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市场调查报告书
商品编码
1840370

2025年全球语音分析市场报告

Speech Analytics Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10个工作天内

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简介目录

近年来，语音分析市场发展迅速，预计将从2024年的31.1亿美元成长到2025年的37.8亿美元，复合年增长率达21.7%。这段期间的成长主要得益于以下因素：先进语音辨识技术的应用、语音分析在提升客户服务的应用、语音分析在客服中心的应用、语音生物辨识技术在身分验证和安全方面的兴起，以及对合规性和监管要求的日益重视。

预计未来几年语音分析市场将呈指数级增长，到2029年市场规模将达到95.4亿美元，复合年增长率（CAGR）高达26.0%。预测期内的成长主要受以下因素驱动：语音分析在多通路客户参与中的应用扩展；语音分析在预测分析中用于商业洞察；语音分析在员工培训和绩效评估中的应用日益广泛；对即时语音分析的重视，以实现即时行动；以及语音分析中情感和情绪分析的应用。预测期内的关键趋势包括：语音分析与人工智慧（AI）和机器学习（ML）的融合；语音分析与虚拟助理和聊天机器人的整合；云端基础语音分析解决方案的普及；对社群媒体监控中语音分析的重视；以及产业专用的语音分析应用的开发。

语音分析利用语音辨识软体分析语音录音和客户拨打客服中心的即时电话，其主要目标是提取有价值的资讯并确保客户互动品质。

语音分析组件包含解决方案和服务两方面。语音分析市场中的解决方案包括各种营业单位（例如组织、伙伴关係和自僱）销售的语音分析解决方案。语音分析解决方案旨在分析对话，主要是在录音电话通话中进行的对话。语音分析技术将语音转换为文本，以分析客服人员与客户的互动。语音分析可以部署为本地部署或云端解决方案。语音分析解决方案和服务应用于多个领域，包括客户经验管理、通话监控和摘要、客服人员绩效监控、销售和行销管理、风险和合规管理以及情感分析。它们能够满足大型企业和中小企业的需求。受益于语音分析解决方案和服务的行业包括银行、金融服务和保险 (BFSI)、IT 和电信、媒体和娱乐、零售和电子商务、旅游和酒店、政府和国防以及医疗保健和生命科学。

美国在2025年春季突然提高关税及其引发的贸易摩擦，对资讯科技产业，特别是硬体製造、资料基础设施和软体部署领域，产生了重大影响。进口半导体、电路基板和网路设备的关税上涨，推高了高科技公司、云端服务供应商和资料中心的生产和营运成本。在全球范围内采购笔记型电脑、伺服器和消费电子产品零件的公司，面临更长的前置作业时间和价格压力。同时，对专用软体征收的关税以及主要国际市场的报復性措施，扰乱了全球IT供应链，并降低了海外对美国製造技术的需求。为了应对这些挑战，该产业正在加大对国内晶片生产的投资，扩大供应商网络，并利用人工智慧驱动的自动化技术来增强韧性，更有效地控製成本。

这份语音分析市场研究报告是商业研究公司最新系列报告的一部分，提供语音分析市场统计数据，例如全球语音分析行业市场规模、区域份额、竞争对手及其市场份额、详细的语音分析市场细分、市场趋势和商业机会。这份语音分析市场研究报告对该行业的现状和未来发展趋势进行了详细分析，为您提供所需的一切全面资讯。

预测未来五年成长率为26.0%，较我们先前对该市场的预测略微下降0.4%。这一下降主要归因于美国与其他国家之间的关税影响。对进口GPU和NLP处理基础设施征收的关税可能会阻碍语音分析平台的即时效能，尤其是在客服中心环境中。此外，相互关税以及贸易紧张局势和限制加剧对全球经济和贸易造成的负面影响也将产生更广泛的影响。

