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市场调查报告书
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1813455
2032 年医疗保健提供者和员工支援市场预测:按解决方案类型、服务类型、部署模式、护理环境、最终用户和地区进行的全球分析Healthcare Provider & Staff Support Market Forecasts to 2032 - Global Analysis By Solution Type, Service Type, Deployment Mode, Care Setting, End User and By Geography |
根据 Stratistics MRC 的数据,全球医疗保健提供者和员工支援市场预计在 2025 年达到 747 亿美元,到 2032 年将达到 1,263 亿美元,预测期内的复合年增长率为 7.8%。
医疗保健提供者和员工支援是一项系统性的工作,旨在提升临床和非临床工作人员的社会福利、绩效和韧性。它涵盖心理、营运和教育支持,涵盖心理健康资源、同侪支持、工作流程优化和专业发展等各个方面。这些措施旨在减少倦怠,提高工作满意度,并确保高品质的患者照护。透过营造一个支持性的职场环境,医疗保健系统可以维持员工留任率,提升士气,并增强所有职位之间的协作式医疗服务。
根据世界卫生组织(WHO)发布的《2025年世界卫生统计》,2023年全球出生时预期寿命将达到73.7岁,健康预期寿命(HALE)为63.7岁。自2013年以来,整体预期寿命增加了2.3岁,健康预期寿命增加了1.6岁,两者在过去10年中均有所增加。
更重视员工社会福利、预防倦怠
第一线医护人员倦怠感的案例增多,促使医疗机构投资于健康计画、弹性的排班安排和数位心理健康平台。人工智慧驱动的工作量优化工具和虚拟咨询服务等技术正在整合,以减轻压力并提高工作满意度。这种转变不仅提高了医护人员的留任率,也带来了更好的病患治疗效果。这一趋势反映了一种文化转变,即更加重视医护人员的整体健康。
抵制改变和缺乏采用
遗留的基础设施、僵化的管理通讯协定以及对数位化工具的质疑阻碍了数位化工具的采用。员工可能因为担心资料隐私和工作流程中断而不愿使用不熟悉的平台。此外,预算限制和训练不足也进一步拖延了数位化工具的整合。这些障碍可能会减缓现代化进程,并限制员工辅助科技的潜在效益。
远端医疗和远距支援服务的成长
远端人员编制平台、虚拟入职系统和云端基础排班工具正在实现灵活的劳动力部署,这在农村和服务不足地区尤其有益,因为这些地区缺乏专业人员。此外,人工智慧分析技术正在帮助管理人员预测人员需求并优化资源配置。远端医疗与劳动力支援的融合正在为医疗保健服务创造可扩展且经济高效的解决方案。
经济下行与医疗收费模式变化
报销结构正在不断演变,基于价值的医疗模式正迫使医疗机构用更少的资源提供更多的医疗服务。在景气衰退时期,招募冻结和裁员现象屡见不鲜,这不仅影响了服务质量,也加重了现有员工的负担。此外,保险政策和政府津贴的波动可能会扰乱长期的劳动力支持计划。这种财务不确定性使得医疗服务提供者支持计划的永续性面临挑战。
这场疫情从根本上改变了医疗服务提供者的支持格局,加速了数位转型,同时也暴露了系统性漏洞。疫情初期给医护人员带来了前所未有的压力,促使虚拟支援工具、心理健康资源和紧急应变人员编制平台的快速部署。行政人员的远距办公模式成为常态,远端医疗也迅速成为第一线解决方案。供应链中断和人员短缺造成了营运障碍,但这场危机也激发了人力资源管理的创新。
人力资源管理和人员编制部门预计将成为预测期内最大的部门
人力资源管理和人员编制领域预计将在预测期内占据最大的市场份额,这得益于其在优化医疗保健服务方面的核心作用。先进的排班软体、针对劳动力需求的预测分析以及云端基础的人力资源平台正在改变医疗机构管理其劳动力的方式。医疗保健营运日益复杂,推动了对劳动力指标即时可视性的需求,从而促使人们采用整合管理系统。此外,零工医疗人员配备和第三方劳动力解决方案的兴起正在重塑传统的就业模式。
预计医疗保健人员配备部门在预测期内将以最高的复合年增长率成长。
预计医疗保健人员配置领域将在预测期内实现最高成长率,这得益于患者照护职位范围的不断扩大。由于诊断和復健服务需求的不断增长,预计该领域的复合年增长率最高。将相关专业人员与短期职位进行配对的数位平台正日益普及,尤其是在门诊病人和居家照护环境中。此外,培训计划和认证途径正在精简,以解决技能短缺问题。
预计亚太地区将在预测期内占据最大的市场份额,这得益于其庞大的人口基数和不断增长的医疗基础设施。中国、印度和韩国等国家正大力投资医院扩建、数位医疗平台和劳动力发展。政府主导的改善农村地区医疗服务可近性的倡议正在推动对人员配备和支援技术的需求。此外,随着行动医疗应用程式和云端基础的人力资源系统的普及,该地区的现代化进程正在加速。
在预测期内,北美预计将实现最高的复合年增长率,这得益于其先进的医疗生态系统和对创新的重视。人工智慧主导的人员配置工具、虚拟护理平台和心理健康支援系统在该地区得到了广泛整合。支持远端保健报销和员工安全的法律规范正在进一步推动远距医疗的普及。此外,基于价值的照护模式的兴起也鼓励医疗机构投资高效的人员配置解决方案。
According to Stratistics MRC, the Global Healthcare Provider & Staff Support Market is accounted for $74.7 billion in 2025 and is expected to reach $126.3 billion by 2032 growing at a CAGR of 7.8% during the forecast period. Healthcare Provider & Staff Support is a structured initiative that enhances the well-being, performance, and resilience of clinical and non-clinical personnel. It encompasses emotional, operational, and educational assistance ranging from mental health resources and peer support to workflow optimization and professional development. These measures aim to reduce burnout, improve job satisfaction, and ensure high-quality patient care. By fostering a supportive work environment, healthcare systems can maintain staff retention, boost morale, and strengthen collaborative care delivery across all roles.
According to the World Health Statistics 2025 published by the World Health Organization, global life expectancy at birth reached 73.7 years in 2023, with healthy life expectancy (HALE) at 63.7 years, reflecting a decade-long increase of 2.3 years in overall life expectancy and 1.6 years in HALE since 2013.
Growing emphasis on staff well-being and burnout prevention
Rising cases of burnout among frontline providers have prompted institutions to invest in wellness programs, flexible scheduling, and digital mental health platforms. Technologies such as AI-powered workload optimization tools and virtual counseling services are being integrated to reduce stress and improve job satisfaction. This shift is not only improving retention rates but also enhancing patient care outcomes. The trend reflects a broader cultural movement toward valuing healthcare professionals' holistic well-being.
Resistance to change and lack of adoption
Legacy infrastructure, rigid administrative protocols, and skepticism toward digital tools hinder adoption. Staff may be reluctant to engage with unfamiliar platforms due to concerns over data privacy or workflow disruption. Additionally, budget constraints and lack of training further slow down integration. These barriers can delay modernization efforts and limit the potential benefits of workforce support technologies.
Growth in telehealth and remote support services
Remote staffing platforms, virtual onboarding systems, and cloud-based scheduling tools are enabling flexible workforce deployment. This is particularly beneficial in rural and underserved regions, where access to specialized staff is limited. Moreover, AI-driven analytics are helping administrators forecast staffing needs and optimize resource allocation. The convergence of telemedicine and workforce support is creating scalable, cost-effective solutions for healthcare delivery.
Economic downturns and shifting reimbursement models
Reimbursement structures are evolving, with value-based care models placing pressure on institutions to deliver more with fewer resources. During downturns, hiring freezes and staff reductions become common, affecting service quality and increasing workload on existing personnel. Additionally, fluctuating insurance policies and government funding can disrupt long-term planning for workforce support initiatives. These financial uncertainties challenge the sustainability of provider support programs.
The pandemic fundamentally reshaped the healthcare provider support landscape, accelerating digital transformation while exposing systemic vulnerabilities. Initial waves saw unprecedented strain on medical staff, prompting rapid deployment of virtual support tools, mental health resources, and emergency staffing platforms. Remote work models for administrative staff became normalized, while telehealth surged as a frontline solution. Although supply chain disruptions and staffing shortages created operational hurdles, the crisis also catalyzed innovation in workforce management.
The workforce management & staffing segment is expected to be the largest during the forecast period
The workforce management & staffing segment is expected to account for the largest market share during the forecast period due to its central role in optimizing healthcare delivery. Advanced scheduling software, predictive analytics for staffing needs, and cloud-based HR platforms are transforming how institutions manage personnel. The growing complexity of healthcare operations demands real-time visibility into workforce metrics, driving adoption of integrated management systems. Additionally, the rise of gig-based healthcare staffing and third-party workforce solutions is reshaping traditional employment models.
The allied healthcare staffing segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the allied healthcare staffing segment is predicted to witness the highest growth rate owing to their expanding scope in patient care. This segment is expected to register the highest CAGR, fueled by increased demand for diagnostic and rehabilitative services. Digital platforms that match allied professionals with short-term assignments are gaining traction, especially in outpatient and home care settings. Moreover, training programs and certification pathways are being streamlined to address skill shortages.
During the forecast period, the Asia Pacific region is expected to hold the largest market share driven by its vast population base and growing healthcare infrastructure. Countries like China, India, and South Korea are investing heavily in hospital expansion, digital health platforms, and workforce training. Government-led initiatives to improve rural healthcare access are boosting demand for staffing and support technologies. Additionally, the region's adoption of mobile health apps and cloud-based HR systems is accelerating modernization.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR propelled by its advanced healthcare ecosystem and strong emphasis on innovation. The region is witnessing widespread integration of AI-driven staffing tools, virtual care platforms, and mental health support systems. Regulatory frameworks supporting telehealth reimbursement and workforce safety are further encouraging adoption. Moreover, the rise of value-based care models is pushing institutions to invest in efficient staffing solutions.
Key players in the market
Some of the key players in Healthcare Provider & Staff Support Market include UnitedHealth Group, Teladoc Health, Siemens Healthineers, Philips Healthcare, Oracle Cerner, Omega Healthcare, McKesson Corporation, IBM, GE HealthCare, Epic Systems, CVS Health, Cross Country Healthcare, Cognizant, CHG Healthcare Services, athenahealth, AMN Healthcare, Allscripts, Access Healthcare, and Accenture.
In August 2025, Oracle announced a next-generation, AI-driven electronic health record platform designed to bring advanced intelligence into clinician workflows and reduce administrative burden. The release positioned Oracle's EHR roadmap as central to Oracle Health's strategy of embedding analytics and automation into clinical care.
In June 2025, Siemens Healthineers announced a theranostics research collaboration with a leading U.S. hospital to create a new Therapy Command Center using advanced imaging (including long-field-of-view PET/CT). The collaboration aims to accelerate theranostics research, optimize treatment pathways, and strengthen clinician access to advanced imaging and planning tools.
In March 2025, Optum Rx announced steps to modernize pharmacy payment models and reduce administrative burden, including measures to simplify prior-authorization and payment processes. The move is intended to improve patient access and lower friction for clinicians and pharmacies while piloting new payment approaches.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.