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全球医疗保健 CRM 市场研究报告 - 2024 年至 2032 年行业分析、规模、份额、成长、趋势和预测

Global Healthcare CRM Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

出版日期: 2024年03月01日 | 出版商:

Value Market Research | 英文 243 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录图表

全球医疗保健 CRM 市场需求预计将从 2023 年的 181.2 亿美元增至 2032 年的近 392.6 亿美元，2024-2032 年研究期间复合CAGR为 8.97%。

医疗保健客户关係管理 (CRM) 涉及使用科技来管理医疗保健提供者与其患者之间的互动。它的重点是提高患者参与度、简化沟通并增强患者体验。医疗保健 CRM 系统通常会整合患者资料、预约安排和通讯工具，以促进个人化护理、优化工作流程并确保高效的医疗保健服务。

市场动态

医疗保健产业对高效能病患参与和关係管理的需求日益增长，推动了医疗保健 CRM 市场的发展。向基于价值的护理的日益转变、对以患者为中心的服务的重视以及医疗保健服务的数位转型促进了市场的成长。医疗保健提供者采用 CRM 解决方案来提高患者满意度、简化沟通并实现个人化医疗保健体验。资料管理和整合电子健康记录 (EHR) 的监管要求也推动了医疗保健 CRM 系统的采用。此外，医疗保健组织对人口健康管理的重视和数据驱动决策的需求推动了针对独特需求量身定制的医疗保健 CRM 解决方案的需求。

研究报告涵盖波特五力模型、市场吸引力分析和价值链分析。这些工具有助于清晰地了解行业结构并评估全球范围内的竞争吸引力。此外，这些工具还对全球医疗保健客户关係管理市场的每个细分市场进行了包容性评估。医疗保健 crm 产业的成长和趋势为本研究提供了整体方法。

市场区隔

医疗保健 crm 市场报告的这一部分提供了国家和地区级别细分市场的详细资料，从而帮助策略师确定相应产品或服务的目标人口统计数据以及即将到来的机会。

按功能分类

客户服务与支援
数位商务
行销
销售量
跨CRM

按部署模式

内部部署模型
基于云端/网路的模型

按最终用途

医疗保健机构
医疗保健支付者
生命科学产业

区域分析

本节涵盖区域前景，重点介绍北美、欧洲、亚太地区、拉丁美洲以及中东和非洲医疗保健 CRM 市场当前和未来的需求。此外，该报告重点关注所有主要地区各个应用领域的需求、估计和预测。

按地区分類的全球医疗保健 CRM 市场份额（代表图）
全球医疗保健 CRM 市场份额

该研究报告还涵盖了市场主要参与者的全面概况以及对全球竞争格局的深入了解。医疗保健 CRM 市场的主要参与者包括 Microsoft、Cerner Corporation (Oracle)、IBM、SAP、Accenture、Zoho Corporation、hc1、LeadSquared、Salesforce、Veeva Systems、Talisma、Alvaria、NICE、Verint Systems Inc. 和 Creatio。本节包含竞争格局的整体视图，包括各种策略发展，例如关键併购、未来产能、合作伙伴关係、财务概况、合作、新产品开发、新产品发布和其他发展。

如果您有任何客製化要求，请写信给我们。我们的研究团队可以根据您的需求提供客製化报告。

区域展望
介绍
北美销售分析
- 概览、历史与预测资料销售分析
- 北美按细分市场销售分析
- 北美按国家销售分析
- 美国销售分析
- 加拿大销售分析
- 墨西哥销售分析
欧洲销售分析
- 概览、历史与预测资料销售分析
- 欧洲按细分市场销售分析
- 欧洲按国家销售分析
- 英国销售分析
- 法国销售分析
- 德国销售分析
- 义大利销售分析
- 俄罗斯销售分析
- 欧洲其他地区销售分析
亚太地区销售分析
- 概览、历史与预测资料销售分析
- 亚太地区按细分市场销售分析
- 亚太地区国家/地区销售分析
- 中国销售分析
- 印度销售分析
- 日本销售分析
- 韩国销售分析
- 澳洲销售分析
- 东南亚销售分析
- 亚太地区其他地区销售分析
拉丁美洲销售分析
- 概览、历史与预测资料销售分析
- 拉丁美洲按细分市场销售分析
- 拉丁美洲按国家销售分析
- 巴西销售分析
- 阿根廷销售分析
- 秘鲁销售分析
- 智利销售分析
- 拉丁美洲其他地区销售分析
中东和非洲销售分析
- 概览、历史与预测资料销售分析
- 中东和非洲按细分市场销售分析
- 中东和非洲国家销售分析
- 沙乌地阿拉伯销售分析
- 阿联酋销售分析
- 以色列销售分析
- 南非销售分析
- 中东其他地区和非洲销售分析

第 9 章：医疗保健 CRM 公司的竞争格局

医疗保健CRM市场竞争
伙伴关係/协作/协议
併购
新产品发布
其他发展

第 10 章：公司简介

公司股份分析
市场集中度
Microsoft

公司简介
公司收入
产品
最近的发展

Cerner Corporation (Oracle)

公司简介
公司收入
产品
最近的发展

公司简介
公司收入
产品
最近的发展

公司简介
公司收入
产品
最近的发展

Accenture

公司简介
公司收入
产品
最近的发展

Zoho Corporation

公司简介
公司收入
产品
最近的发展

公司简介
公司收入
产品
最近的发展

LeadSquared

公司简介
公司收入
产品
最近的发展

Salesforce

公司简介
公司收入
产品
最近的发展

Veeva Systems

公司简介
公司收入
产品
最近的发展

Talisma

公司简介
公司收入
产品
最近的发展

Alvaria

公司简介
公司收入
产品
最近的发展

NICE

公司简介
公司收入
产品
最近的发展

Verint Systems Inc.

公司简介
公司收入
产品
最近的发展

Creatio

公司简介
公司收入
产品
最近的发展

注意 - 在公司概况中，财务详细资讯和近期发展视情况而定，或者如果是私人公司，则可能不包括在内

简介目录图表

Product Code: VMR112113870

The global demand for Healthcare CRM Market is presumed to reach the market size of nearly USD 39.26 BN by 2032 from USD 18.12 BN in 2023 with a CAGR of 8.97% under the study period 2024 - 2032.

Healthcare Customer Relationship Management (CRM) involves using technology to manage interactions between healthcare providers and their patients. It focuses on improving patient engagement, streamlining communication, and enhancing patient experience. Healthcare CRM systems often integrate patient data, appointment scheduling, and communication tools to facilitate personalized care, optimize workflows, and ensure efficient healthcare delivery.

MARKET DYNAMICS

The increasing need for efficient patient engagement and relationship management within the healthcare sector propels the healthcare CRM market. The growing shift towards value-based care, emphasis on patient-centric services, and the digital transformation of healthcare services contribute to the market's growth. Healthcare providers adopt CRM solutions to enhance patient satisfaction, streamline communication, and personalize healthcare experiences. Regulatory requirements for data management and integrating electronic health records (EHRs) also drive the adoption of healthcare CRM systems. Moreover, the emphasis on population health management and the need for data-driven decision-making in healthcare organizations fuel the demand for healthcare CRM solutions tailored to unique requirements.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of healthcare crm. The growth and trends of healthcare crm industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the healthcare crm market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Functionality

Customer Service And Support
Digital Commerce
Marketing
Sales
Cross - CRM

By Deployment Mode

On-Premise Model
Cloud/Web-Based Model

By End Use

Healthcare Providers
Healthcare Payers
Life Sciences Industry

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Healthcare CRM market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

GLOBAL HEALTHCARE CRM MARKET SHARE BY REGION (REPRESENTATIVE GRAPH)
Global Healthcare CRM Market Share

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Healthcare CRM market include Microsoft, Cerner Corporation (Oracle), IBM, SAP, Accenture, Zoho Corporation, hc1, LeadSquared, Salesforce, Veeva Systems, Talisma, Alvaria, NICE, Verint Systems Inc., and Creatio. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . HEALTHCARE CRM - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Functionality
- 3.7.2 Market Attractiveness Analysis By Deployment mode
- 3.7.3 Market Attractiveness Analysis By End Use
- 3.7.4 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY FUNCTIONALITY

5.1 Overview by Functionality
5.2 Historical and Forecast Data
5.3 Analysis by Functionality
5.4 Customer Service and Support Historic and Forecast Sales by Regions
5.5 Digital Commerce Historic and Forecast Sales by Regions
5.6 Marketing Historic and Forecast Sales by Regions
5.7 Sales Historic and Forecast Sales by Regions
5.8 Cross - CRM Historic and Forecast Sales by Regions

6 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY DEPLOYMENT MODE

6.1 Overview by Deployment mode
6.2 Historical and Forecast Data
6.3 Analysis by Deployment mode
6.4 On-premise Model Historic and Forecast Sales by Regions
6.5 Cloud/Web-based Model Historic and Forecast Sales by Regions

7 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY END USE

7.1 Overview by End Use
7.2 Historical and Forecast Data
7.3 Analysis by End Use
7.4 Healthcare Providers Historic and Forecast Sales by Regions
7.5 Healthcare Payers Historic and Forecast Sales by Regions
7.6 Life Sciences Industry Historic and Forecast Sales by Regions

8 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Data Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Data Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Data Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. South East Asia Sales Analysis
- 8.5.10. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Data Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Data Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE HEALTHCARE CRM COMPANIES

9.1. Healthcare Crm Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF HEALTHCARE CRM INDUSTRY

10.1. Company Share Analysis
10.2. Market Concentration Rate
10.3. Microsoft
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Cerner Corporation (Oracle)
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. IBM
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. SAP
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Accenture
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. Zoho Corporation
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. HC1
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. LeadSquared
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. Salesforce
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. Veeva Systems
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Talisma
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. Alvaria
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. NICE
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Verint Systems Inc.
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Creatio
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments