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市场调查报告书
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医疗保健 CRM 市场：按功能、部署类型和最终用途 - 2025 年至 2030 年全球预测

Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 180 Pages | 商品交期: 最快1-2个工作天内

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预计2023年医疗保健CRM市场规模为177.2亿美元，预计2024年将达189.2亿美元，复合年增长率为7.44%，2030年将达293.1亿美元。

医疗保健客户关係管理 (CRM) 涉及利用为医疗保健组织量身定制的 CRM 技术和策略来帮助管理患者互动、简化工作流程并提高患者照护品质。对 CRM 的需求源于对个人化病患照护、提高业务效率和改善医疗保健服务的需求。医疗保健 CRM 应用在病患管理、日程安排、申请和行销等领域，为医院、诊所和医疗保健提供者等最终用户提供服务。市场轨迹受到对云端基础的解决方案的需求不断增长、强调以患者为中心的护理以及人工智慧和巨量资料分析等先进技术的整合等因素的影响。行动平台的日益普及以及新兴国家技术投资的增加带来了巨大的成长机会。为了利用这些机会，鼓励公司开发 CRM 应用程式来满足远端医疗、预防性医疗保健和慢性病管理等特定需求。然而，市场的扩张也带来了挑战，例如严格的监管要求、资料隐私和安全问题以及 CRM 解决方案与现有系统整合的复杂性。创新至关重要，因为人工智慧驱动的患者资料分析、安全交易区块链和物联网整合等领域将增强 CRM 功能。进一步的研究可以集中在提高不同医疗保健系统之间的互通性，并开发直观且用户友好的介面以实现快速实施。市场的本质是动态的，其特点是快速的技术进步和不断变化的监管环境，需要灵活和适应性的策略。在这一领域表现出色的公司将透过优先考虑强有力的伙伴关係、持续投资研发以及不断改进其产品以适应消费者需求和监管调整来改善其医疗保健 CRM，预计将在该领域建立永续的竞争优势。

主要市场统计
基准年[2023] 177.2亿美元
预计年份 [2024] 189.2亿美元
预测年份 [2030] 293.1亿美元
复合年增长率（%） 7.44%

市场动态：揭示快速发展的医疗保健 CRM 市场的关键市场洞察

医疗保健 CRM 市场正在因供需的动态交互作用而转变。透过了解这些不断变化的市场动态，公司可以准备好做出明智的投资决策、完善策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，同时也能帮助企业了解消费行为及其对製造业的影响。

  • 市场驱动因素
    • 人口老化加剧，慢性病发生率上升
    • 医疗保健组织对结构化资料和自动化的需求不断增长
    • 快速数位化并转向线上订购
  • 市场限制因素
    • 软体实施成本高
  • 市场机会
    • 患者越来越多地采用虚拟护理
    • 将人工智慧和机器学习整合到 CRM 工具中
  • 市场挑战
    • 缺乏安全和隐私问题

波特五力：驾驭医疗保健 CRM 市场的策略工具

波特的五力框架是了解市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解医疗保健 CRM 市场的外部影响

外部宏观环境因素在塑造医疗保健 CRM 市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析 了解医疗保健 CRM 市场的竞争状况

对医疗保健 CRM 市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示自己的竞争定位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV 医疗保健 CRM 市场定位矩阵供应商绩效评估

FPNV 定位矩阵是评估医疗保健 CRM 市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，以确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议为医疗保健 CRM 市场的成功指明了道路

医疗保健 CRM 市场的策略分析对于旨在加强其在全球市场的影响力的公司至关重要。透过考虑关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：详细检视当前市场环境、主要企业的广泛资料、评估其在市场中的影响力和整体影响力。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监理核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 人口老化加剧，慢性病发生率上升
      • 医疗保健组织对结构化资料和自动化的需求不断增长
      • 快速数位化并转向线上产品订购
    • 抑制因素
      • 软体安装成本高
    • 机会
      • 患者越来越多地采用虚拟护理
      • 将人工智慧和机器学习整合到 CRM 工具中
    • 任务
      • 缺乏安全和隐私问题
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第 6 章按功能分類的医疗保健 CRM 市场

  • 跨客户关係管理
  • 客户服务与支援
  • 数位商务
  • 行销
  • 销售

第 7 章 医疗保健 CRM 市场：依部署模式

  • 基于云端和网路的模型
  • 本地部署模式

第 8 章 医疗保健 CRM 市场：依最终用途

  • 医疗保健付款人
  • 医疗服务提供方
  • 生命科学产业

第9章美洲医疗保健CRM市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第10章亚太医疗保健CRM市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十一章欧洲、中东和非洲的医疗保健CRM市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第十二章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • Accenture PLC
  • Alvaria, Inc.
  • Creatio EEMA Ltd.
  • CrelioHealth Inc.
  • hc1 Insights, Inc.
  • International Business Machines Corporation
  • LeadSquared Inc. by MarketXpander Services Private Limited
  • Microsoft Corporation
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • Veeva Systems Inc.
  • Verint Systems Inc.
  • Zoho Group
Product Code: MRR-742BD517F4FE

The Healthcare CRM Market was valued at USD 17.72 billion in 2023, expected to reach USD 18.92 billion in 2024, and is projected to grow at a CAGR of 7.44%, to USD 29.31 billion by 2030.

Healthcare Customer Relationship Management (CRM) involves utilizing CRM technologies and strategies tailored to health institutions, aiding in managing interactions with patients, streamlining workflow, and enhancing patient care quality. The necessity of Healthcare CRM arises from the demand for personalized patient care, increased operational efficiency, and improved healthcare service delivery. It is applied in areas such as patient management, scheduling, billing, and marketing, serving end-users like hospitals, clinics, and healthcare providers. The market's trajectory is influenced by factors like the rising demand for cloud-based solutions, emphasis on patient-centric care, and the integration of advanced technologies such as AI and big data analytics. The increasing adoption of mobile platforms provides substantial growth opportunities, alongside growing technological investments in emerging economies. To capitalize on these opportunities, businesses are advised to develop tailored CRM applications that address specific needs in telemedicine, preventive healthcare, and chronic disease management. However, market expansion is challenged by factors such as stringent regulatory requirements, issues surrounding data privacy and security, and the complexity of integrating CRM solutions with existing systems. Innovation is crucial, with areas like AI-driven patient data analysis, blockchain for secure transactions, and IoT integration offering avenues for enhancing CRM capabilities. Further research could focus on improving interoperability between disparate healthcare systems and developing more intuitive, user-friendly interfaces for rapid adoption. The nature of the market is dynamic, characterized by rapid technological advancements and evolving regulatory landscapes, necessitating agile and adaptive strategies. Organizations excelling in this space are anticipated to prioritize strong partnerships, ongoing investment in R&D, and continuous refinement of their offerings to align with consumer needs and regulatory adjustments, thereby establishing sustainable competitive advantages in the healthcare CRM sector.

KEY MARKET STATISTICS
Base Year [2023] USD 17.72 billion
Estimated Year [2024] USD 18.92 billion
Forecast Year [2030] USD 29.31 billion
CAGR (%) 7.44%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Healthcare CRM Market

The Healthcare CRM Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Growing aging population and a rise in chronic disease incidence
    • Increasing demand for structured data and automation in a healthcare organization
    • Rapid digitization coupled and shift towards online product ordering
  • Market Restraints
    • High installation cost of software
  • Market Opportunities
    • Increasing adoption of virtual treatments by the patients
    • Integration of artificial intelligence and machine learning in CRM tools
  • Market Challenges
    • Lack of security and privacy concerns

Porter's Five Forces: A Strategic Tool for Navigating the Healthcare CRM Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Healthcare CRM Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Healthcare CRM Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Healthcare CRM Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Healthcare CRM Market

A detailed market share analysis in the Healthcare CRM Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Healthcare CRM Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Healthcare CRM Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Healthcare CRM Market

A strategic analysis of the Healthcare CRM Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Healthcare CRM Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alvaria, Inc., Creatio EEMA Ltd., CrelioHealth Inc., hc1 Insights, Inc., International Business Machines Corporation, LeadSquared Inc. by MarketXpander Services Private Limited, Microsoft Corporation, NICE Ltd., Oracle Corporation, Salesforce, Inc., SAP SE, Veeva Systems Inc., Verint Systems Inc., and Zoho Group.

Market Segmentation & Coverage

This research report categorizes the Healthcare CRM Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Functionality, market is studied across Cross-CRM, Customer Service & Support, Digital Commerce, Marketing, and Sales.
  • Based on Deployment mode, market is studied across Cloud & Web-Based Model and On-Premise Model.
  • Based on End-Use, market is studied across Healthcare Payers, Healthcare Providers, and Life Sciences Industry.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Growing aging population and a rise in chronic disease incidence
      • 5.1.1.2. Increasing demand for structured data and automation in a healthcare organization
      • 5.1.1.3. Rapid digitization coupled and shift towards online product ordering
    • 5.1.2. Restraints
      • 5.1.2.1. High installation cost of software
    • 5.1.3. Opportunities
      • 5.1.3.1. Increasing adoption of virtual treatments by the patients
      • 5.1.3.2. Integration of artificial intelligence and machine learning in CRM tools
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of security and privacy concerns
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Healthcare CRM Market, by Functionality

  • 6.1. Introduction
  • 6.2. Cross-CRM
  • 6.3. Customer Service & Support
  • 6.4. Digital Commerce
  • 6.5. Marketing
  • 6.6. Sales

7. Healthcare CRM Market, by Deployment mode

  • 7.1. Introduction
  • 7.2. Cloud & Web-Based Model
  • 7.3. On-Premise Model

8. Healthcare CRM Market, by End-Use

  • 8.1. Introduction
  • 8.2. Healthcare Payers
  • 8.3. Healthcare Providers
  • 8.4. Life Sciences Industry

9. Americas Healthcare CRM Market

  • 9.1. Introduction
  • 9.2. Argentina
  • 9.3. Brazil
  • 9.4. Canada
  • 9.5. Mexico
  • 9.6. United States

