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2031 年北美 IT 营运和服务管理市场预测 - 区域分析 - 按类型、应用、部署、企业规模和产业
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1764865

2031 年北美 IT 营运和服务管理市场预测 - 区域分析 - 按类型、应用、部署、企业规模和产业

North America IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry
出版日期: | 出版商: The Insight Partners | 英文 205 Pages | 订单完成后即时交付

价格

2023 年北美 IT 营运与服务管理市场价值为 102.853 亿美元，预计到 2031 年将达到 270.0997 亿美元；预计 2023 年至 2031 年的复合年增长率为 12.8%。

远距工作文化的日益普及推动了北美IT营运和服务管理市场的发展

近年来，尤其是在新冠疫情之后，远距办公已成为许多组织的新常态，以保持工作条件的灵活性。组织内的各个团队和部门成功地在远端和混合工作空间中协同工作。根据盖洛普公司2022年6月的报告，约65%的全职员工已准备好进行远距办公。远距办公环境有助于员工减少出行时间，并维持工作与生活的平衡。美国国家经济研究局(NBER)在2023年1月进行的一项研究表明，在2021-2022年期间，远距办公平均为员工节省了每天往返于现场工作地点的72分钟。随着组织适应远距办公文化，他们需要强大的IT基础设施、增强的云端服务和严格的网路安全措施。这种转变需要更先进的远端IT支援、自动化的IT营运和服务管理(ITOSM)工具以及增强的监控系统，以维护分散式团队的平稳运作。 ITOSM 为员工提供全天候 (24/7) 增强服务请求和手动业务操作的能力，同时简化所有组织部门的常规和繁琐任务。此外，当 ITSM 跨多个业务领域实施时，可以增强部门间合作，并将薪资、人力资源和财务等内部服务整合到单一平台。因此，许多企业已转向 WFH（在家工作）和 WFA（随处办公）员工模式，这刺激了对客户级 IT 服务管理的需求，从而推动了 IT 营运和服务管理 (ITOSM) 市场的发展。

北美IT营运与服务管理市场概览

北美 IT 营运和服务管理 (ITOSM) 市场分为美国、加拿大和墨西哥。就收入而言，北美在 2023 年占据了 IT 营运和服务管理 (ITOSM) 市场份额的主导地位。北美是技术创新和先进技术采用成长最快的地区之一，该地区拥有良好的 IT 基础架构。根据国际贸易管理局的数据，美国是全球最大的资讯技术 (IT) 市场，占全球 5 兆美元市场的三分之一。在过去三年（即 2021 年、2022 年和 2023 年），该地区所有主要垂直行业都大量采用了机器学习 (ML)、人工智慧 (AI) 和区块链等技术。随着数位化在各行业的渗透率不断提高，IT 营运和服务管理已成为企业的重要组成部分。该地区是大多数主要市场参与者的所在地，例如 IBM 公司、甲骨文、BMC 软体公司、ServiceNow 公司和博通。此外，根据CompTIA的数据，美国有超过557,000家软体和IT服务公司。

根据国际贸易管理局的数据，加拿大的ICT产业涵盖超过43,200家企业。其中，许多公司从事电脑服务和软体行业。该地区如此庞大的IT产业推动了IT营运和服务管理的需求，因为这些服务可以帮助大型企业和中小企业节省成本、提高可扩展性和提升效率。

IT营运和服务管理 (ITOSM) 市场参与者正在北美拓展业务，为区域市场成长做出贡献。例如，2022年8月，Focus Softnet 在多伦多开设了其第24家全球办事处，这也是其在北美的首个办事处。新办事处将帮助该公司扩大在北美的业务规模，并透过为当地客户提供高品质的技术支援和咨询服务，加强与当地客户的联繫。此外，NCR Atleos Corporation——致力于为金融机构、零售商和消费者拓展自助金融管道的领导者——宣布，资产规模达23亿美元的黑山联邦信用合作社 (BHFCU) 已深化与 Atleos 的合作，选择 ATM 即服务 (ATMaaS) 和 ITM 即服务 (ITMaaS) 来转型自助银行业务。

北美 IT 营运与服务管理市场收入及预测（2031 年）（百万美元）

北美IT营运与服务管理市场细分

北美 IT 营运和服务管理市场按类型、应用、部署、企业规模、产业和国家分类。

根据类型，北美IT营运和服务管理市场分为解决方案和服务。 2023年，解决方案领域在北美IT营运和服务管理市场中占据较大份额。

从应用角度来看，北美IT营运和服务管理市场细分为营运和绩效管理、仪表板报告和分析、配置自动化和发现以及其他领域。营运和绩效管理领域在2023年占据了北美IT营运和服务管理市场的最大份额。

