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封面
市场调查报告书
商品编码
1892129

医疗保健产业先进资讯与通讯解决方案的成长机会

Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical
出版日期: | 出版商: Frost & Sullivan | 英文 82 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

数位通讯和协作工具支援医疗保健服务

当今的医疗保健系统面临着多重同时出现的挑战，这些挑战威胁着营运稳定性和患者的治疗效果：医疗工作者短缺、医疗工作者倦怠、成本上升、持续存在的医疗保健差距，以及日益增长的老龄人口及其复杂需求带来的不断增加的需求。

这些挑战并非孤立存在；它们相互作用、彼此加剧，形成了一个亟需更聪明、更协作的解决方案的严峻环境。通讯基础设施的现代化在应对这些挑战中发挥核心作用。

有效的沟通是医疗协调的基础，它能够促进各部门和医疗机构之间的及时决策和协作。缺乏有效的沟通，治疗延误、人员超负荷和医疗品质下降都将不可避免。

医疗机构必须优先考虑能够简化工作流程、支援护理连续性并赋能第一线团队提供更安全、更有效率服务的技术。

科技正在迅速改变医疗机构的沟通管理方式，并明显转向整合式云端对应平臺。旧有系统日益被视为效率的障碍，促使医疗机构加强对行动装置和应用程式、安全云端寻呼系统以及通报系统系统的投入。这些工具对于缩短回应时间、改善协调以及支援临床和行政团队之间的即时协作至关重要。

本研究探讨了医疗机构如何优先投资整合通讯与协作 (UCC) 技术，以改善医疗服务、简化营运流程并提升病患疗效。研究检验了IT 决策者目前面临的挑战、未来的技术应用趋势，以及人工智慧、云端运算和託管服务在变革医疗通讯中的作用。此外，研究还揭示了影响医疗数位化通讯未来发展的预算趋势、部署模式和采购标准。

目录

研究目标、调查方法和定义

  • 调查目标和调查方法
  • 受访者的整体人口统计特征和组织规模
  • 技术定义

2025年值得关注的关键趋势

  • 互联医疗的必要性：沟通为何对医疗保健转型至关重要
  • 医疗保健资讯科技的关键趋势
  • 价值链中的伙伴关係透过提供即时洞察和优化服务范围来提高医疗服务品质。
  • 优化工作方式及提升员工敬业度
  • 以数位化为先导的网络，提供便利且价格合理的医疗保健服务
  • 人工智慧对财务、营运和管理运作的最佳化，能够降低医疗保健以外的成本。

关键数据发现摘要

  • 简讯：医疗保健领域统一通讯解决方案的采用

IT/UCC投资状况

  • 本公司对未来投资以提高效率持开放态度。
  • 随着行为的改变，并非所有的沟通都会随之增长。
  • 投资受使用情况和感知价值驱动。
  • 各公司继续专注于下一代技术。
  • 并非所有医院流程都能获得同等的投资。
  • 门诊医疗和社会护理服务注重合规性

IT/通讯/统一通讯实施与使用中所面临的挑战

  • 医疗服务提供者面临多重沟通挑战
  • 沟通挑战对不同部门的影响各不相同。
  • 未来几年，IT部门将面临重大挑战。
  • CPaaS 和 API 支援的通讯带来了独特的挑战
  • 护理和住院治疗，以及行政和财务工作流程，都需要改变。
  • 住宅护理和社会服务效率低下

在通讯领域应用人工智慧

  • 人工智慧在改善资讯管理和客户体验方面最为有效。
  • 客户分析、员工分析和基于代理商的解决方案至关重要
  • 人工智慧在协作工具中的整合至关重要
  • 人工智慧能力对许多组织来说是必不可少的。

语音通信深度解析

  • 各组织正接受混合解决方案
  • 高度整合的混合模式仍将是主要部署方案。
  • 功能性、合规性和安全性确保您的本地环境正常运作。
  • 整合和安全是託管服务的关键领域。
  • 接下来是客製化和网路优化。

工作空间和工作模式

  • 预计未来远距办公人员的数量将会增加。
  • 提升数位化体验仍然是重中之重。

流动性

  • 行动通话对医疗机构至关重要。
  • 行动通话的合规性和安全性是重中之重。

会议空间

  • 越来越多的组织正在使用多种会议服务
  • IT经理们对他们目前使用的服务提供者数量感到满意。
  • 多功能协作白板和网路摄影机是当今最受欢迎的技术。
  • 易用性扩充性、安全性和价格更重要。
  • 室内控制和降噪功能位列主要功能榜首
  • 人工智慧会议室正变得越来越重要

UCC预算与采购决策

  • 可靠性、产品范围广和成本是关键的购买因素。
  • 企业希望降低解决方案管理成本
  • 医疗机构正在使其在通讯解决方案方面的支出多元化。
  • 预计整体预算将持续成长。
  • 企业正在考虑大幅调整支出。

重点

附录

  • 成长机会驱动Growth Pipeline Engine（TM）™
  • 为什么经济成长变得越来越困难？
  • The Strategic Imperative 8（TM）

下一步

  • 成长机会的益处和影响
  • 下一步
  • 附件清单
  • 免责声明
简介目录
Product Code: K870-64

Digital Communications and Collaboration Tools Will Underpin Care Delivery

Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.

These challenges are not isolated-they interact and intensify, creating a high-stakes environment that demands smarter, more connected solutions. Modernizing the communication infrastructure is central to overcoming these issues.

Effective communication is the backbone of care coordination, enabling timely decision-making and collaboration across departments and care settings. Without it, delays in treatment, staff overwhelm, and compromised quality of care become inevitable.

Healthcare organizations must prioritize technologies that streamline workflows, support continuity of care, and empower frontline teams to deliver safer, more efficient services.

Technology is rapidly reshaping how healthcare organizations manage communication, with a clear shift toward integrated, cloud-enabled platforms. Legacy systems are increasingly seen as barriers to efficiency, prompting investments in mobile devices and apps, secure cloud-based paging, and mass-notification systems. These tools are essential for accelerating response times, improving coordination, and supporting real-time collaboration across clinical and administrative teams.

This study explores how healthcare organizations are prioritizing investments in unified communications and collaboration (UCC) technologies to improve care delivery, streamline workflows, and enhance patient outcomes. It analyzes IT decision-makers' perspectives on current challenges, future technology adoption, and the role of AI, cloud, and managed services in transforming healthcare communications. The research also highlights budget trends, deployment models, and purchasing criteria shaping the future of digital communications in the healthcare vertical.

Table of Contents

Research Objectives, Methodology, and Definitions

  • Research Objectives and Methodology
  • Total Sample Respondent Demographics and Size of Organizations
  • Technology Definitions

Key Trends to Watch, 2025

  • The Case for Connected Care: Why Communication is Critical to Healthcare Transformation
  • Key Trends in Healthcare IT
  • Value-chain Partnerships Will Enhance Care by Delivering Point-of-use Insights and Optimizing Breadth of Services
  • Enhanced Ways of Working and Workforce Engagement
  • Digital-first Network for Convenient and Affordable Care
  • AI-optimized Financial, Operational, and Administrative Workflows Will Reduce Non-medical Cost of Care

Summary of Key Data Findings

  • Quick Take: UCC Solution Adoption in the Healthcare Vertical

IT/UCC Investment Status

  • Companies Are Bullish on Future Investments to Improve Efficiency
  • Not All Communications Will See Growth as Behaviors Change
  • Investments Track with Usage and Perceived Value
  • Companies Continue to Focus on Next-Gen Technology
  • Not All Hospital Processes Will Get the Same Investment
  • Outpatient Health and Social Services Are Focused on Compliance

IT/Telecom/UCC Deployment and Usage Challenges

  • Healthcare Providers Face Multiple Communications Challenges
  • Communications Challenges Impact Departments Differently
  • IT Departments Face Significant Challenges in the Coming Years
  • CPaaS and API-enabled Communications Bring their Own Issues
  • Nursing & Inpatient, and Administrative & Financial Workflows Need Transformation
  • Residential Care and Social Services Struggle With Inefficiencies

The Use of AI in Communications

  • AI is Most Likely to Improve Information Management and CX
  • Customer and Workforce Analytics, Agentic Solutions Are Key
  • AI Integration is Crucial Across Collaboration Tools
  • AI Capabilities Are Table Stakes for Plurality of Organizations

Drilldown on Telephony

  • Organizations are Leveraging Hybrid Solutions
  • Well-integrated Hybrid Will Remain the Top Deployment Choice
  • Functionality, Compliance, and Security Keep Companies On Prem
  • Integration and Security Are Key Areas for Managed Services
  • Customizations and Network Optimization Are Next

Workspace and Work Styles

  • Remote Workers Will Increase in the Future
  • Improving the Digital Experience Remains a Top Priority

Mobility

  • Mobile Calling is Very Important to Healthcare Organizations
  • Compliance and Security Are Top Priorities for Mobile Calling

Meeting Spaces

  • More Organizations Use Two or More Meeting Services
  • ITDMs Are Happy With the Number of Providers they Have
  • All-in-one Collaboration Boards, Webcams Top Tech in Use Today
  • Ease Of Use Tops Scalability, Security, and Price
  • In-room Controls and Noise Cancellation Top Features Lists
  • AI-Driven Meeting Rooms Are Increasingly Important

UCC Budgets & Purchasing Decisions

  • Reliability, Broad Portfolio, and Cost Are Critical Buying Factors
  • Companies Want to Reduce Solution Management Costs
  • Healthcare Organizations' Spend On Communication Solutions Varies
  • Overall Budgets Will Continue To Increase
  • Companies Are Looking At Significant Spending Changes

Key Takeaways

Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™

Next Steps

  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • List of Exhibits
  • Legal Disclaimer