人工智慧 (AI) 的日益普及预计将在未来几年推动语音分析市场的成长。人工智慧的普及得益于其能够提高效率、改善决策并自动化各个领域的复杂任务。在语音分析领域，人工智慧透过使用先进的自然语言处理和机器学习演算法来增强其功能，从而实现更准确的转录、即时分析以及对客户情绪、意图和行为的更深入洞察。例如，美国科技公司国际商业机器公司 (IBM) 在 2022 年 5 月报告称，全球 35% 的公司将在 2022 年使用人工智慧，比 2021 年增长 4%。此外，2022 年采用人工智慧的组织数量比 2021 年增加了 13%。因此，人工智慧的日益普及正在推动语音分析市场的扩张。

预计电子商务需求的激增将成为语音分析市场成长的关键驱动力。由于电子商务涉及线上买卖商品和服务，语音分析透过分析客户互动和电子商务平台上的行为异常，在识别可疑行为和潜在诈欺活动方面发挥关键作用。截至2023年8月，美国人口普查局估计，与2022年同期相比，2023年第二季电子商务比例将达到7.4%。这种强劲的电子商务需求正在显着推动语音分析市场的扩张。

在语音分析市场，先进技术的应用正成为日益增长的趋势。该领域的主要企业正致力于开发创新技术解决方案，以提升其市场地位。例如，总部位于美国的跨国科技公司谷歌于2023年11月向银行和投资公司推出了生成式人工智慧语音分析技术。该技术旨在透过将Google云端的生成式人工智慧平台Vertex AI与Symphony的语音产品Cloud9集成，来改善对商业通讯（尤其是语音和视讯通话）的追踪和记录。

语音分析市场的主要企业正致力于语音分析等技术创新，以期为客户提供可靠的服务。语音分析包含一系列先进的技术工具，能够捕捉、转录和分析语音对话，旨在提升客服人员的工作效率并简化客服中心的运作。例如，总部位于印度的通讯解决方案供应商Hodusoft于2024年6月推出了一项全新的语音分析功能，该功能融合了先进的语音辨识技术，使用户能够分析对话中的音讯资料。

2024年3月，专注于脑部健康和认知评估的美国医疗技术公司Linus Health完成了对Oral Analytics的收购。此次收购旨在增强Linus Health的认知障碍侦测能力，并将先进的语音分析技术整合到其多模态认知评估平台中。 Oral Analytics是一家总部位于美国的科技公司，专注于临床级语音分析。

语音分析市场涵盖了提供利用人工智慧服务（例如转录、自然语言处理和语音技术）来理解、分析语音对话并提供洞察的解决方案的企业所产生的收入。语音分析是一种软体应用程序，它可以转录语音通话，并从每次通话中提取深度洞察、趋势和指标。这些洞察可用于评估客服人员绩效、评估客户体验，以及追踪整个组织在所有语音互动中的优势和劣势。该市场的价值是“出厂价”，指的是产品製造商或创建者销售的产品价值，无论销售对像是其他营业单位（包括下游製造商、经销商、分销商和零售商）还是直接销售给最终客户。该市场的产品价值还包括产品创建者销售的任何相关服务。

目录

第一章执行摘要

第二章 市场特征

第三章 市场趋势与策略

第四章 市场：宏观经济情景，包括利率、通货膨胀、地缘政治、贸易战和关税，以及新冠疫情及其復苏对市场的影响

第五章 全球成长分析与策略分析框架

  • 全球语音分析：PESTEL 分析（政治、社会、技术、环境、法律因素、驱动因素与限制因素）
  • 终端用户产业分析
  • 全球语音分析市场：成长率分析
  • 全球语音分析市场表现：规模与成长，2019-2024年
  • 全球语音分析市场预测：规模与成长，2024-2029年，2034年
  • 全球语音分析：潜在市场规模 (TAM)

