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市场调查报告书

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1701014

对话式人工智慧市场规模、份额、成长分析、按产品、按细分市场、按对话代理类型、按整合模式、按垂直行业和按地区 - 2025 年至 2032 年行业预测

Conversational Artificial Intelligence Market Size, Share, and Growth Analysis, By Offering, By Business Function, By Conversational Agent Type, By Integration Mode, By Vertical, By Region - Industry Forecast 2025-2032

出版日期: 2025年04月02日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5个工作天内

价格

简介目录

对话式人工智慧 (AI) 市场规模预计到 2023 年将达到 132 亿美元，从 2024 年的 160.5 亿美元成长到 2032 年的 767.3 亿美元，预测期内（2025-2032 年）的复合年增长率为 21.6%。

由于人工智慧技术的进步及其在各个行业的日益普及，对话式人工智慧 (AI) 市场正在经历显着增长。以用户为中心的应用中对增强人机互动和人工智慧功能的需求不断增长，进一步推动了这种扩展。随着对人工智慧客户支援系统的依赖性不断提高以及全球自动化趋势的发展，市场预计将继续发展。然而，理解复杂查询的局限性、对资料隐私的担忧以及采用该技术的阻力等挑战可能会阻碍长期成长潜力。随着企业克服这些障碍，对话式人工智慧的未来取决于解决这些问题，同时利用创新机会并改善使用者体验。

市场概览
销售与行销
- 客服中心自动化
- 品牌与广告
- 宣传活动管理
- 客户参与和保留
财会
- 虚拟财务顾问
- 费用追踪和报告
- 资料隐私与合规性管理
- 自动发票处理
营运和供应链
- 优化您的工作流程
- 调度和路由
- 库存管理
- 供应商管理
人力资源（HR）
- 员工敬业度与入职培训
- 绩效管理
- 文件管理
- 招募协助与筛检
IT服务管理（ITSM）
- 事件管理
- 成本最佳化
- 查询处理
- 知识管理

全球对话式人工智慧 (AI) 市场规模（按对话代理类型及复合年增长率）（2025-2032 年）

市场概览
人工智慧聊天机器人
语音机器人
互动式语音助理（IVA）
生成式人工智慧代理

全球对话式人工智慧 (AI) 市场规模（按整合模式和复合年增长率）（2025-2032 年）

市场概览
内部企业系统
- CRM
- KBS
外部沟通管道
- 行动应用程式
- IVR系统
- 通讯服务/平台
- 网站

全球对话式人工智慧 (AI) 市场规模（按垂直产业和复合年增长率） (2025-2032)

市场概览
BFSI
- 自动化客户支持
- 虚拟财务助理
- 投资组合管理
- 基于语音的数位银行
- 其他的
零售与电子商务
- 语音商务
- 个性化推荐
- 店内支持
- 自动调查
- 自动订单追踪和更新
- 其他的
教育
- 解决有关入学的问询
- 自动化管理任务
- 虚拟学习/课程助理
- 个人学习支持
- 对话校园
- 其他的
媒体与娱乐
- 内容个人化
- 个人化内容传送
- 身临其境型对话游戏
- 广告和促销
- 内容在地化和翻译
- 其他的
医疗保健和生命科学
- 自动预订
- 病人参与和随访
- 自我健康管理
- 健康追踪和药物管理
- 症状评估和分类管理
- 其他的
旅游与饭店
- 虚拟旅行协助
- 个性化旅游规划
- 对话式签到
- 语音预订/预订
- 其他的
车
- 虚拟汽车展示室助理
- 人工智慧导航和路线优化
- 购买支持
- 人工智慧驱动的预测性维护
- 车辆配置和客製化
- 其他的
IT/ITEs
- IT 帮助台支援与故障排除
- 软体和应用程式支援
- 计划管理和任务追踪
- 虚拟IT 采购助理
- IT安全事件回应与威胁情报分析
- 其他的
政府和国防
- 电子政府服务
- 公共讯息
- 国防人员虚拟训练助理
- 公民参与调查和回馈收集
- 其他的
其他的

全球对话式人工智慧 (AI) 市场规模及复合年增长率 (2025-2032)

北美洲
- 美国
- 加拿大
欧洲
- 德国
- 西班牙
- 法国
- 英国
- 义大利
- 其他欧洲国家
亚太地区
- 中国
- 印度
- 日本
- 韩国
- 其他亚太地区
拉丁美洲
- 巴西
- 其他拉丁美洲
中东和非洲
- 海湾合作委员会国家
- 南非
- 其他中东和非洲地区

