市场占有率与预测:IT运用聊天机器人，2023～2028年，世界规模(双报告绑定套装)

该产品包括两份报告:市场占有率与市场预测

市场占有率

Quadrant Knowledge Solutions 透露，预计到 2028 年，IT 营运聊天机器人市场的复合年增长率将达到 20.12%。聊天机器人透过电脑程式模拟和处理人类的口头和书面对话，使人类能够与数位设备互动。用于 IT 营运的聊天机器人是使用人工智慧 (AI)、机器学习 (ML) 模型和自然语言处理 (NLP) 来理解和回应人类对话的电脑解决方案。用于 IT 营运的聊天机器人是对话式 AI 平台的用例之一，它允许公司透过文字和语音交互，透过类似人类的对话来自动化 IT 团队的杂务。透过有效部署聊天机器人，IT 营运团队可以提高帮助台票证避免率、增加平均修復时间 (MTTR)、处理请求管理以及对设备和应用程式进行故障排除。

Quadrant Knowledge Solutions 将IT 营运聊天机器人定义为 "旨在透过提供即时帮助、问题解决、警报管理、确保网路安全、从互动中学习以及提供多通路可访问性的人工智慧解决方案来简化IT支援流程" 。

市场预测说明

根据 Quadrant Knowledge Solutions 的数据，到 2028 年，IT 营运聊天机器人市场的复合年增长率预计将达到 20.42%。 GPT-3 和 PaLM 等生成式 AI 模型的出现为增强聊天机器人开闢了新的可能性，特别是在 IT 营运支援等复杂用例中。透过产生真实合理的内容，生成式人工智慧可以实现更智慧的对话。生成式人工智慧有望成为 IT 营运管理的催化剂，因为它允许聊天机器人超越固定知识库的回应范围。与生成模型整合的聊天机器人可以理解上下文，提出明确的问题，并透过基于可用数据生成新的文字和内容来提供答案。这可以大大提高聊天机器人回应员工复杂而敏感的 IT 支援查询的能力。以前的聊天机器人很难在狭窄的用例之外进行对话，而生成式人工智慧可以扩大其范围，以涵盖员工可能面临的各种 IT 问题。课题包括针对利基 IT 术语和问题训练产生模型，以及过滤掉潜在的不准确和不适当的内容。儘管在不久的将来，生成式人工智慧可能无法完全自动化需要人工判断的复杂IT 对话，但它将增强人类代理的能力，而聊天机器人将处理大多数常规IT 支援查询。提高生产力和成本。这显示出增强聊天机器人 IT 营运能力并改变未来几年 IT 服务台运作方式的巨大潜力。

目录

Market Share:

第1章 摘要整理

• 主要调查结果
• 主要预测
• 主要趋势
• 市场概要

第2章 市场概要

• 市场定义和范围
• 影响市场的主要原因
• 促进因素与阻碍因素

第3章 全球市场占有率分析

• 全球IT运用聊天机器人市场占有率分析

第4章 市场占有率分析

• 市场占有率:各地区
• 市场占有率:世界
• 市场占有率:美国
• 市场占有率:加拿大
• 市场占有率:南美
• 市场占有率:西欧
• 市场占有率:中东欧
• 市场占有率:中东·非洲
• 市场占有率:中国
• 市场占有率:亚太地区(日本·中国以外)
• 市场占有率:各业界
• 市场占有率:媒体&娱乐
• 市场占有率:零售
• 市场占有率:BFSI
• 市场占有率:旅游、饭店
• 市场占有率:教育
• 市场占有率:公共部门
• 市场占有率:医疗保健·生命科学
• 市场占有率:汽车
• 市场占有率:食品和饮料
• 市场占有率:各部署类型
• 市场占有率:内部部署
• 市场占有率:云端
• 市场占有率:各客户类型
• 市场占有率:中小企业
• 市场占有率:大企业
• 市场占有率:企业

第5章 企业简介

• 公司概要
• 分析师的观点与分析

第6章 附录

• 调查手法

Market Forecast:

第1章 摘要整理

• 主要调查结果
• 主要预测
• 主要趋势
• 市场概要

第2章 市场概要

• 市场定义和范围
• 影响市场的主要原因
• 促进因素与阻碍因素

第3章 市场预测分析

• 市场预测:各地区
• 市场预测:世界
• 市场预测:美国
• 市场预测:加拿大
• 市场预测:南美
• 市场预测:西欧
• 市场预测:中东欧
• 市场预测:中东·非洲
• 市场预测:中国
• 市场预测:亚太地区(日本·中国以外)
• 市场预测:日本
• 市场展望:各业界
• 市场预测:媒体&娱乐
• 市场预测:零售
• 市场预测:BFSI
• 市场预测:旅游&饭店
• 市场预测:教育
• 市场预测:公共部门
• 市场预测:医疗保健&生命科学
• 市场预测:汽车
• 市场预测:食品和饮料
• 市场预测:各部署类型
• 市场预测:内部部署
• 市场预测:云端
• 市场预测:各客户类型
• 市场预测:中小企业
• 市场预测:各规模
• 市场预测:企业