10. Asia-Pacific Healthcare CRM Market

  • 10.1. Introduction
  • 10.2. Australia
  • 10.3. China
  • 10.4. India
  • 10.5. Indonesia
  • 10.6. Japan
  • 10.7. Malaysia
  • 10.8. Philippines
  • 10.9. Singapore
  • 10.10. South Korea
  • 10.11. Taiwan
  • 10.12. Thailand
  • 10.13. Vietnam

11. Europe, Middle East & Africa Healthcare CRM Market

  • 11.1. Introduction
  • 11.2. Denmark
  • 11.3. Egypt
  • 11.4. Finland
  • 11.5. France
  • 11.6. Germany
  • 11.7. Israel
  • 11.8. Italy
  • 11.9. Netherlands
  • 11.10. Nigeria
  • 11.11. Norway
  • 11.12. Poland
  • 11.13. Qatar
  • 11.14. Russia
  • 11.15. Saudi Arabia
  • 11.16. South Africa
  • 11.17. Spain
  • 11.18. Sweden
  • 11.19. Switzerland
  • 11.20. Turkey
  • 11.21. United Arab Emirates
  • 11.22. United Kingdom

12. Competitive Landscape

  • 12.1. Market Share Analysis, 2023
  • 12.2. FPNV Positioning Matrix, 2023
  • 12.3. Competitive Scenario Analysis
  • 12.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Accenture PLC
  • 2. Alvaria, Inc.
  • 3. Creatio EEMA Ltd.
  • 4. CrelioHealth Inc.
  • 5. hc1 Insights, Inc.
  • 6. International Business Machines Corporation
  • 7. LeadSquared Inc. by MarketXpander Services Private Limited
  • 8. Microsoft Corporation
  • 9. NICE Ltd.
  • 10. Oracle Corporation
  • 11. Salesforce, Inc.
  • 12. SAP SE
  • 13. Veeva Systems Inc.
  • 14. Verint Systems Inc.
  • 15. Zoho Group

LIST OF FIGURES

  • FIGURE 1. HEALTHCARE CRM MARKET RESEARCH PROCESS
  • FIGURE 2. HEALTHCARE CRM MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 13. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 15. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 19. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 21. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. HEALTHCARE CRM MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL HEALTHCARE CRM MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. HEALTHCARE CRM MARKET DYNAMICS
  • TABLE 7. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CROSS-CRM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DIGITAL COMMERCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL HEALTHCARE CRM MARKET SIZE, BY MARKETING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL HEALTHCARE CRM MARKET SIZE, BY SALES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CLOUD & WEB-BASED MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL HEALTHCARE CRM MARKET SIZE, BY ON-PREMISE MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PAYERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PROVIDERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL HEALTHCARE CRM MARKET SIZE, BY LIFE SCIENCES INDUSTRY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. AMERICAS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 21. AMERICAS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 22. AMERICAS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 23. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 24. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 25. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 26. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 27. BRAZIL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 28. BRAZIL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 30. CANADA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 32. CANADA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 34. MEXICO HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 35. MEXICO HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 37. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 38. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 39. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 40. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 41. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 42. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 43. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 44. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 45. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 46. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 47. CHINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 48. CHINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 49. CHINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 50. INDIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 51. INDIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 52. INDIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 53. INDONESIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 54. INDONESIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 55. INDONESIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 56. JAPAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 57. JAPAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 58. JAPAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 59. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 60. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 61. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 62. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 63. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 64. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 65. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 66. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 67. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 68. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 69. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 70. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 71. TAIWAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 72. TAIWAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 73. TAIWAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 74. THAILAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 75. THAILAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 76. THAILAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 77. VIETNAM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 78. VIETNAM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 79. VIETNAM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 80. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 81. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 82. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 83. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 84. DENMARK HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 85. DENMARK HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 86. DENMARK HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 87. EGYPT HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 88. EGYPT HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 89. EGYPT HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 90. FINLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 91. FINLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 92. FINLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 93. FRANCE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 94. FRANCE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 95. FRANCE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 96. GERMANY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 97. GERMANY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 98. GERMANY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 99. ISRAEL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 100. ISRAEL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 101. ISRAEL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 102. ITALY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 103. ITALY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 104. ITALY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 105. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 106. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 107. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 108. NIGERIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 109. NIGERIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 110. NIGERIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 111. NORWAY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 112. NORWAY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 113. NORWAY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 114. POLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 115. POLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 116. POLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 117. QATAR HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 118. QATAR HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 119. QATAR HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 120. RUSSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 121. RUSSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 122. RUSSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 123. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 124. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 125. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 126. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 127. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 128. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 129. SPAIN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 130. SPAIN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 131. SPAIN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 132. SWEDEN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 133. SWEDEN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 134. SWEDEN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 135. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 136. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 137. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 138. TURKEY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 139. TURKEY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 140. TURKEY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 141. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 142. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 143. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 144. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 145. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 146. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 147. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 148. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023