依部署方式，北美IT营运和服务管理市场分为云端部署和本地部署。 2023年，云端部署占据了北美IT营运和服务管理市场更大的份额。

根据企业规模，北美IT营运和服务管理市场分为大型企业和中小企业。 2023年，大型企业占据了北美IT营运和服务管理市场更大的份额。

按行业划分，北美IT营运和服务管理市场细分为IT和电信、BFSI、医疗保健、製造业、政府和其他行业。 2023年，IT和电信业占据了北美IT营运和服务管理市场的最大份额。

按国家/地区划分，北美IT营运和服务管理市场分为美国、加拿大和墨西哥。 2023年，美国占据了北美IT营运和服务管理市场份额的主导地位。

富士通有限公司、甲骨文公司、BMC 软体公司、Happiest Minds、ServiceNow Inc、NTT Data Corp、PROV INTERNATIONAL INC、国际商业机器公司、Ivanti、Lumen Technologies Inc、博通公司、戴尔公司、瞻博网路公司、Zoho Corp Pvt Ltd、联想集团有限公司、Rackot营运和服务管理市场中的一些领先公司。

目录

第一章：简介

第二章：执行摘要

  • 关键见解
  • 市场吸引力

第三章：研究方法

  • 二次研究
  • 初步研究
    • 假设表述：
    • 宏观经济因素分析：
    • 显影基数：
    • 数据三角测量：
    • 国家级资料：

第四章：北美IT营运与服务管理市场格局

  • 概述
  • 生态系分析
    • 服务提供者
    • 监管机构
    • 最终用户：
    • 价值链中的供应商列表

第五章：北美 IT 营运与服务管理市场 - 主要市场动态

  • 市场驱动因素
    • 远距办公文化日益普及
    • BYOD 趋势日益兴起
    • IT基础架构日益复杂
  • 市场限制
    • 初始成本和相关成本高
  • 市场机会
    • 将人工智慧融入ITOSM
  • 未来趋势
    • 转向基于云端的解决方案
  • 驱动因素和限制因素的影响：

第六章：IT营运与服务管理市场－北美市场分析

  • 2021-2031年北美IT营运与服务管理市场收入
  • 北美IT营运与服务管理市场预测分析

第七章：北美 IT 营运与服务管理市场分析 - 按类型

  • 解决方案
  • 服务

第 8 章：北美 IT 营运与服务管理市场分析 - 按应用

  • 营运与绩效管理
  • 仪表板报告和分析
  • 配置自动化和发现
  • 其他的

第九章：北美 IT 营运与服务管理市场分析 - 按部署

  • 云
  • 本地

第 10 章：北美 IT 营运与服务管理市场分析 - 按企业规模

  • 大型企业
  • 中小企业

第 11 章：北美 IT 营运与服务管理市场分析 - 按产业

  • 资讯科技和电信
  • 金融服务业
  • 卫生保健
  • 製造业
  • 政府
  • 其他的

第 12 章：北美 IT 营运与服务管理市场 - 国家分析

    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥

第 13 章：竞争格局

  • 关键参与者的热图分析
  • 公司定位与集中度
  • 公司股票分析

第 14 章：产业格局

  • 概述
  • 市场倡议
  • 合併与收购
  • 产品开发

第十五章：公司简介

  • Fujitsu Ltd
  • Oracle Corp
  • BMC Software, Inc.
  • Happiest Minds
  • ServiceNow Inc
  • NTT Data Corp
  • PROV INTERNATIONAL INC.
  • International Business Machines Corp
  • Ivanti
  • Lumen Technologies Inc
  • Broadcom Inc
  • DELL, INC.
  • Juniper Networks Inc
  • Zoho Corp Pvt Ltd
  • Lenovo Group Ltd
  • Rackspace Technology Inc
  • Telefonaktiebolaget LM Ericsson
  • Open Text Corp

第 16 章：附录

Product Code: BMIRE00031465

The North America IT operations and service management market was valued at US$ 10,285.30 million in 2023 and is expected to reach US$ 27,009.97 million by 2031; it is estimated to register a CAGR of 12.8% from 2023 to 2031.

