市场调查报告书
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1441968
语音分析市场 - 按组件(解决方案、服务)、按部署模型(本地、云端)、按组织规模(中小企业、大型企业)、按最终用途、2024 - 2032 年预测Speech Analytics Market - By Component (Solution, Service), By Deployment Model (On-premises, Cloud), By Organization Size (SMEs, Large Enterprises), By End Use, Forecast 2024 - 2032 |
在产业领导者的合作与创新的推动下,2024 年至 2032 年间,全球语音分析市场的CAGR将超过 17%。随着公司认识到语音分析在了解客户行为和改善业务运营方面的价值,关键参与者之间的协作变得越来越普遍。
例如,2023 年 5 月,语音分析软体供应商 Canary Speech 与微软合作,利用该科技公司的人工智慧技术扩展其医疗保健机器学习语音模型。 Canary 专注于声音生物标记技术,该技术可撷取和分析语音资料以识别异常情况。该公司强调其在临床筛检和症状表现之前检测情绪、压力和能量水平的能力。此外,它还提出了远距医疗和远距医疗服务的潜在好处,旨在透过先进的语音分析来增强医疗服务。
这些合作伙伴关係促进了先进技术和分析能力的集成,提高了语音分析解决方案的效率和有效性。随着人们对改善客户体验和营运绩效的关注,对语音分析的需求正在激增,推动了市场成长并促进了行业内的创新。
整个语音分析产业根据组件、部署模式和区域进行分类。
到 2032 年,服务领域将建立重要的市场立足点。随着企业优先考虑客户满意度和营运效率,语音分析服务的利用变得至关重要。这些服务提供了有关客户互动、情绪和趋势的宝贵见解,使公司能够优化其服务并增强客户体验。透过利用语音分析服务,组织可以确定需要改进的领域、个人化互动并推动业务成长。因此,语音分析市场对服务组件的需求持续成长,推动创新和市场扩张。
2024 年至 2032 年,云端领域的语音分析市场规模将实现显着的CAGR。随着企业寻求可扩展且灵活的解决方案,基于云端的语音分析平台提供了众多优势。其中包括降低基础设施成本、简化管理和无缝可扩展性。基于云端的解决方案能够即时分析大量语音资料,使组织能够获得有关客户互动和情绪的宝贵见解。随着企业越来越多地采用云端技术来提高效率和敏捷性,语音分析市场对云端部署的需求持续成长,推动市场成长和创新。
亚太地区语音分析产业在 2024 年至 2032 年期间将实现令人称讚的CAGR。随着亚太地区的企业寻求增强客户体验和营运效率,语音分析解决方案的采用正在增加。这些解决方案提供了有关客户互动和情绪的宝贵见解,使组织能够做出数据驱动的决策。
随着人们越来越重视利用技术来获得竞争优势,亚太地区对语音分析的需求不断升级,推动了市场成长和创新。例如,2023 年 2 月,电信巨头 Bharti Airtel 推出了一款人工智慧驱动的解决方案,旨在增强其联络中心呼入呼叫期间的客户体验。此语音分析解决方案是与 Nvidia 合作开发的,预计将优化对呼叫中心代理和客户的支持,同时降低计算成本。
Global Speech Analytics Market will witness over 17% CAGR between 2024 and 2032, driven by partnerships and innovations from industry leaders. As companies recognize the value of speech analytics in understanding customer behavior and improving business operations, collaborations between key players are becoming increasingly common.
For instance, in May 2023, Canary Speech, a provider of speech analysis software, teamed up with Microsoft to leverage the tech company's AI technology in expanding its machine-learning speech models for healthcare. Canary specializes in vocal biomarker technology, which captures and analyzes speech data to identify irregularities. The company emphasized its capability to detect mood, stress, and energy levels before clinical screenings and symptom manifestation. Additionally, it suggested potential benefits for telemedicine and remote medical services, aiming to enhance healthcare delivery through advanced speech analysis.
These partnerships facilitate the integration of advanced technologies and analytical capabilities, enhancing the efficiency and effectiveness of speech analytics solutions. With a focus on improving customer experience and operational performance, the demand for speech analytics is surging, driving market growth and fostering innovation within the industry.
The overall Speech Analytics Industry is classified based on the component, deployment mode, and region.
Service segment will establish a significant market foothold by 2032. As businesses prioritize customer satisfaction and operational efficiency, the utilization of speech analytics services becomes paramount. These services offer valuable insights into customer interactions, sentiments, and trends, enabling companies to optimize their services and enhance customer experience. By leveraging speech analytics services, organizations can identify areas for improvement, personalize interactions, and drive business growth. As a result, the demand for service components within the speech analytics market continues to grow, driving innovation and market expansion.
Speech analytics market size from the cloud segment will register a noteworthy CAGR from 2024 to 2032. As businesses seek scalable and flexible solutions, cloud-based speech analytics platforms offer numerous advantages. These include reduced infrastructure costs, simplified management, and seamless scalability. With the ability to analyze vast amounts of speech data in real time, cloud-based solutions empower organizations to gain valuable insights into customer interactions and sentiments. As businesses increasingly embrace cloud technology for enhanced efficiency and agility, the demand for cloud deployment within the speech analytics market continues to rise, driving market growth and innovation.
Asia Pacific speech analytics industy will record a commendable CAGR over 2024-2032. As businesses in Asia Pacific seek to enhance customer experience and operational efficiency, the adoption of speech analytics solutions is on the rise. These solutions offer valuable insights into customer interactions and sentiments, empowering organizations to make data-driven decisions.
With a growing emphasis on leveraging technology for competitive advantage, the demand for speech analytics in the Asia Pacific continues to escalate, driving market growth and innovation. For instance, in February 2023, Bharti Airtel, a telecom giant, unveiled an artificial intelligence-driven solution aimed at enhancing customer experience during inbound calls to its contact center. Developed in collaboration with Nvidia, this speech analytics solution was anticipated to optimize support for call center agents and customers while reducing computing costs.