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市场调查报告书
商品编码
1266374

全球银行 CRM 软件市场：按交付类型、部署类型和应用分类：机会分析和行业预测，2021-2031 年

Banking CRM Software Market By Offering, By Deployment Mode, By Application : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日期: | 出版商: Allied Market Research | 英文 360 Pages | 商品交期: 2-3个工作天内

价格

银行 CRM 软件可帮助银行实施以客户为中心的战略，以开展增值营销工作、增加收入并提供一流的客户服务。

此外，银行 CRM 软件可以帮助银行建立以客户为中心的业务模式、个性化通信、增强数字交互、解决跨部门通信，甚至提高银行代理的工作效率。我可以。

银行 CRM 软件的采用是小型企业越来越倾向于提供更好的客户服务和与其他基于 Web 的程序（例如自动银行信息流和自动计费功能）集成的结果。，扩展。 对自动化银行 CRM 软件的需求不断增长，以及对物联网 (IoT) 和基于云的服务的接受度不断提高，也推动了全球银行 CRM 软件市场的扩张。 然而，将此软件整合到现有系统中所需的高安装和集成成本是阻碍市场增长的因素之一。 另一方面，将人工智能 (AI)、机器学习 (ML) 和机器人过程自动化 (RPA) 等先进技术集成到软件中有望在未来几年推动市场增长。 此外，银行 CRM 软件系统 UI 的不断改进有望在未来为市场创造有利可图的机会。

内容

第一章介绍

第 2 章执行摘要

第 3 章市场概述

  • 市场定义和范围
  • 主要发现
    • 顶级影响因子
    • 顶级投资基金
  • 波特的五力分析
    • 供应商具有较高或中等的议价能力
    • 买家的议价能力从高到低
    • 替代品的威胁为中度到高度
    • 新进入者的威胁很大
    • 竞争对手强度中等到高
  • 市场动态
    • 司机
      • 对银行 CRM 以改善客户体验的高需求
      • 银行的高生产力和盈利能力
      • 改进细分和客户保留
    • 约束因素
      • CRM 软件安全问题
      • CRM的引入成本高
      • 缺乏训练有素的称职员工
    • 机会
      • 在银行 CRM 软件中集成人工智能、机器学习和商业智能
  • 分析 COVID-19 对市场的影响

第 4 章银行 CRM 软件市场：按交付形式

  • 概览
    • 市场规模和预测
  • 解决方案
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 服务
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析

第 5 章银行 CRM 软件市场：按部署模式

  • 概览
    • 市场规模和预测
  • 本地
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 云
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析

第 6 章银行 CRM 软件市场：按应用

  • 概览
    • 市场规模和预测
  • 客户服务
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 客户体验管理
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 客户关係管理分析
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 营销自动化
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 销售人员自动化
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析
  • 其他
    • 主要市场趋势、增长动力和机遇
    • 市场规模和预测：按地区
    • 市场份额分析：国家/地区分析

第 7 章银行 CRM 软件市场：按地区

  • 概览
    • 市场规模和预测：按地区
  • 北美
    • 主要趋势和机遇
    • 市场规模/预测：通过提供
    • 市场规模和预测：按部署模式
    • 市场规模和预测：按应用
    • 市场规模/预测：按国家/地区分类
      • 美国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 加拿大
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
  • 欧洲
    • 主要趋势和机遇
    • 市场规模/预测：通过提供
    • 市场规模和预测：按部署模式
    • 市场规模和预测：按应用
    • 市场规模/预测：按国家/地区分类
      • 英国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 德国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 法国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 意大利
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 西班牙
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 其他欧洲
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
  • 亚太地区
    • 主要趋势和机遇
    • 市场规模/预测：通过提供
    • 市场规模和预测：按部署模式
    • 市场规模和预测：按应用
    • 市场规模/预测：按国家/地区分类
      • 中国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 日本
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 印度
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 澳大利亚
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 韩国
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 其他亚太地区
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
  • 拉美
    • 主要趋势和机遇
    • 市场规模/预测：通过提供
    • 市场规模和预测：按部署模式
    • 市场规模和预测：按应用
    • 市场规模/预测：按国家/地区分类
      • 拉丁美洲
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 中东
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用
      • 非洲
      • 主要市场趋势、增长动力和机遇
      • 市场规模/预测：通过提供
      • 市场规模和预测：按部署模式
      • 市场规模和预测：按应用

第八章竞争格局

  • 介绍
  • 关键成功策略
  • 10 家主要公司的产品映射
  • 比赛仪表板
  • 竞争热图
  • 定位顶级公司，2021 年

第九章公司简介

  • Salesforce, Inc.
  • SugarCRM Inc.
  • Microsoft
  • Oracle
  • LeadSquared
  • Pegasystems Inc.
  • Zoho Corporation Pvt. Ltd.
  • Claritysoft Technologies
  • HubSpot, Inc.
  • KAPTURE
Product Code: A07431

Banking customer relationship management (CRM) software assists banks in putting customer-centric strategies into practice so that they can start value-added marketing initiatives, boost revenues, and provide first-rate customer service. A banking CRM software can also assist banks in establishing a customer-centric business model, personalizing communications, enhancing digital interactions, resolving inter-departmental communications, and even increasing the productivity of banking agents.

The adoption of banking CRM software has expanded as a result of a growing trend among small and medium-sized enterprises to provide better customer services and integrate with other web-based programs, such as automated bank feeds and automated billing capabilities. In addition, the rise in demand for automated banking CRM software and increase in acceptance of internet of things (IoT) & cloud-based services have driven the expansion of the worldwide banking CRM software market. However, high implementation and integration costs required to incorporate this software with the existing systems are some of the factors that hamper the market growth. On the contrary, integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) and others in the software, is expected to boost the growth of the market in upcoming years. In addition, constant improvement in the system UI of banking CRM software is expected to create lucrative opportunities for the market in future.

The banking CRM software market is segmented into offering, deployment mode, application, and region. By offering, the market is differentiated into solution and services. Depending on deployment mode, it is fragmented into on-premises and cloud. Depending on application, it is segmented into customer service, customer experience management, CRM analytics, marketing automation, social medial monitoring and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. 

The banking CRM software market analysis includes top companies operating in the market such as Salesforce, Inc., SugarCRM Inc., Microsoft, Oracle, LeadSquared, Pegasystems Inc., Claritysoft, Zoho Corporation Pvt. Ltd., HubSpot, Inc., and KAPTURE. These players have adopted various strategies to increase their market penetration and strengthen their position in the banking CRM software industry.   

KEY BENEFITS FOR STAKEHOLDERS

  • The study provides in-depth analysis of the global banking CRM software market along with current trends and future estimations to illustrate the imminent investment pockets.
  • Information about key drivers, restrains, & opportunities and their impact analysis on the global banking CRM software market size are provided in the report.
  • The Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
  • The quantitative analysis of the global banking CRM software market from 2021 to 2031 is provided to determine the market potential.

Key Market Segments

By Offering

  • Solution
  • Service

By Deployment Mode

  • On-Premises
  • Cloud

By Application

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players

  • Salesforce, Inc.
  • SugarCRM Inc.
  • Microsoft
  • Oracle
  • LeadSquared
  • Pegasystems Inc.
  • Zoho Corporation Pvt. Ltd.
  • Claritysoft Technologies
  • HubSpot, Inc.
  • KAPTURE

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

  • 1.1. Report description
  • 1.2. Key market segments
  • 1.3. Key benefits to the stakeholders
  • 1.4. Research Methodology
    • 1.4.1. Primary research
    • 1.4.2. Secondary research
    • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

  • 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

  • 3.1. Market definition and scope
  • 3.2. Key findings
    • 3.2.1. Top impacting factors
    • 3.2.2. Top investment pockets
  • 3.3. Porter's five forces analysis
    • 3.3.1. High to moderate bargaining power of suppliers
    • 3.3.2. High to low bargaining power of buyers
    • 3.3.3. Moderate to high threat of substitutes
    • 3.3.4. High threat of new entrants
    • 3.3.5. Moderate to high intensity of rivalry
  • 3.4. Market dynamics
    • 3.4.1. Drivers
      • 3.4.1.1. High demand for banking CRM to enhance customer experience
      • 3.4.1.2. High bank productivity and profitability
      • 3.4.1.3. Better segmentation and customer retention
    • 3.4.2. Restraints
      • 3.4.2.1. Security issues with the CRM software
      • 3.4.2.2. High cost of implementation of CRM
      • 3.4.2.3. Lack of trained and qualified staff
    • 3.4.3. Opportunities
      • 3.4.3.1. Integration of AI, ML, and BI in banking CRM software
  • 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: BANKING CRM SOFTWARE MARKET, BY OFFERING

  • 4.1. Overview
    • 4.1.1. Market size and forecast
  • 4.2. Solution
    • 4.2.1. Key market trends, growth factors and opportunities
    • 4.2.2. Market size and forecast, by region
    • 4.2.3. Market share analysis by country
  • 4.3. Service
    • 4.3.1. Key market trends, growth factors and opportunities
    • 4.3.2. Market size and forecast, by region
    • 4.3.3. Market share analysis by country

CHAPTER 5: BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE

  • 5.1. Overview
    • 5.1.1. Market size and forecast
  • 5.2. On-Premises
    • 5.2.1. Key market trends, growth factors and opportunities
    • 5.2.2. Market size and forecast, by region
    • 5.2.3. Market share analysis by country
  • 5.3. Cloud
    • 5.3.1. Key market trends, growth factors and opportunities
    • 5.3.2. Market size and forecast, by region
    • 5.3.3. Market share analysis by country

CHAPTER 6: BANKING CRM SOFTWARE MARKET, BY APPLICATION

  • 6.1. Overview
    • 6.1.1. Market size and forecast
  • 6.2. Customer Service
    • 6.2.1. Key market trends, growth factors and opportunities
    • 6.2.2. Market size and forecast, by region
    • 6.2.3. Market share analysis by country
  • 6.3. Customer Experience Management
    • 6.3.1. Key market trends, growth factors and opportunities
    • 6.3.2. Market size and forecast, by region
    • 6.3.3. Market share analysis by country
  • 6.4. CRM Analytics
    • 6.4.1. Key market trends, growth factors and opportunities
    • 6.4.2. Market size and forecast, by region
    • 6.4.3. Market share analysis by country
  • 6.5. Marketing Automation
    • 6.5.1. Key market trends, growth factors and opportunities
    • 6.5.2. Market size and forecast, by region
    • 6.5.3. Market share analysis by country
  • 6.6. Salesforce Automation
    • 6.6.1. Key market trends, growth factors and opportunities
    • 6.6.2. Market size and forecast, by region
    • 6.6.3. Market share analysis by country
  • 6.7. Others
    • 6.7.1. Key market trends, growth factors and opportunities
    • 6.7.2. Market size and forecast, by region
    • 6.7.3. Market share analysis by country

CHAPTER 7: BANKING CRM SOFTWARE MARKET, BY REGION

  • 7.1. Overview
    • 7.1.1. Market size and forecast By Region
  • 7.2. North America
    • 7.2.1. Key trends and opportunities
    • 7.2.2. Market size and forecast, by Offering
    • 7.2.3. Market size and forecast, by Deployment Mode
    • 7.2.4. Market size and forecast, by Application
    • 7.2.5. Market size and forecast, by country
      • 7.2.5.1. U.S.
      • 7.2.5.1.1. Key market trends, growth factors and opportunities
      • 7.2.5.1.2. Market size and forecast, by Offering
      • 7.2.5.1.3. Market size and forecast, by Deployment Mode
      • 7.2.5.1.4. Market size and forecast, by Application
      • 7.2.5.2. Canada
      • 7.2.5.2.1. Key market trends, growth factors and opportunities
      • 7.2.5.2.2. Market size and forecast, by Offering
      • 7.2.5.2.3. Market size and forecast, by Deployment Mode
      • 7.2.5.2.4. Market size and forecast, by Application
  • 7.3. Europe
    • 7.3.1. Key trends and opportunities
    • 7.3.2. Market size and forecast, by Offering
    • 7.3.3. Market size and forecast, by Deployment Mode
    • 7.3.4. Market size and forecast, by Application
    • 7.3.5. Market size and forecast, by country
      • 7.3.5.1. UK
      • 7.3.5.1.1. Key market trends, growth factors and opportunities
      • 7.3.5.1.2. Market size and forecast, by Offering
      • 7.3.5.1.3. Market size and forecast, by Deployment Mode
      • 7.3.5.1.4. Market size and forecast, by Application
      • 7.3.5.2. Germany
      • 7.3.5.2.1. Key market trends, growth factors and opportunities
      • 7.3.5.2.2. Market size and forecast, by Offering
      • 7.3.5.2.3. Market size and forecast, by Deployment Mode
      • 7.3.5.2.4. Market size and forecast, by Application
      • 7.3.5.3. France
      • 7.3.5.3.1. Key market trends, growth factors and opportunities
      • 7.3.5.3.2. Market size and forecast, by Offering
      • 7.3.5.3.3. Market size and forecast, by Deployment Mode
      • 7.3.5.3.4. Market size and forecast, by Application
      • 7.3.5.4. Italy
      • 7.3.5.4.1. Key market trends, growth factors and opportunities
      • 7.3.5.4.2. Market size and forecast, by Offering
      • 7.3.5.4.3. Market size and forecast, by Deployment Mode
      • 7.3.5.4.4. Market size and forecast, by Application
      • 7.3.5.5. Spain
      • 7.3.5.5.1. Key market trends, growth factors and opportunities
      • 7.3.5.5.2. Market size and forecast, by Offering
      • 7.3.5.5.3. Market size and forecast, by Deployment Mode
      • 7.3.5.5.4. Market size and forecast, by Application
      • 7.3.5.6. Rest of Europe
      • 7.3.5.6.1. Key market trends, growth factors and opportunities
      • 7.3.5.6.2. Market size and forecast, by Offering
      • 7.3.5.6.3. Market size and forecast, by Deployment Mode
      • 7.3.5.6.4. Market size and forecast, by Application
  • 7.4. Asia-Pacific
    • 7.4.1. Key trends and opportunities
    • 7.4.2. Market size and forecast, by Offering
    • 7.4.3. Market size and forecast, by Deployment Mode
    • 7.4.4. Market size and forecast, by Application
    • 7.4.5. Market size and forecast, by country
      • 7.4.5.1. China
      • 7.4.5.1.1. Key market trends, growth factors and opportunities
      • 7.4.5.1.2. Market size and forecast, by Offering
      • 7.4.5.1.3. Market size and forecast, by Deployment Mode
      • 7.4.5.1.4. Market size and forecast, by Application
      • 7.4.5.2. Japan
      • 7.4.5.2.1. Key market trends, growth factors and opportunities
      • 7.4.5.2.2. Market size and forecast, by Offering
      • 7.4.5.2.3. Market size and forecast, by Deployment Mode
      • 7.4.5.2.4. Market size and forecast, by Application
      • 7.4.5.3. India
      • 7.4.5.3.1. Key market trends, growth factors and opportunities
      • 7.4.5.3.2. Market size and forecast, by Offering
      • 7.4.5.3.3. Market size and forecast, by Deployment Mode
      • 7.4.5.3.4. Market size and forecast, by Application
      • 7.4.5.4. Australia
      • 7.4.5.4.1. Key market trends, growth factors and opportunities
      • 7.4.5.4.2. Market size and forecast, by Offering
      • 7.4.5.4.3. Market size and forecast, by Deployment Mode
      • 7.4.5.4.4. Market size and forecast, by Application
      • 7.4.5.5. South Korea
      • 7.4.5.5.1. Key market trends, growth factors and opportunities
      • 7.4.5.5.2. Market size and forecast, by Offering
      • 7.4.5.5.3. Market size and forecast, by Deployment Mode
      • 7.4.5.5.4. Market size and forecast, by Application
      • 7.4.5.6. Rest of Asia-Pacific
      • 7.4.5.6.1. Key market trends, growth factors and opportunities
      • 7.4.5.6.2. Market size and forecast, by Offering
      • 7.4.5.6.3. Market size and forecast, by Deployment Mode
      • 7.4.5.6.4. Market size and forecast, by Application
  • 7.5. LAMEA
    • 7.5.1. Key trends and opportunities
    • 7.5.2. Market size and forecast, by Offering
    • 7.5.3. Market size and forecast, by Deployment Mode
    • 7.5.4. Market size and forecast, by Application
    • 7.5.5. Market size and forecast, by country
      • 7.5.5.1. Latin America
      • 7.5.5.1.1. Key market trends, growth factors and opportunities
      • 7.5.5.1.2. Market size and forecast, by Offering
      • 7.5.5.1.3. Market size and forecast, by Deployment Mode
      • 7.5.5.1.4. Market size and forecast, by Application
      • 7.5.5.2. Middle East
      • 7.5.5.2.1. Key market trends, growth factors and opportunities
      • 7.5.5.2.2. Market size and forecast, by Offering
      • 7.5.5.2.3. Market size and forecast, by Deployment Mode
      • 7.5.5.2.4. Market size and forecast, by Application
      • 7.5.5.3. Africa
      • 7.5.5.3.1. Key market trends, growth factors and opportunities
      • 7.5.5.3.2. Market size and forecast, by Offering
      • 7.5.5.3.3. Market size and forecast, by Deployment Mode
      • 7.5.5.3.4. Market size and forecast, by Application

CHAPTER 8: COMPETITIVE LANDSCAPE

  • 8.1. Introduction
  • 8.2. Top winning strategies
  • 8.3. Product Mapping of Top 10 Player
  • 8.4. Competitive Dashboard
  • 8.5. Competitive Heatmap
  • 8.6. Top player positioning, 2021

CHAPTER 9: COMPANY PROFILES

  • 9.1. Salesforce, Inc.
    • 9.1.1. Company overview
    • 9.1.2. Key Executives
    • 9.1.3. Company snapshot
    • 9.1.4. Operating business segments
    • 9.1.5. Product portfolio
    • 9.1.6. Business performance
    • 9.1.7. Key strategic moves and developments
  • 9.2. SugarCRM Inc.
    • 9.2.1. Company overview
    • 9.2.2. Key Executives
    • 9.2.3. Company snapshot
    • 9.2.4. Operating business segments
    • 9.2.5. Product portfolio
  • 9.3. Microsoft
    • 9.3.1. Company overview
    • 9.3.2. Key Executives
    • 9.3.3. Company snapshot
    • 9.3.4. Operating business segments
    • 9.3.5. Product portfolio
    • 9.3.6. Business performance
  • 9.4. Oracle
    • 9.4.1. Company overview
    • 9.4.2. Key Executives
    • 9.4.3. Company snapshot
    • 9.4.4. Operating business segments
    • 9.4.5. Product portfolio
  • 9.5. LeadSquared
    • 9.5.1. Company overview
    • 9.5.2. Key Executives
    • 9.5.3. Company snapshot
    • 9.5.4. Operating business segments
    • 9.5.5. Product portfolio
  • 9.6. Pegasystems Inc.
    • 9.6.1. Company overview
    • 9.6.2. Key Executives
    • 9.6.3. Company snapshot
    • 9.6.4. Operating business segments
    • 9.6.5. Product portfolio
    • 9.6.6. Business performance
    • 9.6.7. Key strategic moves and developments
  • 9.7. Zoho Corporation Pvt. Ltd.
    • 9.7.1. Company overview
    • 9.7.2. Key Executives
    • 9.7.3. Company snapshot
    • 9.7.4. Operating business segments
    • 9.7.5. Product portfolio
  • 9.8. Claritysoft Technologies
    • 9.8.1. Company overview
    • 9.8.2. Key Executives
    • 9.8.3. Company snapshot
    • 9.8.4. Operating business segments
    • 9.8.5. Product portfolio
  • 9.9. HubSpot, Inc.
    • 9.9.1. Company overview
    • 9.9.2. Key Executives
    • 9.9.3. Company snapshot
    • 9.9.4. Operating business segments
    • 9.9.5. Product portfolio
    • 9.9.6. Key strategic moves and developments
  • 9.10. KAPTURE
    • 9.10.1. Company overview
    • 9.10.2. Key Executives
    • 9.10.3. Company snapshot
    • 9.10.4. Operating business segments
    • 9.10.5. Product portfolio
    • 9.10.6. Key strategic moves and developments

LIST OF TABLES

  • TABLE 01. GLOBAL BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 02. BANKING CRM SOFTWARE MARKET FOR SOLUTION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 03. BANKING CRM SOFTWARE MARKET FOR SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 04. GLOBAL BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 05. BANKING CRM SOFTWARE MARKET FOR ON-PREMISES, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 06. BANKING CRM SOFTWARE MARKET FOR CLOUD, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 07. GLOBAL BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 08. BANKING CRM SOFTWARE MARKET FOR CUSTOMER SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 09. BANKING CRM SOFTWARE MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 10. BANKING CRM SOFTWARE MARKET FOR CRM ANALYTICS, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 11. BANKING CRM SOFTWARE MARKET FOR MARKETING AUTOMATION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 12. BANKING CRM SOFTWARE MARKET FOR SALESFORCE AUTOMATION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 13. BANKING CRM SOFTWARE MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 14. BANKING CRM SOFTWARE MARKET, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 15. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 16. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 17. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 18. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 19. U.S. BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 20. U.S. BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 21. U.S. BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 22. CANADA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 23. CANADA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 24. CANADA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 25. EUROPE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 26. EUROPE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 27. EUROPE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 28. EUROPE BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 29. UK BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 30. UK BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 31. UK BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 32. GERMANY BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 33. GERMANY BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 34. GERMANY BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 35. FRANCE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 36. FRANCE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 37. FRANCE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 38. ITALY BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 39. ITALY BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 40. ITALY BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 41. SPAIN BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 42. SPAIN BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 43. SPAIN BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 44. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 45. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 46. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 47. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 48. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 49. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 50. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 51. CHINA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 52. CHINA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 53. CHINA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 54. JAPAN BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 55. JAPAN BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 56. JAPAN BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 57. INDIA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 58. INDIA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 59. INDIA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 60. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 61. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 62. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 63. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 64. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 65. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 66. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 67. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 68. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 69. LAMEA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 70. LAMEA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 71. LAMEA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 72. LAMEA BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 73. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 74. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 75. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 76. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 77. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 78. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 79. AFRICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 80. AFRICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 81. AFRICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 82. SALESFORCE, INC.: KEY EXECUTIVES
  • TABLE 83. SALESFORCE, INC.: COMPANY SNAPSHOT
  • TABLE 84. SALESFORCE, INC.: SERVICE SEGMENTS
  • TABLE 85. SALESFORCE, INC.: PRODUCT PORTFOLIO
  • TABLE 86. SALESFORCE, INC.: KEY STRATERGIES
  • TABLE 87. SUGARCRM INC.: KEY EXECUTIVES
  • TABLE 88. SUGARCRM INC.: COMPANY SNAPSHOT
  • TABLE 89. SUGARCRM INC.: PRODUCT SEGMENTS
  • TABLE 90. SUGARCRM INC.: PRODUCT PORTFOLIO
  • TABLE 91. MICROSOFT: KEY EXECUTIVES
  • TABLE 92. MICROSOFT: COMPANY SNAPSHOT
  • TABLE 93. MICROSOFT: SERVICE SEGMENTS
  • TABLE 94. MICROSOFT: PRODUCT PORTFOLIO
  • TABLE 95. ORACLE: KEY EXECUTIVES
  • TABLE 96. ORACLE: COMPANY SNAPSHOT
  • TABLE 97. ORACLE: SERVICE SEGMENTS
  • TABLE 98. ORACLE: PRODUCT PORTFOLIO
  • TABLE 99. LEADSQUARED: KEY EXECUTIVES
  • TABLE 100. LEADSQUARED: COMPANY SNAPSHOT
  • TABLE 101. LEADSQUARED: PRODUCT SEGMENTS
  • TABLE 102. LEADSQUARED: PRODUCT PORTFOLIO
  • TABLE 103. PEGASYSTEMS INC.: KEY EXECUTIVES
  • TABLE 104. PEGASYSTEMS INC.: COMPANY SNAPSHOT
  • TABLE 105. PEGASYSTEMS INC.: SERVICE SEGMENTS
  • TABLE 106. PEGASYSTEMS INC.: PRODUCT PORTFOLIO
  • TABLE 107. PEGASYSTEMS INC.: KEY STRATERGIES
  • TABLE 108. ZOHO CORPORATION PVT. LTD.: KEY EXECUTIVES
  • TABLE 109. ZOHO CORPORATION PVT. LTD.: COMPANY SNAPSHOT
  • TABLE 110. ZOHO CORPORATION PVT. LTD.: PRODUCT SEGMENTS
  • TABLE 111. ZOHO CORPORATION PVT. LTD.: PRODUCT PORTFOLIO
  • TABLE 112. CLARITYSOFT TECHNOLOGIES: KEY EXECUTIVES
  • TABLE 113. CLARITYSOFT TECHNOLOGIES: COMPANY SNAPSHOT
  • TABLE 114. CLARITYSOFT TECHNOLOGIES: SERVICE SEGMENTS
  • TABLE 115. CLARITYSOFT TECHNOLOGIES: PRODUCT PORTFOLIO
  • TABLE 116. HUBSPOT, INC.: KEY EXECUTIVES
  • TABLE 117. HUBSPOT, INC.: COMPANY SNAPSHOT
  • TABLE 118. HUBSPOT, INC.: SERVICE SEGMENTS
  • TABLE 119. HUBSPOT, INC.: PRODUCT PORTFOLIO
  • TABLE 120. HUBSPOT, INC.: KEY STRATERGIES
  • TABLE 121. KAPTURE: KEY EXECUTIVES
  • TABLE 122. KAPTURE: COMPANY SNAPSHOT
  • TABLE 123. KAPTURE: PRODUCT SEGMENTS
  • TABLE 124. KAPTURE: PRODUCT PORTFOLIO
  • TABLE 125. KAPTURE: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 01. BANKING CRM SOFTWARE MARKET, 2021-2031
  • FIGURE 02. SEGMENTATION OF BANKING CRM SOFTWARE MARKET, 2021-2031
  • FIGURE 03. TOP INVESTMENT POCKETS IN BANKING CRM SOFTWARE MARKET (2022-2031)
  • FIGURE 04. HIGH TO MODERATE BARGAINING POWER OF SUPPLIERS
  • FIGURE 05. HIGH TO LOW BARGAINING POWER OF BUYERS
  • FIGURE 06. MODERATE TO HIGH THREAT OF SUBSTITUTES
  • FIGURE 07. HIGH THREAT OF NEW ENTRANTS
  • FIGURE 08. MODERATE TO HIGH INTENSITY OF RIVALRY
  • FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALBANKING CRM SOFTWARE MARKET
  • FIGURE 10. BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021(%)
  • FIGURE 11. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SOLUTION, BY COUNTRY 2021-2031(%)
  • FIGURE 12. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SERVICE, BY COUNTRY 2021-2031(%)
  • FIGURE 13. BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021(%)
  • FIGURE 14. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR ON-PREMISES, BY COUNTRY 2021-2031(%)
  • FIGURE 15. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CLOUD, BY COUNTRY 2021-2031(%)
  • FIGURE 16. BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021(%)
  • FIGURE 17. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CUSTOMER SERVICE, BY COUNTRY 2021-2031(%)
  • FIGURE 18. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY COUNTRY 2021-2031(%)
  • FIGURE 19. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CRM ANALYTICS, BY COUNTRY 2021-2031(%)
  • FIGURE 20. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR MARKETING AUTOMATION, BY COUNTRY 2021-2031(%)
  • FIGURE 21. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SALESFORCE AUTOMATION, BY COUNTRY 2021-2031(%)
  • FIGURE 22. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR OTHERS, BY COUNTRY 2021-2031(%)
  • FIGURE 23. BANKING CRM SOFTWARE MARKET BY REGION, 2021
  • FIGURE 24. U.S. BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 25. CANADA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 26. UK BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 27. GERMANY BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 28. FRANCE BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 29. ITALY BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 30. SPAIN BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 31. REST OF EUROPE BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 32. CHINA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 33. JAPAN BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 34. INDIA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 35. AUSTRALIA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 36. SOUTH KOREA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 37. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 38. LATIN AMERICA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 39. MIDDLE EAST BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 40. AFRICA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)
  • FIGURE 41. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 42. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 43. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 44. PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 45. COMPETITIVE DASHBOARD
  • FIGURE 46. COMPETITIVE HEATMAP: BANKING CRM SOFTWARE MARKET
  • FIGURE 47. TOP PLAYER POSITIONING, 2021
  • FIGURE 48. SALESFORCE, INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 49. SALESFORCE, INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 50. MICROSOFT: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 51. MICROSOFT: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 52. MICROSOFT: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 53. PEGASYSTEMS INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 54. PEGASYSTEMS INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 55. PEGASYSTEMS INC.: REVENUE SHARE BY REGION, 2021 (%)