Growing Adoption of Remote Work Culture Fuels North America IT Operations and Service Management Market

Remote work has become the new normal for many organizations in recent years, especially after the COVID-19 pandemic, to maintain flexibility in working conditions. Various teams and departments in an organization successfully manage to work together in remote and hybrid workspaces. According to Gallup, Inc. report of June 2022, ~65% of full-time employees are ready to work remotely. Working in a remote environment helps employees reduce traveling time as well as maintain a work-life balance. A study conducted by the National Bureau of Economic Research in January 2023 showed that remote work saved an average of 72 minutes spent by employees on their daily travel to and from their on-site jobs during 2021-2022. As organizations adapt to remote work culture, they need robust IT infrastructure, enhanced cloud services, and strict cybersecurity measures. This shift necessitates more advanced remote IT support, automated IT operations and service management (ITOSM) tools, and enhanced monitoring systems to maintain smooth operations across distributed teams. ITOSM provides employees the capabilities to enhance service requests and manual business operations 24/7 while streamlining regular and often mundane tasks for all organizational departments. Furthermore, ITSM, when implemented across multiple business domains, can enhance interdepartmental cooperation and can integrate internal services such as payroll, HR, and finance into a single platform. Thus, many businesses have shifted to WFH (Work from Home) and WFA (Work from Anywhere) workforce models, boosting the demand for customer-grade IT service management, which drives the IT operations and service management (ITOSM) market.

North America IT Operations and Service Management Market Overview

The North America IT operations and service management (ITOSM) market is segmented into the US, Canada, and Mexico. In terms of revenue, North America dominated the IT operations and service management (ITOSM) market share in 2023. North America is one of the fastest-growing regions in terms of technological innovations and adoption of advanced technologies, and the region has a good IT infrastructure. Per the International Trade Administration, the US is the world's largest information technology (IT) market, accounting for one-third of the US$ 5 trillion global market. The region has witnessed massive adoption of technologies such as machine learning (ML), artificial intelligence (AI), and blockchain in the past three years i.e. 2021, 2022, and 2023 across all the major industry verticals. With the rising penetration of digitization in various industries, IT operations and service management have become a vital component of businesses. The region is home to a majority of key market players such as IBM Corporation; Oracle; BMC Software, Inc.; ServiceNow Inc; and Broadcom. In addition, according to CompTIA, there are over 557,000 software and IT service companies in the US.

As per the International Trade Administration, the ICT industry in Canada comprises more than 43,200 businesses. Of these, many companies operate in the computer services and software sectors. Having such a big IT industry in the region is fueling the need for IT operations and service management, as these services help large enterprises and SMEs in cost-saving, improving scalability, and increasing efficiency.

The IT operations and service management (ITOSM) market players are expanding their businesses in North America, contributing to the regional market growth. For instance, in August 2022, Focus Softnet opened its twenty-fourth global office in Toronto, which is also its first office in North America. This new office will help the company scale up its operations in North America and strengthen ties with local customers by offering them high-quality technical support and consulting services. In addition, NCR Atleos Corporation-a leader in expanding self-service financial access for financial institutions, retailers, and consumers-announced that Black Hills Federal Credit Union (BHFCU), a US$ 2.3 billion asset, has deepened its partnership with Atleos, selecting ATM as a Service (ATMaaS) and ITM as a Service (ITMaaS) to transform self-service banking.

North America IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

North America IT Operations and Service Management Market Segmentation

The North America IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the North America IT operations and service management market is bifurcated into solution and services. The solution segment held a larger North America IT operations and service management market share in 2023.

In terms of application, the North America IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest North America IT operations and service management market share in 2023.

By deployment, the North America IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger North America IT operations and service management market share in 2023.

Based on enterprise size, the North America IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger North America IT operations and service management market share in 2023.

By industry, the North America IT operations and service management market is segmented into IT & telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest North America IT operations and service management market share in 2023.

By country, the North America IT operations and service management market is segmented into the US, Canada, and Mexico. The US dominated the North America IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; International Business Machines Corp; Ivanti; Lumen Technologies Inc; Broadcom Inc; DELL, INC; Juniper Networks Inc; Zoho Corp Pvt Ltd; Lenovo Group Ltd; Rackspace Technology Inc; Telefonaktiebolaget LM Ericsson; and Open Text Corp. are some of the leading companies operating in the North America IT operations and service management market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. North America IT Operations and Service Management Market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 Service Providers
    • 4.2.2 Regulatory Bodies
    • 4.2.3 End Users:
    • 4.2.4 List of Vendors in the Value Chain