竞争资讯

前五大公司对比
主要企业市场定位（2024年）
主要市场参与者所采取的策略
近期市场趋势
公司市场占有率分析（2024年）
主要企业简介
- 公司详情
- 产品系列分析
- 公司分部份额分析
- 收益与前一年同期比较对比（2022-2024 年）
  主要企业简介
  - 谷歌有限责任公司（美国）
  - 微软（美国）
  - IBM（美国）
  - 亚马逊网路服务公司（美国）
  - 百度（中国）
  - 甲骨文（美国）
  - SAP SE（德国）
  - FIS（美国）
  - 人工解决方案（瑞典）
  - Kore.ai, Inc.（美国）
  - Conversica公司（美国）
  - Inbenta Holdings Inc.（美国）
  - Creative Virtual Ltd.（美国）
  - SoundHound AI, Inc.（美国）
  - Avaamo（美国）
  - 思科系统公司（美国）
  - 卡西斯托（美国）
  - Gupshup（美国）

结论和建议

简介目录

Product Code: SQMIG45F2072

Conversational Artificial Intelligence (AI) Market size was valued at USD 13.2 billion in 2023 and is poised to grow from USD 16.05 billion in 2024 to USD 76.73 billion by 2032, growing at a CAGR of 21.6% during the forecast period (2025-2032).

The conversational artificial intelligence (AI) market is experiencing significant growth, driven by advancements in AI technologies and increasing adoption across various industries. The rising demand for enhanced human-machine interactions and AI capabilities in user-centric applications is further fueling this expansion. With an increasing reliance on AI-powered customer support systems and a global trend towards automation, the market is poised for continued development. However, challenges such as limitations in comprehending complex queries, data privacy concerns, and resistance to technology adoption could hinder long-term growth potential. As companies navigate these obstacles, the future of conversational AI will depend on addressing these issues while leveraging opportunities for innovation and enhanced user experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Conversational Artificial Intelligence (Ai) market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Conversational Artificial Intelligence (Ai) Market Segments Analysis

Global Conversational Artificial Intelligence (AI) Market is segmented by Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical and region. Based on Offering, the market is segmented into Software and Services. Based on Business Function, the market is segmented into Sales & Marketing, Finance & Accounting, Operations & Supply Chain, Human Resources (HR) and IT Service Management (ITSM). Based on Conversational Agent Type, the market is segmented into AI Chatbots, Voice Bots, Interactive Voice Assistants (IVA) and Generative AI Agents. Based on Integration Mode, the market is segmented into Internal Enterprise Systems and External Communication Channels. Based on Vertical, the market is segmented into BFSI, Retail & Ecommerce, Education, Media & Entertainment, Healthcare & Life Sciences, Travel & Hospitality, Automotive, IT/ ITEs, Government & Defense and Other Verticals. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Conversational Artificial Intelligence (Ai) Market

The growth of the Conversational Artificial Intelligence (AI) market is primarily fueled by organizations globally prioritizing enhancements in customer support. In their pursuit of automation, many businesses are adopting conversational AI models to facilitate continuous service availability and improve response times. This technology not only streamlines customer interactions but also minimizes human error, which significantly boosts overall efficiency and satisfaction. The benefits of AI-driven customer support-such as enhanced service quality and availability-are pivotal in driving market expansion and encouraging more companies to integrate these innovative solutions into their operational frameworks.

Restraints in the Conversational Artificial Intelligence (Ai) Market

The Conversational Artificial Intelligence (AI) market faces several restraints that impede its growth. Despite the significant advancements in artificial intelligence, conversational AI models often grapple with handling complex queries effectively. This results in improper responses or inaccurate outputs, which can lead to user frustration and decreased trust in the technology. Such limitations in understanding nuanced or sophisticated inquiries hinder the widespread adoption of conversational AI on a global scale. As companies strive to enhance their AI capabilities, addressing these shortcomings is essential to maximize the potential of conversational AI and ensure its successful integration into various sectors.

Market Trends of the Conversational Artificial Intelligence (Ai) Market

The Conversational Artificial Intelligence (AI) market is poised for significant growth, fueled by advancements in sentiment analysis and emotional intelligence. Companies are increasingly recognizing the need for AI models that can interpret human emotions through voice input, enabling more natural and engaging interactions. As consumers seek more personalized experiences, AI solutions equipped with heightened emotional understanding will not only enhance user satisfaction but also foster brand loyalty. This trend towards emotionally intelligent AI is likely to drive innovation, as businesses invest in developing advanced capabilities that mimic human-like conversations, ultimately propelling the conversational AI market to new heights.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Patent Analysis
Regulatory Analysis
Technology Analysis
Case Studies

Global Conversational Artificial Intelligence (AI) Market Size by Offering & CAGR (2025-2032)

Market Overview
Software
- Software By Technology
- ML
- NLP
- ASR
- Data mining
- Software By Modality
- Text
- Speech
- Multimodal
- Deployment Mode
- On-premises
- Cloud
Services
- Professional Services
- Consulting & advisory services
- Integration & deployment services
- Support & maintenance services
- Training & education services
- Managed Services

Global Conversational Artificial Intelligence (AI) Market Size by Business Function & CAGR (2025-2032)

Market Overview
Sales & Marketing
- Contact Center Automation
- Branding & Advertisement
- Campaign Management
- Customer Engagement & Retention
Finance & Accounting
- Virtual Financial Advisors
- Expense Tracking & Reporting
- Data Privacy & Compliance Management
- Automated Invoice Processing
Operations & Supply Chain
- Workflow Optimization
- Scheduling & Routing
- Inventory Management
- Vendor Management
Human Resources (HR)
- Employee Engagement & Onboarding
- Performance Management
- Document Management
- Recruitment Assistants & Screening
IT Service Management (ITSM)
- Incident Management
- Cost Optimization
- Query Handling
- Knowledge Management

Global Conversational Artificial Intelligence (AI) Market Size by Conversational Agent Type & CAGR (2025-2032)

Market Overview
AI Chatbots
Voice Bots
Interactive Voice Assistants (IVA)
Generative AI Agents

Global Conversational Artificial Intelligence (AI) Market Size by Integration Mode & CAGR (2025-2032)

Market Overview
Internal Enterprise Systems
- CRM
- KBS
External Communication Channels
- Mobile Apps
- IVR Systems
- Messaging Services/Platforms
- Websites

Global Conversational Artificial Intelligence (AI) Market Size by Vertical & CAGR (2025-2032)

Market Overview
BFSI
- Automated Customer Support
- Virtual Financial Assistants
- Portfolio Management
- Voice-Based Digital Banking
- Others
Retail & Ecommerce
- Voice Commerce
- Personalized Recommendations
- In-Store Assistance
- Automated Surveys
- Automated Order Tracking & Updates
- Others
Education
- Admission Query Resolution
- Administrative Task Automation
- Virtual Learning/Course Assistants
- Personalized Learning Support
- Conversational Campus
- Others
Media & Entertainment
- Content Personalization
- Personalized Content Delivery
- Immersive Conversational Gaming
- Advertising & Promotions
- Content Localization And Translation
- Others
Healthcare & Life Sciences
- Automated Appointment Booking
- Patient Engagement & Follow-Ups
- Self-Health Management
- Health Tracking & Medication Management
- Symptom Assessment & Triage Management
- Others
Travel & Hospitality
- Virtual Travel Assistance
- Personalized Travel Planning
- Conversational Check-Ins
- Voice-Based Bookings/Orderings
- Others
Automotive
- Virtual Car Showroom Assistants
- AI-Powered Navigation and Route Optimization
- Purchase Assistance
- AI-Driven Predictive Maintenance
- Vehicle Configuration & Customization
- Others
IT/ ITEs
- IT Helpdesk Support & Troubleshooting
- Software & Application Support
- Project Management & Task Tracking
- Virtual IT Procurement Assistants
- IT Security Incident Response & Threat Intelligence Analysis
- Others
Government & Defense
- E-Governance Services
- Public Safety Information Dissemination
- Virtual Training Assistants for Defense Personnel
- Citizen Engagement Surveys & Feedback Collections
- Others
Other Verticals

Global Conversational Artificial Intelligence (AI) Market Size & CAGR (2025-2032)

North America (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- US
- Canada
Europe (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

Google, LLC (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Amazon Web Services, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP SE (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FIS (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta Holdings Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual Ltd. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SoundHound AI, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kasisto (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Gupshup (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments