COMMUNICATION PLATFORM AS A SERVICE F OR BSFI MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 6. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR HEALTHCARE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 7. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR IT AND TECHNOLOGY MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 8. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR GOVERNMENT MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 9. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR OTHER VERTICALS MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 10. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 11. US COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 12. CANADA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 13. UK COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 14. FRANCE COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 15. GERMANY COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 16. ITALY COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 17. SPAIN COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 18. REST OF EUROPE COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 19. INDIA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 20. CHINA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 21. JAPAN COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 22. SOUTH KOREA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 23. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 24. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)