5. North America IT Operations and Service Management Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption of Remote Work Culture
    • 5.1.2 Rising BYOD Trend
    • 5.1.3 Increasing Complexity of IT Infrastructure
  • 5.2 Market Restraints
    • 5.2.1 High Initial and Associated Cost
  • 5.3 Market Opportunities
    • 5.3.1 Incorporation of AI in ITOSM
  • 5.4 Future Trends
    • 5.4.1 Shift Toward Cloud-Based Solutions
  • 5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - North America Market Analysis

  • 6.1 North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • 6.2 North America IT Operations and Service Management Market Forecast Analysis

7. North America IT Operations and Service Management Market Analysis - by Type

  • 7.1 Solution
    • 7.1.1 Overview
    • 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. North America IT Operations and Service Management Market Analysis - by Application

  • 8.1 Operation and Performance Management
    • 8.1.1 Overview
    • 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Dashboard Reporting and Analytics
    • 8.2.1 Overview
    • 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.3 Configuration Automation and Discovery
    • 8.3.1 Overview
    • 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.4 Others
    • 8.4.1 Overview
    • 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. North America IT Operations and Service Management Market Analysis - by Deployment

  • 9.1 Cloud
    • 9.1.1 Overview
    • 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 On Premises
    • 9.2.1 Overview
    • 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. North America IT Operations and Service Management Market Analysis - by Enterprise Size

  • 10.1 Large Enterprises
    • 10.1.1 Overview
    • 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 SMEs
    • 10.2.1 Overview
    • 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. North America IT Operations and Service Management Market Analysis - by Industry

  • 11.1 IT and Telecom
    • 11.1.1 Overview
    • 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.2 BFSI
    • 11.2.1 Overview
    • 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.3 Healthcare
    • 11.3.1 Overview
    • 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.4 Manufacturing
    • 11.4.1 Overview
    • 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.5 Government
    • 11.5.1 Overview
    • 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.6 Others
    • 11.6.1 Overview
    • 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. North America IT Operations and Service Management Market - Country Analysis

  • 12.1 Overview
    • 12.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.2 United States: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.2.1 United States: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.2.2 United States: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.2.3 United States: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.2.4 United States: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.2.5 United States: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.3 Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.3.1 Canada: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.3.2 Canada: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.3.3 Canada: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.3.4 Canada: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.3.5 Canada: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.4 Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.4.1 Mexico: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.4.2 Mexico: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.4.3 Mexico: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.4.4 Mexico: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.4.5 Mexico: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

  • 13.1 Heat Map Analysis by Key Players
  • 13.2 Company Positioning & Concentration
  • 13.3 Company Share Analysis

14. Industry Landscape

  • 14.1 Overview
  • 14.2 Market Initiative
  • 14.3 Merger and Acquisition
  • 14.4 Product Development