第4章 企业简介

• 公司概要
• 分析师的观点与分析

第5章 附录

• 调查手法

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations Market is Projected to Register a CAGR of 20.12% by 2028. A chatbot simulates and processes spoken and written human conversations via a computer program, enabling humans to interact with digital devices. Chatbots for IT operations are computer solutions that understand and respond to human conversations using artificial intelligence (AI), machine learning (ML) models, and natural language processing (NLP). The chatbot for IT operations is one of the use cases of conversational AI platforms that allow organizations to automate IT teams' mundane tasks in a human-like conversation through text or voice interactions. By implementing chatbots effectively, IT operation teams can increase helpdesk ticket deflection and MTTR (mean time to repair), handle request management, and perform device/application troubleshooting.

Quadrant Knowledge Solutions defines chatbots for IT operations 'as AI-powered solutions designed to streamline IT support processes by offering real-time assistance, resolving issues, managing alerts, ensuring cybersecurity, learning from interactions, and providing multi-channel accessibility'.

Market Forecast Description:

Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations market Projected to Register a CAGR of 20.42% by 2028. The emergence of generative AI models such as GPT-3 and PaLM has opened new possibilities for enhancing chatbots, especially for complex use cases such as IT operations support. By generating realistic and reasonable content, generative AI can enable more intelligent conversations. Generative AI will be a catalyst for IT operations management as it will enable chatbots to go beyond just responding from a fixed knowledge base. Chatbots integrated with generative models can understand context, ask clarifying questions, and provide answers by generating new text and content based on available data. This can significantly improve chatbots' ability to handle complex and nuanced IT support queries from employees. Where earlier chatbots struggled with conversations beyond narrow use cases, generative AI can expand the scope to cover a wider variety of IT issues employees may face. The challenges include training generative models on niche IT terminology and issues and filtering out potential inaccuracies or inappropriate content. Generative AI may not fully automate complex IT conversations requiring human judgment in the near future, but by augmenting human agents and allowing chatbots to handle an increasing portion of routine IT support queries, generative AI can drive significant productivity and cost gains. This indicates its sizeable potential to enhance the capabilities of chatbots targeted for IT operations and transform how IT service desks operate in the coming years.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

• Global DTO Market Share Analysis

Chapter 04: Market Share Analysis

• Market Share by Region
• Market Share Worldwide
• Market Share USA
• Market Share Canada
• Market Share Latin America
• Market Share Western Europe
• Market Share Central & Eastern Europe
• Market Share Middle East & Africa
• Market Share China
• Market Share APAC Ex Japan & China
• Market Share Japan
• Market Share by Industry Verticals
• Market Share by Media & Entertainment
• Market Share by Retail
• Market Share by BFSI
• Market Share by Travel & Hospitality
• Market Share by Education
• Market Share by Public Sector
• Market Share by Healthcare & Life Science
• Market Share by Automotive
• Market Share by Food & Beverage
• Market Share by Deployment Type
• Market Share by Deployment Type: On prem
• Market Share by Deployment Type: Cloud
• Market Share by Customer Type
• Market Share by SMB
• Market Share by Large
• Market Share by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Forecast Analysis

• Market Forecast by Region
• Market Forecast Global
• Market Forecast USA
• Market Forecast Canada
• Market Forecast Latin America
• Market Forecast Western Europe
• Market Forecast Central & Eastern Europe
• Market Forecast Middle East & Africa
• Market Forecast China
• Market Forecast APAC Ex Japan & China
• Market Forecast Japan
• Market Forecast by Industry Verticals
• Market Forecast by Media & Entertainment
• Market Forecast by Retail
• Market Forecast by BFSI
• Market Forecast by Travel & Hospitality
• Market Forecast by Education
• Market Forecast by Public Sector
• Market Forecast by Healthcare & Life Science
• Market Forecast by Automotive
• Market Forecast by Food & Beverage
• Market Forecast by Deployment Type
• Market Forecast by Deployment Type: On prem
• Market Forecast Deployment Type: Cloud
• Market Forecast by Customer Type
• Market Forecast by SMB
• Market Forecast by Large
• Market Forecast by Enterprise

