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市场调查报告书
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1541376

2024-2032 年按类型、部署、企业规模、最终用途和区域分類的语音分析市场报告

Speech Analytics Market Report by Type, Deployment, Enterprise Size, End Use, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 140 Pages | 商品交期: 2-3个工作天内

价格

IMARC Group年，全球语音分析市场规模达到 26 亿美元。对客户洞察的需求不断增长，人工智慧和自然语言处理技术的进步，以及对增强客户体验和减轻潜在风险的需求不断增加，是推动市场发展的一些关键因素。

语音分析是一种强大的工具，它依靠人工智慧技术来分析和提取口语中的有用资讯。它涉及应用各种语言、语音和统计方法来辨别模式并从语音资料中获得见解。在呼叫中心环境中越来越多地利用语音分析来识别情绪、检测合规性和风险、改善客户服务、增强营运和推动策略决策，这正在支持市场的成长。除此之外，透过将非结构化音讯资料转换为结构化资料，语音分析为提高客户满意度、提高员工绩效和发现成长机会提供了宝贵的资源。此外，它的功能超越了简单的转录范围，还可以进行情绪分析、关键字发现和趋势检测。因此，商业智慧使用语音分析来更好地了解客户并优化营运效率。

组织越来越重视改善客户体验作为差异化手段，这导致对语音分析等解决方案的需求不断增加，以提供有关客户行为和偏好的宝贵见解。此外，对合规性和风险管理的需求不断增长，鼓励公司采用语音分析等技术来确保合规性并降低潜在风险。除此之外，随着各种沟通管道的使用越来越多，组织正在关注全通路策略，以确保一致且无缝的客户体验。此外，由于跨行业的数位转型倡议，资料量呈指数级增长，这推动了对语音分析等技术的需求，以有效管理这些资料并从中获取见解。此外，人工智慧（AI）、机器学习和其他先进技术的整合正在提高语音分析的效率和准确性。

语音分析市场趋势/驱动因素：

先进技术的融合

将人工智慧 (AI) 和机器学习 (ML) 等先进技术整合到语音分析解决方案中是推动市场的关键因素之一。语音分析软体利用这些技术来准确解释人类语言、辨识情绪，甚至根据言语和非言语线索预测客户行为。人工智慧和机器学习的发展正在实现更复杂的预测能力，从而增强了语音分析带来的商业价值。此外，这些技术有助于分析即时对话并提供即时见解，企业可以利用这些见解来改善客户互动。此外，基于云端的语音分析解决方案提供可扩展性、灵活性和成本效益，并且消除了企业投资和管理大量 IT 基础设施的需要，使各种规模的组织都可以更轻鬆地进行语音分析。

客户体验管理的需求不断增长

目前，企业越来越注重采用语音分析来理解和增强客户旅程。语音分析可以深入洞察客户互动，包括痛点、偏好和满意度。这种理解使企业能够提供有针对性的个人化行销讯息、优惠和建议。使用洞察驱动的策略来改善客户体验的趋势不断上升，这提供了良好的市场前景。语音分析使企业能够即时识别客户提出的重复出现的问题或投诉，并允许企业采取必要的措施来解决这些问题。这种积极主动的方法有助于及时解决客户问题，减少客户满意度并提高客户忠诚度。

监理合规性

多个行业的监管日益严格是推动全球语音分析市场的重要因素。金融、医疗保健和电信等某些行业受到严格监管，对资料安全和隐私有严格的要求。在这些产业中，语音分析工具对于维持合规性是不可或缺的。例如，它们透过监控和分析所有客户通讯来帮助金融机构遵守《多德弗兰克法案》等法规。同样，在医疗保健领域，语音分析可以透过识别敏感患者资讯被不当共享的情况来帮助确保遵守健康保险可移植性和责任法案 (HIPAA)。

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 数据来源
    • 主要来源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球语音分析市场

  • 市场概况
  • 市场表现
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：按类型

  • 解决方案
    • 市场趋势
    • 市场预测
  • 服务
    • 市场趋势
    • 市场预测

第 7 章：市场区隔：依部署

  • 本地
    • 市场趋势
    • 市场预测
  • 基于云端
    • 市场趋势
    • 市场预测

第 8 章：市场区隔：依企业规模

  • 中小企业
    • 市场趋势
    • 市场预测
  • 大型企业
    • 市场趋势
    • 市场预测

第 9 章：市场区隔：最终用途别

  • BFSI
    • 市场趋势
    • 市场预测
  • 资讯科技和电信
    • 市场趋势
    • 市场预测
  • 零售
    • 市场趋势
    • 市场预测
  • 卫生保健
    • 市场趋势
    • 市场预测
  • 政府
    • 市场趋势
    • 市场预测
  • 款待
    • 市场趋势
    • 市场预测
  • 其他的
    • 市场趋势
    • 市场预测

第 10 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场趋势
    • 市场细分：按国家/地区
    • 市场预测

第 11 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 12 章：价值链分析

第 13 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 14 章：价格分析

第15章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Almawave SpA
    • ASC Technologies AG
    • Avaya
    • Calabrio, Inc.
    • CallMiner
    • Clarabridge
    • GemaTech
    • Genesys
    • inContact (NICE Systems)
    • OnviSource Inc.
    • OPEX Hosting
    • Verint System Inc.
Product Code: SR112024A3884

The global speech analytics market size reached US$ 2.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 12.6 Billion by 2032, exhibiting a growth rate (CAGR) of 18.5% during 2024-2032. The increasing demand for customer insights, advancements in artificial intelligence and natural language processing technologies, and the escalating need for enhanced customer experience and mitigating potential risks represent some of the key factors driving the market.

Speech analytics is a powerful tool that relies on artificial intelligence technology to analyze and extract useful information from spoken language. It involves the application of various linguistic, phonetic, and statistical methodologies to discern patterns and gain insights from voice data. The growing utilization of speech analytics in call center environments to identify emotions, detect compliance and risk, improve customer service, enhance operations, and drive strategic decision-making is supporting the market growth. Apart from this, by transforming unstructured audio data into structured data, speech analytics offers a valuable resource for improving customer satisfaction, enhancing employee performance, and identifying growth opportunities. Moreover, its capabilities extend beyond simple transcription, allowing for sentiment analysis, keyword spotting, and trend detection. As a result, business intelligence uses speech analytics to understand customers better and optimize operational efficiency.

The growing emphasis of organizations on improving customer experience as a means of differentiation is leading to the escalating demand for solutions like speech analytics to provide valuable insights into customer behaviors and preferences. Additionally, the increasing need for compliance and risk management is encouraging companies to adopt technologies like speech analytics to ensure compliance and mitigate potential risks. Apart from this, with the increasing use of various communication channels, organizations are focusing on an omnichannel strategy to ensure a consistent and seamless customer experience. Furthermore, there is an exponential increase in data volume due to digital transformation initiatives across industries, which is driving the need for technologies like speech analytics to manage and gain insights from this data effectively. Moreover, the integration of artificial intelligence (AI), machine learning, and other advanced technologies is improving the efficacy and accuracy of speech analytics.

Speech Analytics Market Trends/Drivers:

Integration of advanced technologies

The integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) into speech analytic solutions represents one of the key factors driving the market. Speech analytics software leverages these technologies to accurately interpret human language, identify emotions, and even predict customer behavior based on verbal and non-verbal cues. The evolution of AI and ML is enabling more sophisticated predictive capabilities, enhancing the business value derived from speech analytics. Furthermore, these technologies help analyze real-time conversations and offer immediate insights that businesses can use to improve customer interactions as they occur. Moreover, cloud-based speech analytics solutions offer scalability, flexibility, and cost-effectiveness and eliminate the need for businesses to invest in and manage extensive IT infrastructure, making speech analytics more accessible to organizations of all sizes.

Growing need for customer experience management

Presently, businesses are increasingly focusing on the adoption of speech analytics to understand and enhance the customer journey. Speech analytics provides in-depth insights into customer interactions, including pain points, preferences, and satisfaction levels. This understanding enables businesses to deliver targeted and personalized marketing messages, offers, and recommendations. The rising trend of using insights-driven strategies to improve customer experience is offering a favorable market outlook. Speech analytics enables businesses to identify recurring issues or complaints raised by customers in real time and allows companies to take required measures to address them. This proactive approach helps in resolving customer problems promptly, reducing customer dissatisfaction, and increasing customer loyalty.

Regulatory compliance

The increasing rigor of regulations across multiple industries is a significant factor driving the global speech analytics market. Certain sectors like finance, healthcare, and telecommunications are heavily regulated, with stringent requirements for data security and privacy. In these industries, speech analytics tools are indispensable for maintaining compliance. For example, they help financial institutions comply with regulations such as the Dodd-Frank Act by enabling the monitoring and analysis of all customer communications. Similarly, in the healthcare sector, speech analytics can help ensure adherence to the health insurance portability and accountability act (HIPAA) by identifying instances of sensitive patient information being shared improperly.

Speech Analytics Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global speech analytics market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on type, deployment, enterprise size and end use.

Breakup by Type:

Solution

Service

Solution represents the largest market segment

The report has provided a detailed breakup and analysis of the market based on the type. This includes solution and service. According to the report, solution represented the largest segment.

The surge in the volume of data due to increased digitalization requires effective tools for data management and analysis. Speech analytics solutions aid in handling this increasing data volume and transforming it into actionable insights. Additionally, businesses are increasingly focusing on improving customer satisfaction, which is catalyzing the demand for speech analytics solutions. These solutions help companies understand customer behavior, identify trends, and spot issues, enabling them to deliver better customer experiences.

Service-based speech analytics refers to the array of services associated with the deployment, usage, support, and management of speech analytics solutions in an organization. They offer technical support and regular system checks that help businesses avoid downtime and resolve any issues promptly. Additionally, they provide necessary support during the implementation phase and ensure a smooth integration of speech analytics solutions into existing systems.

Breakup by Deployment:

On-premises

Cloud-based

On-premises accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the deployment. This includes on-premises and cloud-based. According to the report, on-premises represented the largest segment.

On-premises deployment refers to the installation and operation of speech analytics software within the premises of an organization. It involves the acquisition of hardware and software licenses and the responsibility for maintenance, security, and data management. There is a rise in the deployment of on-premises speech analytics across industries with strict data security and privacy regulations, such as finance, and healthcare for greater flexibility and control over their speech analytics environment. Apart from this, these speech analytics are increasingly used in small and medium-sized enterprises.

Breakup by Enterprise Size:

Small and Medium Enterprises

Large Enterprises

Small and medium enterprises (SMEs) represent the largest application segment in the market

The report has provided a detailed breakup and analysis of the market based on enterprise size. This includes small and medium enterprises and large enterprises. According to the report, small and medium enterprises hold the largest market segment. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling SMEs to understand their customers better and tailor their products, services, and customer support accordingly. By leveraging speech analytics, SMEs can enhance customer satisfaction, loyalty, and gain a competitive edge in the market. SMEs often have limited resources and need to optimize their operations for maximum efficiency. Speech analytics helps SMEs streamline their customer interactions, identify process bottlenecks, and improve agent performance.

Breakup by End Use:

BFSI

IT and Telecommunication

Retail

Healthcare

Government

Hospitality

Others

BFSI holds the largest market share

The report has provided a detailed breakup and analysis of the market based on end use. This includes BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others. According to the report, BFSI accounted for the largest market share.

The increasing use of speech analytics in the BFSI sector helps in monitoring customer interactions to ensure adherence to regulations, such as the Dodd-Frank Act or the Payment Card Industry Data Security Standard (PCI DSS). Additionally, the BFSI sector is highly customer-centric, and delivering exceptional customer experiences is a top priority. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling organizations to understand customer needs and enhance service quality. Apart from this, fraud detection and prevention are paramount in the BFSI industry, and speech analytics tools can identify suspicious or fraudulent activities by analyzing customer conversations. Furthermore, speech analytics provides valuable data for market research and competitive analysis within the BFSI sector. This information enables BFSI institutions to identify new market opportunities, adapt their offerings, and stay ahead in a competitive landscape.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest speech analytics market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represented the largest market.

The establishment of well-developed information technology (IT) and telecommunications infrastructure in North America represents one of the key factors favoring the market growth. Additionally, the presence of various leading global providers of speech analytics solutions in the region, coupled with their continuous efforts in product innovation and enhancement is contributing to the market growth. Apart from this, there is a rise in the use of speech analytics solutions across various industries, such as retail, banking, financial services, healthcare, and insurance, to improve customer experience, ensure compliance, and gain valuable business insights. Furthermore, the expansion of public and private organizations, along with the rising adoption of cloud-based solutions is positively influencing the market in the region.

Competitive Landscape:

Companies are investing in research and development (R&D) to enhance the capabilities of speech analytics solutions. They are incorporating advanced technologies, such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and sentiment analysis to improve speech recognition accuracy, sentiment analysis, and predictive analytics capabilities. These advancements enable more precise analysis of customer conversations and deliver more valuable insights. They are also developing industry-specific speech analytics solutions tailored to the unique requirements of various sectors. For example, they are creating solutions designed specifically for the BFSI industry, healthcare sector, and contact centers. These industry-specific solutions incorporate specialized functionalities, compliance monitoring features, and integration capabilities with industry-specific systems to address the specific needs and regulatory requirements of each sector.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Almawave S.p.A.

ASC Technologies AG

Avaya

Calabrio, Inc.

CallMiner

Clarabridge

GemaTech

Genesys

inContact (NICE Systems)

OnviSource Inc.

OPEX Hosting

Verint System Inc.

Recent Developments:

In September 2021, CallMiner, a global leader of conversation analytics for business improvement, announced that the CallMiner Eureka Platform combined with Microsoft Azure Speech to Text is expected to deliver a powerful and unified solution.

In November 2022, Global CX Solutions provider Startek deployed Verint Speech Analytics to enable world-class experiences for customers.

Key Questions Answered in This Report:

  • How has the global speech analytics market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global speech analytics market?
  • What is the impact of each driver, restraint, and opportunity on the global speech analytics market?
  • What are the key regional markets?
  • Which countries represent the most attractive speech analytics market?
  • What is the breakup of the market based on the type?
  • Which is the most attractive type in the speech analytics market?
  • What is the breakup of the market based on the deployment?
  • Which is the most attractive deployment in the speech analytics market?
  • What is the breakup of the market based on the enterprise size?
  • Which is the most attractive enterprise size in the speech analytics market?
  • What is the breakup of the market based on the end use?
  • Which is the most attractive end use in the speech analytics market?
  • What is the competitive structure of the global speech analytics market?
  • Who are the key players/companies in the global speech analytics market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Speech Analytics Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Service
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Deployment

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Enterprise Size

  • 8.1 Small and Medium Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 IT and Telecommunication
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Retail
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Healthcare
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Government
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Hospitality
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Almawave S.p.A.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
    • 15.3.2 ASC Technologies AG
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
    • 15.3.3 Avaya
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4 Calabrio, Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 CallMiner
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 Clarabridge
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 GemaTech
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
    • 15.3.8 Genesys
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9 inContact (NICE Systems)
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 OnviSource Inc.
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11 OPEX Hosting
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio
    • 15.3.12 Verint System Inc.
      • 15.3.12.1 Company Overview
      • 15.3.12.2 Product Portfolio
      • 15.3.12.3 Financials
      • 15.3.12.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Speech Analytics Market: Major Drivers and Challenges
  • Figure 2: Global: Speech Analytics Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Speech Analytics Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Speech Analytics Market: Breakup by Type (in %), 2023
  • Figure 5: Global: Speech Analytics Market: Breakup by Deployment (in %), 2023
  • Figure 6: Global: Speech Analytics Market: Breakup by Enterprise Size (in %), 2023
  • Figure 7: Global: Speech Analytics Market: Breakup by End Use (in %), 2023
  • Figure 8: Global: Speech Analytics Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Speech Analytics (Solution) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Speech Analytics (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Speech Analytics (Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Speech Analytics (Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Speech Analytics (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Speech Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Speech Analytics (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Speech Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Speech Analytics (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Speech Analytics (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Speech Analytics (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Speech Analytics (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Speech Analytics (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Speech Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Speech Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Speech Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Speech Analytics (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Speech Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Speech Analytics (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Speech Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Speech Analytics (Government) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Speech Analytics (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Speech Analytics (Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Speech Analytics (Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Speech Analytics (Other End Uses) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Speech Analytics (Other End Uses) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: North America: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: North America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: United States: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: United States: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Canada: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Canada: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Asia-Pacific: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Asia-Pacific: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: China: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: China: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: Japan: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: Japan: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: India: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: India: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: South Korea: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: South Korea: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: Australia: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: Australia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Indonesia: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Indonesia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: Others: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Europe: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Europe: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Germany: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Germany: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: France: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: France: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: United Kingdom: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: United Kingdom: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Italy: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Italy: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Spain: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Spain: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: Russia: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: Russia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Others: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Latin America: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Latin America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Brazil: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Brazil: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Mexico: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Mexico: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Others: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Middle East and Africa: Speech Analytics Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Middle East and Africa: Speech Analytics Market: Breakup by Country (in %), 2023
  • Figure 83: Middle East and Africa: Speech Analytics Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Global: Speech Analytics Industry: SWOT Analysis
  • Figure 85: Global: Speech Analytics Industry: Value Chain Analysis
  • Figure 86: Global: Speech Analytics Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Speech Analytics Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Speech Analytics Market Forecast: Breakup by Type (in Million US$), 2024-2032
  • Table 3: Global: Speech Analytics Market Forecast: Breakup by Deployment (in Million US$), 2024-2032
  • Table 4: Global: Speech Analytics Market Forecast: Breakup by Enterprise Size (in Million US$), 2024-2032
  • Table 5: Global: Speech Analytics Market Forecast: Breakup by End Use (in Million US$), 2024-2032
  • Table 6: Global: Speech Analytics Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Speech Analytics Market: Competitive Structure
  • Table 8: Global: Speech Analytics Market: Key Players