15. Company Profiles

  • 15.1 Fujitsu Ltd
    • 15.1.1 Key Facts
    • 15.1.2 Business Description
    • 15.1.3 Products and Services
    • 15.1.4 Financial Overview
    • 15.1.5 SWOT Analysis
    • 15.1.6 Key Developments
  • 15.2 Oracle Corp
    • 15.2.1 Key Facts
    • 15.2.2 Business Description
    • 15.2.3 Products and Services
    • 15.2.4 Financial Overview
    • 15.2.5 SWOT Analysis
    • 15.2.6 Key Developments
  • 15.3 BMC Software, Inc.
    • 15.3.1 Key Facts
    • 15.3.2 Business Description
    • 15.3.3 Products and Services
    • 15.3.4 Financial Overview
    • 15.3.5 SWOT Analysis
    • 15.3.6 Key Developments
  • 15.4 Happiest Minds
    • 15.4.1 Key Facts
    • 15.4.2 Business Description
    • 15.4.3 Products and Services
    • 15.4.4 Financial Overview
    • 15.4.5 SWOT Analysis
    • 15.4.6 Key Developments
  • 15.5 ServiceNow Inc
    • 15.5.1 Key Facts
    • 15.5.2 Business Description
    • 15.5.3 Products and Services
    • 15.5.4 Financial Overview
    • 15.5.5 SWOT Analysis
    • 15.5.6 Key Developments
  • 15.6 NTT Data Corp
    • 15.6.1 Key Facts
    • 15.6.2 Business Description
    • 15.6.3 Products and Services
    • 15.6.4 Financial Overview
    • 15.6.5 SWOT Analysis
    • 15.6.6 Key Developments
  • 15.7 PROV INTERNATIONAL INC.
    • 15.7.1 Key Facts
    • 15.7.2 Business Description
    • 15.7.3 Products and Services
    • 15.7.4 Financial Overview
    • 15.7.5 SWOT Analysis
    • 15.7.6 Key Developments
  • 15.8 International Business Machines Corp
    • 15.8.1 Key Facts
    • 15.8.2 Business Description
    • 15.8.3 Products and Services
    • 15.8.4 Financial Overview
    • 15.8.5 SWOT Analysis
    • 15.8.6 Key Developments
  • 15.9 Ivanti
    • 15.9.1 Key Facts
    • 15.9.2 Business Description
    • 15.9.3 Products and Services
    • 15.9.4 Financial Overview
    • 15.9.5 SWOT Analysis
    • 15.9.6 Key Developments
  • 15.10 Lumen Technologies Inc
    • 15.10.1 Key Facts
    • 15.10.2 Business Description
    • 15.10.3 Products and Services
    • 15.10.4 Financial Overview
    • 15.10.5 SWOT Analysis
    • 15.10.6 Key Developments
  • 15.11 Broadcom Inc
    • 15.11.1 Key Facts
    • 15.11.2 Business Description
    • 15.11.3 Products and Services
    • 15.11.4 Financial Overview
    • 15.11.5 SWOT Analysis
    • 15.11.6 Key Developments
  • 15.12 DELL, INC.
    • 15.12.1 Key Facts
    • 15.12.2 Business Description
    • 15.12.3 Products and Services
    • 15.12.4 Financial Overview
    • 15.12.5 SWOT Analysis
    • 15.12.6 Key Developments
  • 15.13 Juniper Networks Inc
    • 15.13.1 Key Facts
    • 15.13.2 Business Description
    • 15.13.3 Products and Services
    • 15.13.4 Financial Overview
    • 15.13.5 SWOT Analysis
    • 15.13.6 Key Developments
  • 15.14 Zoho Corp Pvt Ltd
    • 15.14.1 Key Facts
    • 15.14.2 Business Description
    • 15.14.3 Products and Services
    • 15.14.4 Financial Overview
    • 15.14.5 SWOT Analysis
    • 15.14.6 Key Developments
  • 15.15 Lenovo Group Ltd
    • 15.15.1 Key Facts
    • 15.15.2 Business Description
    • 15.15.3 Products and Services
    • 15.15.4 Financial Overview
    • 15.15.5 SWOT Analysis
    • 15.15.6 Key Developments
  • 15.16 Rackspace Technology Inc
    • 15.16.1 Key Facts
    • 15.16.2 Business Description
    • 15.16.3 Products and Services
    • 15.16.4 Financial Overview
    • 15.16.5 SWOT Analysis
    • 15.16.6 Key Developments
  • 15.17 Telefonaktiebolaget LM Ericsson
    • 15.17.1 Key Facts
    • 15.17.2 Business Description
    • 15.17.3 Products and Services
    • 15.17.4 Financial Overview
    • 15.17.5 SWOT Analysis
    • 15.17.6 Key Developments
  • 15.18 Open Text Corp
    • 15.18.1 Key Facts
    • 15.18.2 Business Description
    • 15.18.3 Products and Services
    • 15.18.4 Financial Overview
    • 15.18.5 SWOT Analysis
    • 15.18.6 Key Developments

16. Appendix

  • 16.1 Word Index
  • 16.2 About The Insight Partners

List Of Tables

  • Table 1. North America IT Operations and Service Management Market Segmentation
  • Table 2. List of Vendors
  • Table 3. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application
  • Table 6. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 7. IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 8. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 9. North America: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 10. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 11. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 12. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 15. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 16. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 17. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 18. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 19. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 20. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 21. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 22. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 23. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 24. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 25. Company Positioning & Concentration
  • Table 26. List of Abbreviation

List Of Figures

  • Figure 1. North America IT Operations and Service Management Market Segmentation, by Country
  • Figure 2. Ecosystem: North America IT Operations and Service Management (ITOSM) Market
  • Figure 3. North America IT Operations and Service Management Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • Figure 6. North America IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)
  • Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. North America IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)
  • Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. North America IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)
  • Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. North America IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. North America IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)
  • Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. North America: IT Operations and Service Management Market Revenue, by Key Countries, 2023 (US$ Mn)
  • Figure 28. North America: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 29. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 30. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 31. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 32. Heat Map Analysis by Key Players
  • Figure 33. Company Share Analysis, Global, 2023