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市场调查报告书
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1478636

语音分析市场,占有率,规模,趋势,产业分析报告：依产品、业务功能、部署模型、最终用途产业、地区、细分市场预测，2024-2032 年

Speech Analytics Market Share, Size, Trends, Industry Analysis Report, By Offering (Solution, Services); By Business Function; By Deployment Model; By End Use Industry; By Region; Segment Forecast, 2024- 2032
出版日期: | 出版商: Polaris Market Research | 英文 117 Pages | 商品交期: 最快1-2个工作天内

价格

根据Polaris Market Research的最新研究，到2032年，全球语音分析市场预计将达到114.5266亿美元。该研究报告提供了对当前市场动态的详细洞察，并对未来市场成长进行了分析。

由于各行业对即时洞察的需求不断增长，语音分析市场正在经历显着成长。企业正在利用语音分析技术从电话和社群媒体对话等客户互动中提取有价值的见解。即时转录、情绪分析和主题分类让企业即时瞭解客户情绪。此外，语音分析有助于识别趋势、监控座席绩效并即时检测潜在问题，从而促进明智的决策并改善客户体验。电信、金融、医疗保健、零售和酒店等行业越来越多地采用语音分析解决方案来保持竞争力。

各行业在资料隐私和安全方面受到严格的监管和更严格的审查。语音分析解决方案提供基本功能，透过监控和分析客户互动来确保遵守 GDPR、HIPAA 和 PCI-DSS 等法规。侦测潜在的合规违规行为、识别诈欺行为并降低与违规相关的风险。特别是在金融和医疗保健等受到高度监管的行业，语音分析可以在减轻法律和声誉风险方面发挥重要作用。透过利用先进的自然语言处理和机器学习，公司正在主动识别合规性问题并推动语音分析市场的成长和创新。

与全通路分析的整合将进一步推动语音分析市场的成长。致力于跨多个管道提供无缝、个人化客户体验的公司正在认识到全面的全通路分析的重要性。语音分析解决方案透过分析语音互动以及其他管道数据来提供协助。将语音分析纳入全通路平台可以让企业全面瞭解客户互动，增强旅程映射和预测建模功能。这种整合优化了行销策略、改善了客户服务并推动了收入成长。此外，还可以促进跨通路洞察，使企业能够做出更明智的决策。随着企业优先考虑数据驱动策略以改善客户体验并推动成功，对与全通路分析平台整合的语音分析解决方案的需求持续成长。

随着公司扩展到多元化市场，对支援多种语言和通讯管道的语音分析解决方案的需求不断增长。企业希望科技能擅长转录、分析和理解不同语言和跨不同管道（例如电话、电子邮件和社群媒体）的对话。具有此类功能的解决方案可以全面洞察客户情绪、偏好和行为，以提高服务品质和客户体验。透过优先考虑多语言和多通路支持，公司旨在调整其策略，以满足全球客户群的多样化需求。

语音分析市场报告亮点

2023年，解决方案部门占销售额的最大占有率，重点关注客户体验、客製化和可扩展性以及整合能力。

2023年，专注于客户洞察、潜在客户开发和转换以及销售绩效监控的销售和行销部门在销售额中占据很大占有率。

由于可扩展性和灵活性、成本效率和快速部署，基于云端的细分市场预计将在预测期内显着增长。

由于电子健康记录的采用增加、患者护理和体验的改善、远距医疗和远端患者监控，预计医疗保健行业将在预测期内显着增长。

2023 年，由于关键参与者的大量存在、监管合规要求和技术基础设施，北美地区占据了重要的市场占有率。

该市场与 Avaya Inc.、AWS、CallMiner、Google、NICE Ltd.、OpenText、Verint Systems Inc. 和遍布全球的 VoiceBase, Inc. 等市场竞争对手竞争激烈。

目录

第一章简介

第二章执行摘要

第三章研究方法论

第四章全球语音分析市场洞察

  • 语音分析 - 产业快照
  • 语音分析市场动态
    • 驱动因素和机遇
      • 由于语音资料量的增加，产品需求预计将增加
      • 人工智慧和机器学习的日益普及预计将推动语音分析市场的成长。
    • 限制因素和课题
      • 对资料隐私和安全的担忧可能会阻碍市场成长
  • PESTLE分析
  • 语音分析产业的趋势
  • 价值链分析
  • COVID-19 影响分析

第五章全球语音分析市场：依产品分类

  • 主要发现
  • 介绍
  • 解决方案
  • 服务

第六章全球语音分析市场：依业务功能划分

  • 主要发现
  • 介绍
  • 销售和营销
  • 财会
  • 运营和供应链
  • 其他

第七章全球语音分析市场：依最终用途产业

  • 主要发现
  • 介绍
  • 英国
  • 汽车/交通
  • 卫生保健
  • 零售和电子商务
  • 资讯科技和通讯
  • 媒体和娱乐
  • 其他

第 8 章全球语音分析市场：依部署模型

  • 主要发现
  • 介绍
  • 基于云的
  • 本地

第九章全球语音分析市场：依地区

  • 主要发现
  • 介绍
    • 语音分析市场评估：依地区划分，2019-2032 年
  • 北美
    • 北美：依产品划分，2019-2032
    • 北美：依部署模式，2019-2032
    • 北美：依业务职能划分，2019-2032
    • 北美：依最终用途产业划分，2019-2032
    • 美国
    • 加拿大
  • 欧洲
    • 欧洲：依产品划分，2019-2032
    • 欧洲：依部署模式，2019-2032
    • 欧洲：依业务职能划分，2019-2032
    • 欧洲：依最终用途产业划分，2019-2032
    • 英国
    • 法国
    • 德国
    • 义大利
    • 西班牙
    • 荷兰
    • 俄罗斯
  • 亚太地区
    • 亚太地区：依产品划分，2019-2032
    • 亚太地区：依部署模式划分，2019-2032 年
    • 亚太地区：依业务职能划分，2019-2032 年
    • 亚太地区：依最终用途产业划分，2019-2032 年
    • 中国
    • 印度
    • 日本
    • 马来西亚
    • 印度尼西亚
    • 韩国
  • 中东/非洲
    • 中东和非洲：依产品划分，2019-2032
    • 中东和非洲：依部署模式划分，2019-2032
    • 中东和非洲：依业务职能划分，2019-2032 年
    • 中东和非洲：依最终用途产业划分，2019-2032 年
    • 沙乌地阿拉伯
    • 南非
    • 以色列
    • 阿拉伯联合酋长国
  • 拉丁美洲
    • 拉丁美洲：依产品分类，2019-2032
    • 拉丁美洲：依部署模式划分，2019-2032
    • 拉丁美洲：依业务职能划分，2019-2032 年
    • 拉丁美洲：依最终用途产业划分，2019-2032 年
    • 墨西哥
    • 巴西
    • 阿根廷

第10章 竞争格局

  • 扩张和收购分析
    • 扩张
    • 收购
  • 伙伴关係/协作/协议/揭露

第十一章公司简介

  • Almawave
  • Avaya Inc.
  • AWS
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • Google
  • Invoca
  • NICE Ltd.
  • OpenText
  • Talkdesk, Inc.
  • Verint Systems Inc.
  • Voci Technologies Incorporated
  • VoiceBase, Inc.
  • Vonage
Product Code: PM4824

The global Speech Analytics market size is expected to reach USD 11,452.66 Million by 2032, according to a new study by Polaris Market Research. The report "Speech Analytics Market Share, Size, Trends, Industry Analysis Report, By Offering (Solution, Services); By Business Function; By Deployment Model; By End Use Industry; By Region; Segment Forecast, 2024- 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The speech analytics market is witnessing substantial growth driven by the rising demand for real-time insights across industries. Organizations utilize speech analytics technology to extract valuable insights from customer interactions, such as phone calls and social media conversations. Real-time transcription, sentiment analysis, and topic categorization empower businesses to understand customer sentiments instantly. Moreover, speech analytics aids in identifying trends, monitoring agent performance, and detecting potential issues in real-time, driving informed decision-making and enhancing customer experiences. Industries like telecommunications, finance, healthcare, retail, and hospitality increasingly adopt speech analytics solutions to stay competitive.

Industries face rigorous regulatory mandates and heightened scrutiny regarding data privacy and security. Speech analytics solutions provide essential capabilities to ensure compliance with regulations like GDPR, HIPAA, and PCI-DSS by monitoring and analyzing customer interactions. They detect potential compliance breaches, identify fraudulent activities, and mitigate risks associated with non-compliance. Particularly in highly regulated sectors such as finance and healthcare, speech analytics play a vital role in mitigating legal and reputational risks. By leveraging advanced natural language processing and machine learning, organizations proactively identify compliance issues, driving market expansion and innovation in the speech analytics market.

Integration with omnichannel analytics further drives growth in the speech analytics market. Businesses aiming for seamless, personalized customer experiences across multiple channels recognize the importance of comprehensive omnichannel analytics. Speech analytics solutions contribute by analyzing voice interactions alongside other channel data. By incorporating speech analytics into omnichannel platforms, organizations gain a holistic view of customer interactions, enhancing journey mapping and predictive modeling capabilities. This integration optimizes marketing strategies, improves customer service, and drives revenue growth. Moreover, it facilitates cross-channel insights, empowering businesses to make informed decisions. The demand for speech analytics solutions integrated with omnichannel analytics platforms continues to rise as businesses prioritize data-driven strategies to enhance customer experiences and drive success.

As businesses extend operations into diverse markets, there's a growing necessity for speech analytics solutions capable of handling multiple languages and communication channels. Organizations seek technology adept at transcribing, analyzing, and comprehending conversations in various languages and across different channels, including phone calls, emails, and social media. Solutions with these capabilities provide comprehensive insights into customer sentiments, preferences, and behaviors, enhancing service quality and customer experiences. By prioritizing multilingual and multichannel support, businesses aim to tailor strategies to meet the diverse needs of their global customer base.

Speech Analytics Market Report Highlights

In 2023, the solution segment held significant revenue share owing to focus on customer experience, customization and scalability, and integration capabilities.

In 2023, the sales and marketing segment held significant revenue share owing to focus on customer insights, lead generation and conversion, and sales performance monitoring.

The cloud-based segment is expected to experience significant growth during the forecast period owing to scalability and flexibility, cost efficiency, and rapid deployment.

The healthcare segment is expected to experience significant growth during the forecast period owing to increasing adoption of electronic health records, enhanced patient care and experience, and telehealth and remote patient monitoring.

In 2023, North America region accounted for a significant market share due to large presence of key players, regulatory compliance requirements, and technological infrastructure.

The market is highly competitive owing to the existence of market players with a global presence, including Avaya Inc., AWS, CallMiner, Google, NICE Ltd., OpenText, Verint Systems Inc., and VoiceBase, Inc. among others.

Polaris Market Research has segmented the Speech Analytics market report based on offering, business function, deployment model, end use industry, and region:

Speech Analytics, Offering Outlook (Revenue - USD Million, 2019 - 2032)

  • Solution
  • Services

Speech Analytics, Business Function Outlook (Revenue - USD Million, 2019 - 2032)

  • Sales and Marketing
  • Finance and Accounting
  • Operations and Supply Chain
  • Others

Speech Analytics, Deployment Model Outlook (Revenue - USD Million, 2019 - 2032)

  • Cloud-based
  • On-premise

Speech Analytics, End Use Industry Outlook (Revenue - USD Million, 2019 - 2032)

  • BFSI
  • Automotive and Transportation
  • Healthcare
  • Retail and E-commerce
  • IT and Telecom
  • Media and Entertainment
  • Others

Speech Analytics, Regional Outlook (Revenue - USD Million, 2019 - 2032)

  • North America
  • U.S.
  • Canada
  • Europe
  • France
  • Germany
  • UK
  • Italy
  • Netherlands
  • Spain
  • Russia
  • Asia Pacific
  • Japan
  • China
  • India
  • Malaysia
  • Indonesia
  • South Korea
  • Latin America
  • Brazil
  • Mexico
  • Argentina
  • Middle East & Africa
  • Saudi Arabia
  • UAE
  • Israel
  • South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Speech Analytics Market Insights

  • 4.1. Speech Analytics - Industry Snapshot
  • 4.2. Speech Analytics Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Increasing volume of voice data is projected to spur the product demand
      • 4.2.1.2. Growing adoption of AI and machine learning is expected to drive speech analytics market growth
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. Data privacy and security concerns are likely to impede the market growth
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTLE Analysis
  • 4.5. Speech Analytics Industry Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global Speech Analytics Market, by Offering

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • 5.3. Solution
    • 5.3.1. Global Speech Analytics Market, by Solution, by Region, 2019-2032 (USD Million)
  • 5.4. Services
    • 5.4.1. Global Speech Analytics Market, by Services, by Region, 2019-2032 (USD Million)

6. Global Speech Analytics Market, by Business Function

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • 6.3. Sales and Marketing
    • 6.3.1. Global Speech Analytics Market, by Sales and Marketing, by Region, 2019-2032 (USD Million)
  • 6.4. Finance and Accounting
    • 6.4.1. Global Speech Analytics Market, by Finance and Accounting, by Region, 2019-2032 (USD Million)
  • 6.5. Operations and Supply Chain
    • 6.5.1. Global Speech Analytics Market, by Operations and Supply Chain, by Region, 2019-2032 (USD Million)
  • 6.6. Others
    • 6.6.1. Global Speech Analytics Market, by Others, by Region, 2019-2032 (USD Million)

7. Global Speech Analytics Market, by End Use Industry

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 7.3. BFSI
    • 7.3.1. Global Speech Analytics Market, by BFSI, by Region, 2019-2032 (USD Million)
  • 7.4. Automotive and Transportation
    • 7.4.1. Global Speech Analytics Market, by Automotive and Transportation, by Region, 2019-2032 (USD Million)
  • 7.5. Healthcare
    • 7.5.1. Global Speech Analytics Market, by Healthcare, by Region, 2019-2032 (USD Million)
  • 7.6. Retail and E-commerce
    • 7.6.1. Global Speech Analytics Market, by Retail and E-commerce, by Region, 2019-2032 (USD Million)
  • 7.7. IT and Telecom
    • 7.7.1. Global Speech Analytics Market, by IT and Telecom, by Region, 2019-2032 (USD Million)
  • 7.8. Media and Entertainment
    • 7.8.1. Global Speech Analytics Market, by Media and Entertainment, by Region, 2019-2032 (USD Million)
  • 7.9. Others
    • 7.9.1. Global Speech Analytics Market, by Others, by Region, 2019-2032 (USD Million)

8. Global Speech Analytics Market, by Deployment Model

  • 8.1. Key Findings
  • 8.2. Introduction
    • 8.2.1. Global Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • 8.3. Cloud-based
    • 8.3.1. Global Speech Analytics Market, by Cloud-based, by Region, 2019-2032 (USD Million)
  • 8.4. On-premise
    • 8.4.1. Global Speech Analytics Market, by On-premise, by Region, 2019-2032 (USD Million)

9. Global Speech Analytics Market, by Geography

  • 9.1. Key findings
  • 9.2. Introduction
    • 9.2.1. Speech Analytics Market Assessment, By Geography, 2019-2032 (USD Million)
  • 9.3. Speech Analytics Market - North America
    • 9.3.1. North America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.3.2. North America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.3.3. North America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.3.4. North America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.3.5. Speech Analytics Market - U.S.
      • 9.3.5.1. U.S.: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.3.5.2. U.S.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.3.5.3. U.S.: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.3.5.4. U.S.: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.3.6. Speech Analytics Market - Canada
      • 9.3.6.1. Canada: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.3.6.2. Canada: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.3.6.3. Canada: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.3.6.4. Canada: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.4. Speech Analytics Market - Europe
    • 9.4.1. Europe: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.4.2. Europe: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.4.3. Europe: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.4.4. Europe: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.5. Speech Analytics Market - UK
      • 9.4.5.1. UK: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.5.2. UK: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.5.3. UK: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.5.4. UK: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.6. Speech Analytics Market - France
      • 9.4.6.1. France: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.6.2. France: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.6.3. France: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.6.4. France: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.7. Speech Analytics Market - Germany
      • 9.4.7.1. Germany: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.7.2. Germany: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.7.3. Germany: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.7.4. Germany: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.8. Speech Analytics Market - Italy
      • 9.4.8.1. Italy: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.8.2. Italy: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.8.3. Italy: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.8.4. Italy: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.9. Speech Analytics Market - Spain
      • 9.4.9.1. Spain: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.9.2. Spain: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.9.3. Spain: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.9.4. Spain: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.10. Speech Analytics Market - Netherlands
      • 9.4.10.1. Netherlands: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.10.2. Netherlands: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.10.3. Netherlands: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.10.4. Netherlands: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.11. Speech Analytics Market - Russia
      • 9.4.11.1. Russia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.11.2. Russia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.11.3. Russia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.11.4. Russia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.5. Speech Analytics Market - Asia Pacific
    • 9.5.1. Asia Pacific: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.5.2. Asia Pacific: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.5.3. Asia Pacific: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.5.4. Asia Pacific: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.5. Speech Analytics Market - China
      • 9.5.5.1. China: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.5.2. China.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.5.3. China: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.5.4. China: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.6. Speech Analytics Market - India
      • 9.5.6.1. India: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.6.2. India.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.6.3. India: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.6.4. India: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.7. Speech Analytics Market - Japan
      • 9.5.7.1. Japan: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.7.2. Japan.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.7.3. Japan: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.7.4. Japan: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.8. Speech Analytics Market - Malaysia
      • 9.5.8.1. Malaysia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.8.2. Malaysia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.8.3. Malaysia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.8.4. Malaysia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.9. Speech Analytics Market - Indonesia
      • 9.5.9.1. Indonesia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.9.2. Indonesia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.9.3. Indonesia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.9.4. Indonesia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.10. Speech Analytics Market - South Korea
      • 9.5.10.1. South Korea: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.10.2. South Korea.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.10.3. South Korea: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.10.4. South Korea: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.6. Speech Analytics Market - Middle East & Africa
    • 9.6.1. Middle East & Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.6.2. Middle East & Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.6.3. Middle East & Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.6.4. Middle East & Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.5. Speech Analytics Market - Saudi Arabia
      • 9.6.5.1. Saudi Arabia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.5.2. Saudi Arabia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.5.3. Saudi Arabia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.5.4. Saudi Arabia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.6. Speech Analytics Market - South Africa
      • 9.6.6.1. South Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.6.2. South Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.6.3. South Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.6.4. South Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.7. Speech Analytics Market - Israel
      • 9.6.7.1. Israel: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.7.2. Israel: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.7.3. Israel: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.7.4. Israel: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.8. Speech Analytics Market - UAE
      • 9.6.8.1. UAE: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.8.2. UAE: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.8.3. UAE: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.8.4. UAE: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.7. Speech Analytics Market - Latin America
    • 9.7.1. Latin America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.7.2. Latin America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.7.3. Latin America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.7.4. Latin America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.5. Speech Analytics Market - Mexico
      • 9.7.5.1. Mexico: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.5.2. Mexico: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.5.3. Mexico: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.5.4. Mexico: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.6. Speech Analytics Market - Brazil
      • 9.7.6.1. Brazil: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.6.2. Brazil: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.6.3. Brazil: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.6.4. Brazil: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.7. Speech Analytics Market - Argentina
      • 9.7.7.1. Argentina: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.7.2. Argentina: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.7.3. Argentina: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.7.4. Argentina: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)

10. Competitive Landscape

  • 10.1. Expansion and Acquisition Analysis
    • 10.1.1. Expansion
    • 10.1.2. Acquisitions
  • 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

  • 11.1. Almawave
    • 11.1.1. Company Overview
    • 11.1.2. Financial Performance
    • 11.1.3. Product Benchmarking
    • 11.1.4. Recent Development
  • 11.2. Avaya Inc.
    • 11.2.1. Company Overview
    • 11.2.2. Financial Performance
    • 11.2.3. Product Benchmarking
    • 11.2.4. Recent Development
  • 11.3. AWS
    • 11.3.1. Company Overview
    • 11.3.2. Financial Performance
    • 11.3.3. Product Benchmarking
    • 11.3.4. Recent Development
  • 11.4. Calabrio, Inc.
    • 11.4.1. Company Overview
    • 11.4.2. Financial Performance
    • 11.4.3. Product Benchmarking
    • 11.4.4. Recent Development
  • 11.5. CallMiner
    • 11.5.1. Company Overview
    • 11.5.2. Financial Performance
    • 11.5.3. Product Benchmarking
    • 11.5.4. Recent Development
  • 11.6. Genesys
    • 11.6.1. Company Overview
    • 11.6.2. Financial Performance
    • 11.6.3. Product Benchmarking
    • 11.6.4. Recent Development
  • 11.7. Google
    • 11.7.1. Company Overview
    • 11.7.2. Financial Performance
    • 11.7.3. Product Benchmarking
    • 11.7.4. Recent Development
  • 11.8. Invoca
    • 11.8.1. Company Overview
    • 11.8.2. Financial Performance
    • 11.8.3. Product Benchmarking
    • 11.8.4. Recent Development
  • 11.9. NICE Ltd.
    • 11.9.1. Company Overview
    • 11.9.2. Financial Performance
    • 11.9.3. Product Benchmarking
    • 11.9.4. Recent Development
  • 11.10. OpenText
    • 11.10.1. Company Overview
    • 11.10.2. Financial Performance
    • 11.10.3. Product Benchmarking
    • 11.10.4. Recent Development
  • 11.11. Talkdesk, Inc.
    • 11.11.1. Company Overview
    • 11.11.2. Financial Performance
    • 11.11.3. Product Benchmarking
    • 11.11.4. Recent Development
  • 11.12. Verint Systems Inc.
    • 11.12.1. Company Overview
    • 11.12.2. Financial Performance
    • 11.12.3. Product Benchmarking
    • 11.12.4. Recent Development
  • 11.13. Voci Technologies Incorporated
    • 11.13.1. Company Overview
    • 11.13.2. Financial Performance
    • 11.13.3. Product Benchmarking
    • 11.13.4. Recent Development
  • 11.14. VoiceBase, Inc.
    • 11.14.1. Company Overview
    • 11.14.2. Financial Performance
    • 11.14.3. Product Benchmarking
    • 11.14.4. Recent Development
  • 11.15. Vonage
    • 11.15.1. Company Overview
    • 11.15.2. Financial Performance
    • 11.15.3. Product Benchmarking
    • 11.15.4. Recent Development

List of Tables

  • Table 1 Global Speech Analytics Market, by Offering, by Region, 2019-2032 (USD Million)
  • Table 2 Global Speech Analytics Market, by Business Function, by Region, 2019-2032 (USD Million)
  • Table 3 Global Speech Analytics Market, by End Use Industry, by Region, 2019-2032 (USD Million)
  • Table 4 Global Speech Analytics Market, by Deployment Model, by Region, 2019-2032 (USD Million)
  • Table 5 Speech Analytics Market Assessment, By Geography, 2019-2032 (USD Million)
  • Table 6 North America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 7 North America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 8 North America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 9 North America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 10 U.S.: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 11 U.S.: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 12 U.S.: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 13 U.S.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 14 Canada: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 15 Canada: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 16 Canada: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 17 Canada: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 18 Europe: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 19 Europe: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 20 Europe: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 21 Europe: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 22 Germany: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 23 Germany: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 24 Germany: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 25 Germany: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 26 France: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 27 France: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 28 France: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 29 France: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 30 UK: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 31 UK: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 32 UK: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 33 UK: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 34 Italy: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 35 Italy: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 36 Italy: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 37 Italy: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 38 Netherlands: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 39 Netherlands: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 40 Netherlands: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 41 Netherlands: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 42 Spain: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 43 Spain: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 44 Spain: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 45 Spain: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 46 Russia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 47 Russia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 48 Russia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 49 Russia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 50 Asia Pacific: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 51 Asia Pacific: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 52 Asia Pacific: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 53 Asia Pacific: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 54 China: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 55 China: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 56 China: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 57 China: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 58 Japan: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 59 Japan: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 60 Japan: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 61 Japan: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 62 India: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 63 India: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 64 India: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 65 India: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 66 Indonesia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 67 Indonesia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 68 Indonesia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 69 Indonesia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 70 Malaysia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 71 Malaysia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 72 Malaysia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 73 Malaysia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 74 South Korea: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 75 South Korea: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 76 South Korea: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 77 South Korea: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 78 Latin America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 79 Latin America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 80 Latin America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 81 Latin America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 82 Brazil: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 83 Brazil: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 84 Brazil: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 85 Brazil: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 86 Mexico: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 87 Mexico: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 88 Mexico: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 89 Mexico: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 90 Argentina: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 91 Argentina: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 92 Argentina: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 93 Argentina: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 94 Middle East & Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 95 Middle East & Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 96 Middle East & Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 97 Middle East & Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 98 UAE: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 99 UAE: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 100 UAE: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 101 UAE: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 102 Saudi Arabia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 103 Saudi Arabia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 104 Saudi Arabia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 105 Saudi Arabia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 106 South Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 107 South Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 108 South Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 109 South Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 110 Israel: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 111 Israel: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 112 Israel: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 113 Israel: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)

List of Figures

  • Figure 1. Global Speech Analytics Market, 2019-2032 (USD Million)
  • Figure 2. Integrated Ecosystem
  • Figure 3. Research Methodology: Top-Down & Bottom-Up Deployment Model
  • Figure 4. Market by Geography
  • Figure 5. Porter's Five Forces
  • Figure 6. Market by Offering
  • Figure 7. Global Speech Analytics Market, by Offering, 2021 & 2030 (USD Million)
  • Figure 8. Market by Deployment Model
  • Figure 9. Global Speech Analytics Market, by Deployment Model, 2021 & 2030 (USD Million)
  • Figure 10. Market by Business Function
  • Figure 11. Global Speech Analytics Market, by Business Function, 2021 & 2030 (USD Million)
  • Figure 12. Market by End Use Industry
  • Figure 13. Global Speech Analytics Market, by End Use Industry, 2021 & 2030 (USD Million)