Chapter 04: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 05: Appendix

• Research Methodologies

LIST OF FIGURES

Market Share:

• Fig. 1 Market Share of Chatbots for IT Operations Worldwide, 2023
• Fig. 2 Market Share of Chatbots for IT Operations USA, 2023
• Fig. 3 Market Share of Chatbots for IT Operations Canada, 2023
• Fig. 4 Market Share of Chatbots for IT Operations Latin America, 2023
• Fig. 5 Market Share of Chatbots for IT Operations Western Europe, 2023
• Fig. 6 Market Share of Chatbots for IT Operations Central & Eastern Europe, 2023
• Fig. 7 Market Share of Chatbots for IT Operations Middle East & Africa, 2023
• Fig. 8 Market Share of Chatbots for IT Operations Asia excluding Japan and China, 2023
• Fig. 9 Market Share of Chatbots for IT Operations Japan, 2023
• Fig. 10 Market Share of Chatbots for IT Operations China, 2023
• Fig. 11 Market Share of Chatbots for IT Operations IT & Telecom Industry, 2023
• Fig. 12 Market Share of Chatbots for IT Operations Banking & Financial Services Industry, 2023
• Fig. 13 Market Share of Chatbots for IT Operations Insurance Industry, 2023
• Fig. 14 Market Share of Chatbots for IT Operations Healthcare Industry, 2023
• Fig. 15 Market Share of Chatbots for IT Operations Government & Public Sector, 2023
• Fig. 16 Market Share of Chatbots for IT Operations Retail & eCommerce, 2023
• Fig. 17 Market Share of Chatbots for IT Operations Manufacturing, 2023
• Fig. 18 Market Share of Chatbots for IT Operations Hospitality, 2023
• Fig. 19 Market Share of Chatbots for IT Operations On-premises Deployment, 2023
• Fig. 20 Market Share of Chatbots for IT Operations Cloud Deployment, 2023
• Fig. 21 Market Share of Chatbots for IT Operations SMB Customers, 2023
• Fig. 22 Market Share of Chatbots for IT Operations Large Customers, 2023
• Fig. 23 Market Share of Chatbots for IT Operations Enterprise Customers, 2023

Market Forecast:

• Fig. 1 Market Forecast of Chatbots for IT Operations Worldwide, 2024-2028
• Fig. 2 Market Forecast of Chatbots for IT Operations USA, 2024-2028
• Fig. 3 Market Forecast of Chatbots for IT Operations Canada, 2024-2028
• Fig. 4 Market Forecast of Chatbots for IT Operations Latin America, 2024-2028
• Fig. 5 Market Forecast of Chatbots for IT Operations Western Europe, 2024-2028
• Fig. 6 Market Forecast of Chatbots for IT Operations Central & Eastern Europe, 2024-2028
• Fig. 7 Market Forecast of Chatbots for IT Operations Middle East & Africa, 2024-2028
• Fig. 8 Market Forecast of Chatbots for IT Operations Asia excluding Japan and China, 2024-2028
• Fig. 9 Market Forecast of Chatbots for IT Operations Japan, 2024-2028
• Fig. 10 Market Forecast of Chatbots for IT Operations China, 2024-2028
• Fig. 11 Market Forecast of Chatbots for IT Operations IT & Telecom Industry, 2024-2028
• Fig. 12 Market Forecast of Chatbots for IT Operations Banking & Financial Services Industry, 2024-2028
• Fig. 13 Market Forecast of Chatbots for IT Operations Insurance Industry, 2024-2028
• Fig. 14 Market Forecast of Chatbots for IT Operations Healthcare Industry, 2024-2028
• Fig. 15 Market Forecast of Chatbots for IT Operations Government & Public Sector, 2024-2028
• Fig. 16 Market Forecast of Chatbots for IT Operations Retail & eCommerce, 2024-2028
• Fig. 17 Market Forecast of Chatbots for IT Operations Manufacturing, 2024-2028
• Fig. 18 Market Forecast of Chatbots for IT Operations Hospitality, 2024-2028
• Fig. 19 Market Forecast of Chatbots for IT Operations On-premises Deployment, 2024-2028
• Fig. 20 Market Forecast of Chatbots for IT Operations Cloud Deployment, 2024-2028
• Fig. 21 Market Forecast of Chatbots for IT Operations SMB Customers, 2024-2028
• Fig. 22 Market Forecast of Chatbots for IT Operations Large Customers, 2024-2028
• Fig. 23 Market Forecast of Chatbots for IT Operations Enterprise Customers, 2024-2028