第六章 市场细分

  • 全球语音分析市场按组件、效能和预测划分，2019-2024年、2024-2029年、2034年
  • 解决方案
  • 服务
  • 全球语音分析市场依部署模式划分：效能与预测，2019-2024年、2024-2029、2034年
  • 云
  • 本地部署
  • 全球语音分析市场依组织规模、绩效及预测划分，2019-2024年、2024-2029、2034年
  • 大公司
  • 小型企业
  • 全球语音分析市场按应用、效能和预测划分，2019-2024年、2024-2029年、2034年
  • 客户经验管理
  • 通话监控和摘要
  • 代理性能监控
  • 销售和行销管理
  • 风险与合规管理
  • 情绪分析
  • 全球语音分析市场：依产业、绩效及预测划分，2019-2024年、2024-2029年、2034年
  • 银行、金融服务和保险 (BFSI)
  • 资讯科技和通讯
  • 媒体与娱乐
  • 零售与电子商务
  • 旅游与饭店
  • 政府和国防部
  • 医疗保健和生命科学
  • 其他行业
  • 全球语音分析市场：按解决方案类型、效能和预测进行细分，2019-2024年、2024-2029年、2034年
  • 本地部署解决方案
  • 云端基础的解决方案
  • 整合解决方案
  • 全球语音分析市场：按服务类型、效能和预测细分，2019-2024年、2024-2029年、2034年
  • 咨询服务
  • 实施服务
  • 支援和维护服务

第七章 区域和国家分析

  • 全球语音分析市场：按地区、效能和预测划分，2019-2024年、2024-2029年、2034年
  • 全球语音分析市场：国家、绩效及预测，2019-2024年、2024-2029年、2034年

第八章 亚太市场

第九章：中国市场

第十章 印度市场

第十一章 日本市场

第十二章：澳洲市场

第十三章 印尼市场

第十四章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章：德国市场

第十八章：法国市场

第十九章：义大利市场

第二十章：西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章：加拿大市场

第26章 南美洲市场

第27章：巴西市场

第28章 中东市场

第29章：非洲市场

第三十章：竞争格局与公司概况

  • 语音分析市场：竞争格局
  • 语音分析市场：公司概况
    • NICE Systems Ltd. Overview, Products and Services, Strategy and Financial Analysis
    • Verint Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Avaya Holdings Corp. Overview, Products and Services, Strategy and Financial Analysis
    • OpenText Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章：其他领先和创新企业

  • Calabrio Inc.
  • Clarabridge Inc.
  • Castel Communications LLC
  • VoiceBase Inc.
  • Google LLC
  • Vonage Holdings Corp.
  • Micro Focus International plc
  • Zoom International SA
  • Almawave SpA
  • Talkdesk Inc.
  • Alvaria Inc.
  • Hewlett Packard Enterprise Company
  • Interactive Intelligence Group Inc.
  • InContact Inc.
  • Clarifai Inc.

第32章 全球市场竞争基准化分析与仪錶板

第33章 重大併购

第34章 近期市场趋势

第35章：高潜力市场国家、细分市场与策略

  • 2029年语音分析市场：提供新机会的国家
  • 2029年语音分析市场：新兴细分市场机会
  • 语音分析市场展望 2029：成长策略
    • 基于市场趋势的策略
    • 竞争对手策略

第36章附录

简介目录
Product Code: r22156u

Speech analytics involves the utilization of voice recognition software to analyze voice recordings or live calls from customers to contact centers. Its primary purpose is to extract valuable information and ensure quality assurance in customer interactions.

The components of speech analytics encompass both solutions and services. Solutions in the speech analytics market involve the sales of speech analytics solutions by various entities, including organizations, partnerships, and sole proprietors. These solutions are designed to analyze conversations, focusing on the spoken words during recorded phone calls. The technology behind speech analytics organizes the content of agent-customer interactions by converting speech into text. Deployment modes for speech analytics include both on-premises and cloud solutions. Speech analytics solutions and services find applications in various areas, including customer experience management, call monitoring and summarization, agent performance monitoring, sales and marketing management, risk and compliance management, and sentiment analysis. They cater to the needs of both large enterprises and small and medium-sized enterprises (SMEs). Different industry verticals benefiting from speech analytics solutions and services include banking, financial services, and insurance (BFSI), IT and telecom, media and entertainment, retail and eCommerce, travel and hospitality, government and defense, healthcare and life sciences, and other verticals.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The speech analytics market research report is one of a series of new reports from The Business Research Company that provides speech analytics market statistics, including speech analytics industry global market size, regional shares, competitors with a speech analytics market share, detailed speech analytics market segments, market trends and opportunities, and any further data you may need to thrive in the speech analytics industry. This speech analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The speech analytics market size has grown exponentially in recent years. It will grow from $3.11 billion in 2024 to $3.78 billion in 2025 at a compound annual growth rate (CAGR) of 21.7%. The growth in the historic period can be attributed to introduction of advanced speech recognition technologies, adoption of speech analytics for customer service improvement, implementation of speech analytics in call centers, rise of voice biometrics for authentication and security, increasing focus on compliance and regulatory requirements.

The speech analytics market size is expected to see exponential growth in the next few years. It will grow to $9.54 billion in 2029 at a compound annual growth rate (CAGR) of 26.0%. The growth in the forecast period can be attributed to expansion of speech analytics in multichannel customer engagement, adoption of speech analytics in predictive analytics for business insights, growing use of speech analytics in employee training and performance evaluation, emphasis on real-time speech analytics for immediate action, use of emotion and sentiment analysis in speech analytics. Major trends in the forecast period include integration of speech analytics with artificial intelligence (AI) and machine learning (ml), integration of speech analytics in virtual assistants and chatbots, adoption of cloud-based speech analytics solutions, focus on speech analytics for social media monitoring, development of industry-specific speech analytics applications.

The forecast of 26.0% growth over the next five years reflects a modest reduction of 0.4% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariffs on imported GPU and NLP processing infrastructure may hinder the real-time capabilities of speech analytics platforms, especially in call center environments. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing adoption of artificial intelligence (AI) is expected to drive the growth of the speech analytics market in the coming years. AI adoption is rising due to its capacity to boost efficiency, improve decision-making, and automate complex tasks across various sectors. In speech analytics, AI enhances capabilities by enabling more accurate transcription, real-time analysis, and deeper insights into customer sentiment, intent, and behavior using advanced natural language processing and machine learning algorithms. For example, in May 2022, International Business Machines Corporation (IBM), a US-based technology company, reported that 35% of businesses globally used AI in 2022, marking a 4% increase from 2021. Additionally, organizations adopting AI saw a 13% rise in 2022 compared to 2021. Thus, the growing adoption of AI is propelling the expansion of the speech analytics market.

The surging demand in e-commerce is anticipated to be a significant driver for the growth of the speech analytics market. With e-commerce encompassing online buying and selling of goods and services, speech analytics plays a vital role in identifying suspicious activities and potential fraud through the analysis of customer interactions and detection of anomalies in behavior on e-commerce platforms. As of August 2023, the United States Census Bureau reported a 7. 5% increase in e-commerce estimates for the second quarter of 2023 compared to the same period in 2022, with online stores accounting for 15. 4% of all sales. This robust demand in e-commerce is contributing significantly to the expansion of the speech analytics market.

The use of advanced technology is a growing trend in the speech analytics market. Leading companies in the sector are focusing on developing innovative technological solutions to enhance their market position. For example, in November 2023, Google, a US-based multinational technology company, introduced generative AI voice analytics for banks and investment firms. This initiative is designed to improve the tracking and recording of business communications, particularly voice and video calls, by integrating Google Cloud's generative AI platform, Vertex AI, with Symphony's Cloud9 voice product.

Leading companies in the speech analytics market are concentrating on technological innovations, such as voice analytics, to deliver dependable services to their customers. Voice analytics consists of advanced technology tools that capture, transcribe, and analyze spoken conversations, aimed at enhancing agent performance and boosting the efficiency of contact center operations. For example, in June 2024, Hodusoft, an India-based provider of communication solutions, introduced a new speech analytics feature. This feature incorporates advanced speech recognition technology, enabling users to analyze voice data from conversations.

In March 2024, Linus Health, a US-based healthcare technology company focused on brain health and cognitive assessment, completed the acquisition of Aural Analytics. The purpose of this acquisition is to strengthen Linus Health's ability to detect cognitive impairment and incorporate advanced speech analytics into its multimodal cognitive assessment platform. Aural Analytics is a US-based technology company that specializes in clinical-grade speech analytics.

Major companies operating in the speech analytics market include NICE Systems Ltd., Verint Systems Inc., Avaya Holdings Corp., OpenText Corporation, Genesys Telecommunications Laboratories Inc., Calabrio Inc., Clarabridge Inc., Castel Communications LLC, VoiceBase Inc., Google LLC, Vonage Holdings Corp., Micro Focus International plc, Zoom International S. A., Almawave S. p. A., Talkdesk Inc., Alvaria Inc., Hewlett Packard Enterprise Company, Interactive Intelligence Group Inc., InContact Inc., Clarifai Inc., Uniphore Software Systems Pvt. Ltd., Deepgram Inc., Eleos Health Inc., Sonde Health Inc., Aural Analytics Inc., Intelligent Voice Ltd., Phonexia s. r. o., Daisee Pty Ltd, CloudTalk s. r. o., CallTrackingMetrics LLC, SpeechTech Ltd., Batvoice Technologies

North America was the largest region in the speech analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the speech analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the speech analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The speech analytics market includes revenues earned by entities by providing solutions that understand, analyse, and derive insights from a voice conversation by utilising AI services such as transcription, natural language processing, and speech technologies. Speech analytics is a software application that transcribes the voice calls and extracts deep insights, trends, and metrics from each one. These insights are then used to evaluate agent performance, assess customer experience, and track the organization's overall strengths and weaknesses in every voice interaction. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Speech Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on speech analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
  • Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
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  • Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
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Where is the largest and fastest growing market for speech analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The speech analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Components: Solutions; Services
  • 2) By Deployment Mode: Cloud; On-premises
  • 3) By Organization Size: Large Enterprises; Small And Medium-Sized Enterprises (SMEs)
  • 4) By Applications: Customer Experience Management; Call Monitoring And Summarization; Agent Performance Monitoring; Sales And Marketing Management; Risk And Compliance Management; Sentiment Analysis
  • 5) By Vertical: Banking Finance Services And Insurance (BFSI); IT And Telecom; Media And Entertainment; Retail And eCommerce; Travel And Hospitality; Government And Defense; Healthcare And life sciences; Other Verticals
  • Subsegments:
  • 1) By Solutions: On-Premises Solutions; Cloud-Based Solutions; Integrated Solutions
  • 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services
  • Companies Mentioned: NICE Systems Ltd.; Verint Systems Inc.; Avaya Holdings Corp.; OpenText Corporation; Genesys Telecommunications Laboratories Inc.; Calabrio Inc.; Clarabridge Inc.; Castel Communications LLC; VoiceBase Inc.; Google LLC; Vonage Holdings Corp.; Micro Focus International plc; Zoom International S. A.; Almawave S. p. A.; Talkdesk Inc.; Alvaria Inc.; Hewlett Packard Enterprise Company; Interactive Intelligence Group Inc.; InContact Inc.; Clarifai Inc.; Uniphore Software Systems Pvt. Ltd.; Deepgram Inc.; Eleos Health Inc.; Sonde Health Inc.; Aural Analytics Inc.; Intelligent Voice Ltd.; Phonexia s. r. o.; Daisee Pty Ltd; CloudTalk s. r. o.; CallTrackingMetrics LLC; SpeechTech Ltd.; Batvoice Technologies
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Speech Analytics Market Characteristics

3. Speech Analytics Market Trends And Strategies

4. Speech Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Speech Analytics Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Speech Analytics PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Speech Analytics Market Growth Rate Analysis
  • 5.4. Global Speech Analytics Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Speech Analytics Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Speech Analytics Total Addressable Market (TAM)

6. Speech Analytics Market Segmentation

  • 6.1. Global Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Solutions
  • Services
  • 6.2. Global Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-Premises
  • 6.3. Global Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Large enterprises
  • Small and Medium-Sized Enterprises (SMEs)
  • 6.4. Global Speech Analytics Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Customer Experience Management
  • Call Monitoring and Summarization
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Risk and Compliance Management
  • Sentiment Analysis
  • 6.5. Global Speech Analytics Market, Segmentation By Verticals, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Banking Finance Services and Insurance (BFSI)
  • IT and Telecom
  • Media and Entertainment
  • Retail and eCommerce
  • Travel and Hospitality
  • Government and Defence
  • Healthcare and life sciences
  • Other Verticals
  • 6.6. Global Speech Analytics Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • On-Premises Solutions
  • Cloud-Based Solutions
  • Integrated Solutions
  • 6.7. Global Speech Analytics Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Implementation Services
  • Support And Maintenance Services

7. Speech Analytics Market Regional And Country Analysis

  • 7.1. Global Speech Analytics Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Speech Analytics Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Speech Analytics Market

  • 8.1. Asia-Pacific Speech Analytics Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Speech Analytics Market

  • 9.1. China Speech Analytics Market Overview
  • 9.2. China Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Speech Analytics Market

  • 10.1. India Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Speech Analytics Market

  • 11.1. Japan Speech Analytics Market Overview
  • 11.2. Japan Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Speech Analytics Market

  • 12.1. Australia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Speech Analytics Market

  • 13.1. Indonesia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Speech Analytics Market

  • 14.1. South Korea Speech Analytics Market Overview
  • 14.2. South Korea Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Speech Analytics Market

  • 15.1. Western Europe Speech Analytics Market Overview
  • 15.2. Western Europe Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Speech Analytics Market

  • 16.1. UK Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Speech Analytics Market

  • 17.1. Germany Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Speech Analytics Market

  • 18.1. France Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Speech Analytics Market

  • 19.1. Italy Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Speech Analytics Market

  • 20.1. Spain Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Speech Analytics Market

  • 21.1. Eastern Europe Speech Analytics Market Overview
  • 21.2. Eastern Europe Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Speech Analytics Market

  • 22.1. Russia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Speech Analytics Market

  • 23.1. North America Speech Analytics Market Overview
  • 23.2. North America Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Speech Analytics Market

  • 24.1. USA Speech Analytics Market Overview
  • 24.2. USA Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Speech Analytics Market

  • 25.1. Canada Speech Analytics Market Overview
  • 25.2. Canada Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Speech Analytics Market

  • 26.1. South America Speech Analytics Market Overview
  • 26.2. South America Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Speech Analytics Market

  • 27.1. Brazil Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Speech Analytics Market

  • 28.1. Middle East Speech Analytics Market Overview
  • 28.2. Middle East Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Speech Analytics Market

  • 29.1. Africa Speech Analytics Market Overview
  • 29.2. Africa Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Speech Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Speech Analytics Market Competitive Landscape
  • 30.2. Speech Analytics Market Company Profiles
    • 30.2.1. NICE Systems Ltd. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Verint Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Avaya Holdings Corp. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. OpenText Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Speech Analytics Market Other Major And Innovative Companies

  • 31.1. Calabrio Inc.
  • 31.2. Clarabridge Inc.
  • 31.3. Castel Communications LLC
  • 31.4. VoiceBase Inc.
  • 31.5. Google LLC
  • 31.6. Vonage Holdings Corp.
  • 31.7. Micro Focus International plc
  • 31.8. Zoom International S.A.
  • 31.9. Almawave S.p.A.
  • 31.10. Talkdesk Inc.
  • 31.11. Alvaria Inc.
  • 31.12. Hewlett Packard Enterprise Company
  • 31.13. Interactive Intelligence Group Inc.
  • 31.14. InContact Inc.
  • 31.15. Clarifai Inc.

32. Global Speech Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Speech Analytics Market

34. Recent Developments In The Speech Analytics Market

35. Speech Analytics Market High Potential Countries, Segments and Strategies

  • 35.1 Speech Analytics Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Speech Analytics Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Speech Analytics Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer