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全球 IT 营运与服务管理 (ITOSM) 市场

IT Operations and Service Management (ITOSM)

出版日期: 2025年02月14日 | 出版商:

Global Industry Analysts, Inc. | 英文 247 Pages | 商品交期: 最快1-2个工作天内

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简介目录

预计到 2030 年全球 IT 营运和服务管理 (ITOSM) 市场规模将达到 406 亿美元

2024 年全球 IT 营运和服务管理 (ITOSM) 市场规模估计为 301 亿美元，预计到 2030 年将达到 406 亿美元，2024 年至 2030 年的复合年增长率为 5.1%。报告分析的细分市场之一「配置自动化和发现」预计将实现 4.3% 的复合年增长率，并在分析期结束时达到 111 亿美元。在分析期间内，活动管理部分的复合年增长率预计为 4.5%。

美国市场预计将达到 82 亿美元，中国市场复合年增长率为 4.8%

预计 2024 年美国IT 营运和服务管理 (ITOSM) 市场价值将达到 82 亿美元。中国是世界第二大经济体，预计到 2030 年市场规模将达到 64 亿美元，2024-2030 年分析期间的复合年增长率为 4.8%。其他值得注意的区域市场包括日本和加拿大，预计在分析期间的复合年增长率分别为 4.7% 和 4.3%。在欧洲，德国的复合年增长率预计为 4.2%。

全球 IT 营运与服务管理 (ITOSM) 市场 - 主要趋势与驱动因素摘要

ITOSM 解决方案将如何改变 IT服务提供？

IT 营运和服务管理 (ITOSM) 解决方案对于管理组织内 IT 服务的交付和效能至关重要。这些解决方案简化了从事件管理到服务交付的 IT 流程，并为企业提供了一种集中监控和最佳化IT基础设施的方法。 ITOSM 软体透过协助 IT 团队更快解决问题、更有效地管理服务请求并确保业务不会中断来提高生产力。随着企业越来越依赖数位平台和技术，ITOSM 解决方案对于维护强大、可靠且反应迅速的 IT 服务至关重要。

自动化和人工智慧如何影响 ITOSM 解决方案？

自动化和人工智慧 (AI) 正在透过实现预测性维护、自助服务选项和更快的事件解决来彻底改变 ITOSM。自动化工作流程减少了人工干预，使 IT 团队能够专注于复杂的任务，而常规流程则由 AI主导的系统处理。预测分析有助于预测潜在故障、最大限度地减少停机时间并提高服务可靠性。人工智慧聊天机器人和自助服务入口网站使员工能够自行解决小问题，从而减轻了 IT 支援团队的负担。这些进步使 ITOSM 解决方案更加高效，更适合满足企业不断变化的需求。

远距工作趋势将在 ITOSM 市场成长中发挥什么作用？

远距工作的兴起增加了对强大的 ITOSM 解决方案的需求，以支援依赖无缝存取 IT 服务的分散式劳动力。远端管理和维护 IT 服务是一项独特的挑战，ITOSM 解决方案透过实现远端监控、支援和服务交付来解决这项挑战。云端基础的ITOSM 平台因其可扩展性和可访问性而广受欢迎，它允许 IT 团队从任何地方管理营运。随着远端和混合工作变得越来越普遍，对全面的 ITOSM 解决方案的需求持续增长，以帮助 IT 部门满足多个地点的服务需求。

ITOSM 市场成长将受到多种因素的推动

ITOSM 市场的成长受到多种因素的推动，包括向远端工作的转变、对 IT服务提供自动化的需求以及人工智慧技术的进步。由于企业支援分散式团队，因此 ITOSM 解决方案对于确保一致的服务水准和业务效率至关重要。此外，自动化和人工智慧主导的功能增强了 ITOSM 平台的功能，实现了主动维护和高效的事件管理。此外，对数位服务和基础设施的依赖性不断增加，推动了对能够在复杂 IT 环境中保持高效能和可靠性的 ITOSM 解决方案的需求。

部分

按行业（银行、金融服务和保险 (BFSI)、电信和 IT、政府、医疗保健、医疗和製药、航太和国防、其他）、按类型（配置自动化和发现、事件管理、云端管理、工作负载和 IT 自动化）

受访公司范例（147家值得关注的公司）

ASG Technologies Group, Inc.
BMC Software, Inc.
CA Technologies, Inc.
Cherwell Software, LLC
Compuware Corporation
HP, Inc.
IBM Corporation
Ivanti
Oracle Corporation
ServiceNow, Inc.

The global market for IT Operations and Service Management (ITOSM) estimated at US$30.1 Billion in the year 2024, is expected to reach US$40.6 Billion by 2030, growing at a CAGR of 5.1% over the analysis period 2024-2030. Configuration Automation and Discovery, one of the segments analyzed in the report, is expected to record a 4.3% CAGR and reach US$11.1 Billion by the end of the analysis period. Growth in the Event Management segment is estimated at 4.5% CAGR over the analysis period.

The U.S. Market is Estimated at US$8.2 Billion While China is Forecast to Grow at 4.8% CAGR

The IT Operations and Service Management (ITOSM) market in the U.S. is estimated at US$8.2 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$6.4 Billion by the year 2030 trailing a CAGR of 4.8% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 4.7% and 4.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 4.2% CAGR.

Global IT Operations and Service Management (ITOSM) Market - Key Trends & Drivers Summarized

How Are ITOSM Solutions Transforming IT Service Delivery?

IT Operations and Service Management (ITOSM) solutions are critical for managing the delivery and performance of IT services within organizations. These solutions streamline IT processes, from incident management to service delivery, providing companies with a centralized approach to monitoring and optimizing their IT infrastructure. ITOSM software enhances productivity by enabling IT teams to resolve issues faster, manage service requests more efficiently, and ensure uninterrupted business operations. As companies increasingly depend on digital platforms and technology, ITOSM solutions have become essential for maintaining robust, reliable, and responsive IT services.

How Are Automation and AI Impacting ITOSM Solutions?

Automation and artificial intelligence (AI) are revolutionizing ITOSM by enabling predictive maintenance, self-service options, and faster incident resolution. Automated workflows reduce manual intervention, allowing IT teams to focus on complex tasks while routine processes are handled by AI-driven systems. Predictive analytics help anticipate potential disruptions, minimizing downtime and enhancing service reliability. AI-powered chatbots and self-service portals empower employees to resolve minor issues independently, reducing the load on IT support teams. These advancements are making ITOSM solutions more efficient and responsive to the evolving needs of businesses.

What Role Do Remote Work Trends Play in ITOSM Market Growth?

The rise of remote work has intensified the need for robust ITOSM solutions, as companies support distributed workforces that rely on seamless access to IT services. Managing and maintaining IT services remotely poses unique challenges, which ITOSM solutions address by enabling remote monitoring, support, and service delivery. Cloud-based ITOSM platforms have gained popularity for their scalability and accessibility, allowing IT teams to manage operations from anywhere. As remote and hybrid work arrangements become more common, demand for comprehensive ITOSM solutions continues to grow, ensuring IT departments can meet service demands across various locations.

The Growth in the ITOSM Market Is Driven by Several Factors

The growth in the ITOSM market is driven by several factors, including the shift toward remote work, the demand for automation in IT service delivery, and advancements in AI technology. As companies support distributed teams, ITOSM solutions are essential for ensuring consistent service levels and operational efficiency. Automation and AI-driven features are also enhancing the functionality of ITOSM platforms, enabling proactive maintenance and efficient incident management. Additionally, the growing reliance on digital services and infrastructure is driving demand for ITOSM solutions that can maintain high performance and reliability across complex IT environments.

SCOPE OF STUDY:

The report analyzes the IT Operations and Service Management (ITOSM) market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Industry Vertical (Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense, Other Industry Verticals); Type (Configuration Automation and Discovery, Event Management, Cloud Management, Workload and IT Automation)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 147 Featured) -

ASG Technologies Group, Inc.
BMC Software, Inc.
CA Technologies, Inc.
Cherwell Software, LLC
Compuware Corporation
HP, Inc.
IBM Corporation
Ivanti
Oracle Corporation
ServiceNow, Inc.

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
- Influencer Market Insights
- World Market Trajectories
- Impact of Covid-19 and a Looming Global Recession
- IT Operations and Service Management (ITOSM) - Global Key Competitors Percentage Market Share in 2025 (E)
- Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
- Growing Demand for Automation in IT Operations to Improve Efficiency and Reduce Human Error
- Rising Adoption of Artificial Intelligence (AI) and Machine Learning (ML) for Predictive IT Operations Management
- Increasing Shift to Cloud-Based IT Operations Management Platforms for Scalability and Flexibility
- Expansion of AIOps (Artificial Intelligence for IT Operations) Solutions for Proactive Problem Resolution
- Growing Focus on End-to-End Visibility and Real-Time Monitoring Across Hybrid IT Environments
- Increasing Importance of IT Service Management (ITSM) in Enhancing Customer Experience and Service Delivery
- Rise of DevOps and Agile Methodologies Driving Demand for Integrated IT Operations Management Tools
- Expansion of IT Service Management Solutions to Support Remote and Distributed Workforces
- Growing Need for Unified IT Service Management and Operations Platforms for Seamless IT Governance
- Increasing Adoption of Self-Service IT Support Portals and Chatbots for Improved User Experience
- Surge in Demand for IT Asset Management Tools to Enhance Resource Utilization and Cost Management
- Emphasis on IT Compliance and Risk Management Driving Adoption of Comprehensive ITOSM Solutions
- Expanding Use of Robotic Process Automation (RPA) to Streamline Repetitive IT Tasks and Improve Productivity
4. GLOBAL MARKET PERSPECTIVE
- TABLE 1: World IT Operations and Service Management (ITOSM) Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
- TABLE 2: World Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 3: World Historic Review for IT Operations and Service Management (ITOSM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 4: World 15-Year Perspective for IT Operations and Service Management (ITOSM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2015, 2025 & 2030
- TABLE 5: World Recent Past, Current & Future Analysis for Configuration Automation and Discovery by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 6: World Historic Review for Configuration Automation and Discovery by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 7: World 15-Year Perspective for Configuration Automation and Discovery by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 8: World Recent Past, Current & Future Analysis for Event Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 9: World Historic Review for Event Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 10: World 15-Year Perspective for Event Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 11: World Recent Past, Current & Future Analysis for Cloud Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 12: World Historic Review for Cloud Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 13: World 15-Year Perspective for Cloud Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 14: World Recent Past, Current & Future Analysis for Workload and IT Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 15: World Historic Review for Workload and IT Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 16: World 15-Year Perspective for Workload and IT Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 17: World Recent Past, Current & Future Analysis for Banking, Financial Services & Insurance (BFSI) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 18: World Historic Review for Banking, Financial Services & Insurance (BFSI) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 19: World 15-Year Perspective for Banking, Financial Services & Insurance (BFSI) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 20: World Recent Past, Current & Future Analysis for Telecom and IT by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 21: World Historic Review for Telecom and IT by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 22: World 15-Year Perspective for Telecom and IT by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 23: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 24: World Historic Review for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 25: World 15-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 26: World Recent Past, Current & Future Analysis for Healthcare/Medical/Pharmaceutical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 27: World Historic Review for Healthcare/Medical/Pharmaceutical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 28: World 15-Year Perspective for Healthcare/Medical/Pharmaceutical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 29: World Recent Past, Current & Future Analysis for Aerospace & Defense by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 30: World Historic Review for Aerospace & Defense by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 31: World 15-Year Perspective for Aerospace & Defense by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
- TABLE 32: World Recent Past, Current & Future Analysis for Other Industry Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 33: World Historic Review for Other Industry Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 34: World 15-Year Perspective for Other Industry Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030

III. MARKET ANALYSIS

UNITED STATES
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
- TABLE 35: USA Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 36: USA Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 37: USA 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 38: USA Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 39: USA Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 40: USA 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
CANADA
- TABLE 41: Canada Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 42: Canada Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 43: Canada 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 44: Canada Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 45: Canada Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 46: Canada 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
JAPAN
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
- TABLE 47: Japan Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 48: Japan Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 49: Japan 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 50: Japan Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 51: Japan Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 52: Japan 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
CHINA
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
- TABLE 53: China Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 54: China Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 55: China 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 56: China Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 57: China Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 58: China 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
EUROPE
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
- TABLE 59: Europe Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 60: Europe Historic Review for IT Operations and Service Management (ITOSM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 61: Europe 15-Year Perspective for IT Operations and Service Management (ITOSM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2015, 2025 & 2030
- TABLE 62: Europe Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 63: Europe Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 64: Europe 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 65: Europe Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 66: Europe Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 67: Europe 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
FRANCE
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
- TABLE 68: France Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 69: France Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 70: France 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 71: France Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 72: France Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 73: France 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
GERMANY
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
- TABLE 74: Germany Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 75: Germany Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 76: Germany 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 77: Germany Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 78: Germany Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 79: Germany 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
ITALY
- TABLE 80: Italy Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 81: Italy Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 82: Italy 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 83: Italy Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 84: Italy Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 85: Italy 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
UNITED KINGDOM
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
- TABLE 86: UK Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 87: UK Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 88: UK 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 89: UK Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 90: UK Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 91: UK 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
REST OF EUROPE
- TABLE 92: Rest of Europe Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 93: Rest of Europe Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 94: Rest of Europe 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 95: Rest of Europe Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 96: Rest of Europe Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 97: Rest of Europe 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
ASIA-PACIFIC
- IT Operations and Service Management (ITOSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
- TABLE 98: Asia-Pacific Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 99: Asia-Pacific Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 100: Asia-Pacific 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 101: Asia-Pacific Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 102: Asia-Pacific Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 103: Asia-Pacific 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030
REST OF WORLD
- TABLE 104: Rest of World Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 105: Rest of World Historic Review for IT Operations and Service Management (ITOSM) by Type - Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 106: Rest of World 15-Year Perspective for IT Operations and Service Management (ITOSM) by Type - Percentage Breakdown of Value Sales for Configuration Automation and Discovery, Event Management, Cloud Management and Workload and IT Automation for the Years 2015, 2025 & 2030
- TABLE 107: Rest of World Recent Past, Current & Future Analysis for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 108: Rest of World Historic Review for IT Operations and Service Management (ITOSM) by Industry Vertical - Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
- TABLE 109: Rest of World 15-Year Perspective for IT Operations and Service Management (ITOSM) by Industry Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services & Insurance (BFSI), Telecom and IT, Government, Healthcare/Medical/Pharmaceutical, Aerospace & Defense and Other Industry Verticals for the Years 2015, 2025 & 2030

IV. COMPETITION

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全球 IT 营运与服务管理 (ITOSM) 市场